Remove "dropbox.enpassjb-journal" from your Dropbox account dialog

[digger16309]

Hi, 

I have Enpass synced to Dropbox and I've been getting this dialog box at various times when using Enpass over the past 10 months, but even more so after I upgraded to the latest desktop version. I click on Don't ask me this again and cancel and of course it asks me again. I don't want to click on Move out of Dropbox unless it is safe to do so.

What is this, why does it continue, and can I move this file to $Deleted as requested?

Edited January 19 by digger16309

[Mohit Thapa]

Let me look into this. Can you tell me the below details:
- Enpass and OS version
- Is your auto backup enabled over the Enpass App?

[digger16309]

Hi Mohit,

Enpass for Windows version 6.9.3, but it happened with prior versions as well.

I'm running Windows 11 23H2.

Yes, auto backup is enabled, but not to Dropbox. It is enabled to my local machine.

 

[digger16309]

Any update on this?  I'm getting about 15-20 of these pop-ups a day.  

[Erik]

Hi.

Any word on this as I am now also getting these messages. I have have about 15 so far this morning!!

[Amandeep Kumar]

I've reported this issue to the Enpass technical team. They are currently investigating it, and I will reach out to you with updates as soon as I receive them.
#SI-3661

[digger16309]

Just checking on this as it's been a month. Really, I'd just like to know if this is something where I can tick 'Don't ask me again' and then Move out of Dropbox, and that's OK and I will never see the dialog again as it takes care of itself in the background.  I haven't done that because I don't know what dropbox.enpassdb-journal is or if it would normally be deleted or not. I'm receiving these dialogs on the order of 30-40 per day, every time I enter passwords through the Chrome browser extension, and sometimes when my PC is "at rest" with no inputs. 

Its hard to believe there are only two of us using Dropbox that have experience this, but maybe so. I will share whatever is needed with the technical team to get an answer.

This has been happening for many months. It's only recently though that the dialogs have increased for me to a very bothersome level.

Thanks.

[Amandeep Kumar]

Here are the steps to solve Enpass database errors with Dropbox synchronization: 

• Open your Dropbox settings. 
• Locate the Enpass folder within your Documents folder that is synced to Dropbox. 
• Unselect the Enpass folder for synchronization in your Dropbox settings. This action will remove the folder locally. 
• Download the Enpass folder from Dropbox and save it to your Documents folder again. 
• Restart the Enpass application. 
• Once Enpass restarts, the synchronization with Dropbox should work again. 

Following these steps should help resolve any database errors you were experiencing with Enpass synchronization via Dropbox. 
Take a manual backup of your latest data on your local device and ensure that the master password you remember is correct. 

If you encounter any further difficulties or need additional assistance, please feel free to reach out. We're here to help. 

[digger16309]

Amandeep, does what you wrote about apply to Dropbox? That is the application generating this dialog, not OneDrive.

We are not reporting a synchronization issue. In fact, all of the synchronization works perfectly well across my devices. 

Please look back at the very first post for the dialog we are receiving.  We are reporting a dialog prompt of now hundreds of instances for me, to automatically move a file to $Deleted.

Is this normal behavior and if so, is it OK to click on "Move out of Dropbox" or not?

If it is not normal behavior, what should we do?

Thanks

[Amandeep Kumar]

Could you please confirm if you're syncing the Enpass folder from the documents directory to Dropbox? If so, I recommend excluding the Enpass folder from syncing with Dropbox.

Excluding the Enpass folder from syncing can prevent any potential conflicts or issues with Enpass synchronization.

If you have any further questions or need assistance, please feel free to let us know. We're here to help.

[digger16309]

I'm not sure what you're asking. I setup Enpass from the very beginning to sync itself in Dropbox. I didn't do anything manually to the setup. This dialog started several months ago but accelerated in number/day with recent updates.  This is the hierarchy within Dropbox (please see both images)

[Charger]

I am having the exact same issue.

Enpass was setup directly with dropbox. There is no folder encrypted folder stored locally in documents folder.

Enpass and dropbox are run across 3 devices and all devices experience the same issue.
I can confirm this is being generated from enpass adding and removing files from dropbox every time a backup file is created

This issue started around the same time as the OP
I would expect a higher level of support to be provided as the current enpass team trying to respond and taking weeks to reply are still unable to understand the request from OP.  If anything they are providing misguided, unrelated and incorrect information.

Questions that need to be answered

1/ Please confirm what process is generating the request from dropbox to remove "syncmeta.db"?
2/ What would be out outcome if "syncmeta.db" was removed from dropbox and all locations?
3/ How to stop this request being generated across all devices running enpass?

[Amandeep Kumar]

Hey there, thank you for your patience. Actually, this is a known issue in the Enpass Windows website version. When a user syncs the documents folder with any cloud service, these kinds of issues sometimes do occur, and we are actively working on resolving this behavior.

If the above steps have not resolved the issue, please try our Windows Store version 6.9.5 (1640). Alternatively, you can also exclude the Documents → Enpass folder from cloud sync if possible.

#SI-3661

[digger16309]

Hi Amandeep,

I appreciate the response but we keep getting an answer that doesn't match our experience, or at least it doesn't match mine.  Please note the web version of Enpass is also 6.9.5.

 

The issue

Could you add some clarity to "user syncs the documents folder with any cloud service"?  This continues to be the response we're getting but it doesn't match my experience.

I can't speak for others, but I'm not syncing my Windows 11 documents folder with a cloud service.

The only folders I have synced to Dropbox, are the folders Enpass placed there and writes to (as the screenshots in my previous post demonstrate).  I can't exclude Documents/Enpass from syncing because I don't have such a folder on my PC.

I have Enpass folders in Dropbox. That's it. I don't have Enpass folders anywhere else on my PC other than the program files.

This dialog pops up dozens of times a day because it appears every single time the Enpass database is accessed for use, or written to.

 

Can we do this or not?

Two months after my OP and we still haven't received an answer as to whether it is reasonable and safe to click "Move out of Dropbox" on the dialog.  If it is, then we would click on it once, along with "Don't ask me this again" and the problem would be solved.  But since that answer hasn't come, I can only assume that I shouldn't do so.

Should we or should we not?

 

 

When will this be fixed in the web app?

Besides that, when will this issue be fixed?  If it's allegedly fixed in the Windows Store version, when will that patch be applied to the web site version?

I have to say here that I'm on a fully paid subscription and besides not really focusing on what's being communicated by us and that it is not a Documents folder sync issue as described, the proposed fix is less than ideal for paid software: "Backup your files, uninstall the program, reinstall the program, hope for the best."  That's a solution from 30 years ago.

 

 

Edited March 25 by digger16309

[digger16309]

So, I followed the instructions in Post #8, which by the way, was edited to say Dropbox instead of OneDrive, which is what it said originally.

 

1) Stopped syncing the Enpass folder in Dropbox on my PC.  

2) Paused all syncing of all folders with Dropbox.  Not surprisingly, the dialog boxes immediately stopped when I used Enpass on the web.

3) Quit Enpass application.

4) Deleted the local Enpass folder in Dropbox.

5) Downloaded the Enpass folder from Dropbox.com and copied it into Dropbox folder on my PC.

6) Re-started Enpass and used it to login to multiple web sites and there were no dialog boxes at all.

7) Un-paused syncing of all folders with Dropbox.  Not surprisingly, the dialog boxes came right back because they are activated when Enpass writes to the database in Dropbox.

 

This is not a "user" problem. It's a software problem that was reported THREE months ago.  It is specific to Dropbox. Following the instructions provided by Tech Support doesn't solve the issue. It is not reasonable to simply not sync with Dropbox. The whole reason we are using this software is to sync across multiple devices.

 

Please escalate this with the development team.