Unable to export data in any format

[nezorflame]

Hi, I'm unable to export my vault's data into a file using any available format (JSON / CSV / TXT).

I always receive an error "An error occured while exporting the vault" (see attached screenshot).
Error occurs both in the App Store version of the app and the one downloaded from the website (freshly installed).

I've tried selecting the Documents or Desktop folders, making subfolders in them, different file names - nothing seems to work.
I also tried enabling the logs in the Advanced section of the Settings, but it just shows me an empty output (so I assume this error is not even being logged).

Enpass version: 6.10.1 (1661)
MacOS version: Sonoma 14.4.1 (M1 chip)

 

Edited April 23, 2024 by nezorflame

[TN_Dude]

Do you have enough disk space to export to?  I ran into that problem.

[nezorflame]

7 hours ago, TN_Dude said:

Do you have enough disk space to export to?  I ran into that problem.

More than 1Tb which should hopefully be enough for a text export.

Maybe the fact that I have 529 items is the culprit? Maybe it's too much to handle for the export tool? (although in that case it still should parse it, just in chunks).

Just tried again on my Windows laptop, happens there as well.

Edited April 23, 2024 by nezorflame

[Amandeep Kumar]

To assist you effectively, could you please provide the following information:

• The  hardware details and version of OS of the Mac.
• Number of Items and attachments you have saved in the Enpass app.
• Any cloud service you are using to synchronize the data.*
• Is this  issue reproducible every-time? If yes, please share a screen record of this.

With this information, I'll be better equipped to understand and address your concerns. Feel free to provide any additional details or screenshots if needed.
#SI-3476

[nezorflame]

- MacBook Pro (M1 Pro, 32GB RAM, 2Tb SSD), macOS Sonoma 14.4.1 (23E224)
- 529 items, 0 attachments
- Yes, OneDrive
- Yes, every time and on different platforms (macOS and Windows Desktop apps) - screen recording

Edited April 24, 2024 by nezorflame

[nezorflame]

@Amandeep Kumar hi, any updates on this?

[Amandeep Kumar]

Thank you for sharing the details and your efforts in providing information.  
I've reported this issue to the Enpass technical team. They are currently investigating it, and I will reach out to you with updates as soon as I receive them. 
#SI-3811

[nezorflame]

@Amandeep Kumar hi, any news?

[Amandeep Kumar]

Our technical team is actively working on a solution. Fixing this bug may take some time, and the resolution will be included in the upcoming updates of the application. 

[nezorflame]

Same issue on the latest update to the version 6.11.0 (1677).

Any ETA would be nice.

Edited June 5, 2024 by nezorflame

[Amandeep Kumar]

Team is still trying to investigate and find the appropriate solution. We thank you for your co-operation.

[Adamdd]

It looks like you're having trouble exporting your vault data in the password manager. Below is a step-by-step approach that can be used to troubleshoot and potentially resolve this issue.

I can recommend you certain steps:

- Check app version and updates

- Make sure you are using the latest version of your password manager

- Pay attention to any error codes or additional information provided in the error message

- Check file permissions and locations

- Try alternative export formats

If none of the above steps solve the problem, please contact the support team or the community forums related to the password manager application.

[nezorflame]

On 7/18/2024 at 3:11 PM, Adamdd said:

It looks like you're having trouble exporting your vault data in the password manager. Below is a step-by-step approach that can be used to troubleshoot and potentially resolve this issue.

I can recommend you certain steps:

- Check app version and updates

- Make sure you are using the latest version of your password manager

- Pay attention to any error codes or additional information provided in the error message

- Check file permissions and locations

- Try alternative export formats

If none of the above steps solve the problem, please contact the support team or the community forums related to the password manager application.

No offense but your post is useless.

[AnakinCaesar]

This seems to be a recurring "issue" with him haha.

 

Besides this, have you checked, if Enpass has all the accessrights to the folders its exporting from and to?

Someone else in a completly different post stated for a complete unrelated topic, the folder he had to use needed the name "Enpass". Have you tried this for exporting?

[nezorflame]

16 hours ago, AnakinCaesar said:

This seems to be a recurring "issue" with him haha.

 

Besides this, have you checked, if Enpass has all the accessrights to the folders its exporting from and to?

Someone else in a completly different post stated for a complete unrelated topic, the folder he had to use needed the name "Enpass". Have you tried this for exporting?

Yeah, that was the first thing I checked.

But since I can reproduce this literally on every device and OS I know (including Android and iOS apps), I doubt that it's a permission issue.

[AnakinCaesar]

I tried replicating your bug, created a vault with 716 entries, including attachements. Synced it with OneDrive. Exported without issues.

So my guess is, maybe your vault file is somehow corrupted? When you say, you can reproduce the bug on every device - have you tried setting up a new vault and copying all your entries into the new one, exporting it? I know this is not a good procedure, but it might help you in the long run?

[nezorflame]

On 7/23/2024 at 8:43 AM, AnakinCaesar said:

I tried replicating your bug, created a vault with 716 entries, including attachements. Synced it with OneDrive. Exported without issues.

So my guess is, maybe your vault file is somehow corrupted? When you say, you can reproduce the bug on every device - have you tried setting up a new vault and copying all your entries into the new one, exporting it? I know this is not a good procedure, but it might help you in the long run?

Hey, just saw your answer.

What do you mean by exporting it into another vault? I tried making a backup of mine and restoring it - it works, but you can't still export items from it.

[AnakinCaesar]

1. Create a completly new vault at another sync location.

2. Mark all your current entries and select "Add to Vault". Select your new valt and choose "Copy". Now you'll see all your entries duplicated into the new vault.

3. Now try exporting your entries from the new vault.

[nezorflame]

9 hours ago, AnakinCaesar said:

1. Create a completly new vault at another sync location.

2. Mark all your current entries and select "Add to Vault". Select your new valt and choose "Copy". Now you'll see all your entries duplicated into the new vault.

3. Now try exporting your entries from the new vault.

Thanks, tried this, same error.

At least now I know that's a feature