Matt Miller Posted June 4 Report Share Posted June 4 Upgraded to 6.11.0 and now Enpass won't start. I'm on Win10 Version 10.0.19045 Build 19045. Event viewer says: Faulting application name: Enpass.exe, version: 6.11.0.0, time stamp: 0x6659d5aa Faulting module name: Enpass.exe, version: 6.11.0.0, time stamp: 0x6659d5aa Exception code: 0xc000001d Fault offset: 0x00072aee Faulting process id: 0x3594 Faulting application start time: 0x01dab684f140e952 Faulting application path: C:\Program Files\WindowsApps\SinewSoftwareSystems.EnpassPasswordManager_6.110.1694.0_x86__fwdy0m65qb6h2\EnpassBridge\Enpass.exe Faulting module path: C:\Program Files\WindowsApps\SinewSoftwareSystems.EnpassPasswordManager_6.110.1694.0_x86__fwdy0m65qb6h2\EnpassBridge\Enpass.exe Report Id: b9f43f71-f76c-454b-8796-4a3fc7e90654 Faulting package full name: SinewSoftwareSystems.EnpassPasswordManager_6.110.1694.0_x86__fwdy0m65qb6h2 Faulting package-relative application ID: App I'm currently on the version installed from the Windows Store, but it originally failed like this after I upgraded from the version downloaded from enpass.io. Earlier today the Enpass download website said that the store version was 6.10.x, so I was hoping to revert to the previous version by installing from the Store, but it seems the Store version is now also 6.11.0. I'm dead in the water. I've rebooted multiple times, reinstalled, run CHKDSK /F, and tried to repair my registry. Nothing works. Here are the Event Viewer errors I originally got after upgrading using the version downloaded from the Enpass download site: Windows cannot access the file for one of the following reasons: there is a problem with the network connection, the disk that the file is stored on, or the storage drivers installed on this computer; or the disk is missing. Windows closed the program Enpass Password Manager because of this error. Program: Enpass Password Manager File: The error value is listed in the Additional Data section. User Action 1. Open the file again. This situation might be a temporary problem that corrects itself when the program runs again. 2. If the file still cannot be accessed and - It is on the network, your network administrator should verify that there is not a problem with the network and that the server can be contacted. - It is on a removable disk, for example, a floppy disk or CD-ROM, verify that the disk is fully inserted into the computer. 3. Check and repair the file system by running CHKDSK. To run CHKDSK, click Start, click Run, type CMD, and then click OK. At the command prompt, type CHKDSK /F, and then press ENTER. 4. If the problem persists, restore the file from a backup copy. 5. Determine whether other files on the same disk can be opened. If not, the disk might be damaged. If it is a hard disk, contact your administrator or computer hardware vendor for further assistance. Additional Data Error value: 00000000 Disk type: 0 Faulting application name: Enpass.exe, version: 6.11.0.0, time stamp: 0x6659d1f6 Faulting module name: Enpass.exe, version: 6.11.0.0, time stamp: 0x6659d1f6 Exception code: 0xc000001d Fault offset: 0x00072aee Faulting process id: 0x158 Faulting application start time: 0x01dab68271080599 Faulting application path: C:\Program Files (x86)\Enpass\Enpass.exe Faulting module path: C:\Program Files (x86)\Enpass\Enpass.exe Report Id: 9429fc0a-22c2-446c-b05f-410daf795bf9 Faulting package full name: Faulting package-relative application ID: Link to comment Share on other sites More sharing options...
Matt Miller Posted June 4 Author Report Share Posted June 4 I was able to get the Portable version running, which is version 6.6.1. Please help me get the current version working again. Link to comment Share on other sites More sharing options...
Amandeep Kumar Posted June 4 Report Share Posted June 4 Thank you for providing detailed information about the issue you encountered. I've escalated the matter to our technical team for investigation, and they are currently working to resolve this issue. I'll keep you posted on the further updates. Link to comment Share on other sites More sharing options...
sdmg Posted June 4 Report Share Posted June 4 I also have the same problem with Windows 10, it has been updated and now it does not start. I have uninstalled enpass and reinstalled it but it doesn't solve it. Link to comment Share on other sites More sharing options...
Balta Posted June 4 Report Share Posted June 4 Same here on windows 11. This is not the first time that an update in the microsoft store has broken enpass... the quality control needs improvement. Link to comment Share on other sites More sharing options...
Dypsis Posted June 5 Report Share Posted June 5 I have the same problem on a Windows 10 computer since the last Microsoft Store update. It appears to open briefly, then closes or crashes. I tried a Repair and Reset, but it didn't work. I tried an uninstall, then reinstall, and that didn't work either. I've restored a system image and won't update it again until this problem is fixed. Link to comment Share on other sites More sharing options...
tsipromadouro Posted June 5 Report Share Posted June 5 I have Windows 10 22H2, OS build 19045.3693 and Enpass app version: 6.110.1694.0 downloaded from Microsoft Store , and have the same problem. Link to comment Share on other sites More sharing options...
Dypsis Posted June 5 Report Share Posted June 5 (edited) I'm starting to think that it would be safer to return to the legacy desktop app. When things go wrong with a modern UWP app, they can be very difficult to fix. Desktop apps are much easier to fix. This is not the first time that people have been locked out of Enpass with the modern app. Password managers need to be reliable. Edited June 5 by Dypsis Link to comment Share on other sites More sharing options...
Amandeep Kumar Posted June 5 Report Share Posted June 5 I have already passed on the relevant details to Enpass Technical Team regarding the reported issues. We will give you further updates when a fix is available. In the meantime, as an workaround, you might like to download the previous version of Enpass app to avoid any of your work related delays https://dl.enpass.io/stable/windows/setup/6.10.3.1683/Enpass-setup.exe Link to comment Share on other sites More sharing options...
Amandeep Kumar Posted June 6 Report Share Posted June 6 Sorry for the inconvenience caused. We have already released the updated version of Enpass Website version 6.11.1. Try downloading it from the link below: Enpass Latest Version 6.11.1 Please try it to see if this resolves the issue and share your feedback with us. Additionally, if you are facing issues with the Windows Store version, please provide us with your email address registered on the Windows Store to provide you with package flight access in order to continue your operations without further interruptions. Link to comment Share on other sites More sharing options...
Dypsis Posted June 6 Report Share Posted June 6 (edited) Hi Amandeep. I've sent you a PM providing my email address for package flight access to Enpass Password Manager 6.11.1. Edited June 6 by Dypsis Link to comment Share on other sites More sharing options...
Amandeep Kumar Posted June 6 Report Share Posted June 6 I am glad to inform you that we have released a fix for the issue you were facing. You can now download the updated version from the Enpass website or directly from the Windows Store. We appreciate your patience and understanding while we worked on this fix. Please let us know if you encounter any further issues or need additional assistance. Link to comment Share on other sites More sharing options...
Dypsis Posted June 7 Report Share Posted June 7 The new update is working. Link to comment Share on other sites More sharing options...
sdmg Posted June 7 Report Share Posted June 7 Great, the latest update works correctly. Thank you. Link to comment Share on other sites More sharing options...
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