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Browser extension not working on Mac OS 15 Sequoia


Egregius

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I understand that you've encountered some challenges, and committed to resolving them for you. 

If you're currently experiencing the reported issue, please ensure the following steps on your PC: 

  • Verify that your browser does not have a verification code signature by re-downloading it from its legitimate source and trying again. 
  • Ensure that you are not using any VPN connection. 
  • Confirm that the Enpass application is running on your PC. 
  • Make sure the latest version of Enpass is installed on your PC. 
  • Check if the browser has been blocked from making connections to the Enpass app. To unblock the browser, open Enpass, go to Settings > Browser > Browser Authentication, and click "Review Browser." Find your browser and click "Remove." 
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On 6/17/2024 at 2:13 PM, Amandeep Kumar said:

I understand that you've encountered some challenges, and committed to resolving them for you. 

If you're currently experiencing the reported issue, please ensure the following steps on your PC: 

  • Verify that your browser does not have a verification code signature by re-downloading it from its legitimate source and trying again. 
  • Ensure that you are not using any VPN connection. 
  • Confirm that the Enpass application is running on your PC. 
  • Make sure the latest version of Enpass is installed on your PC. 
  • Check if the browser has been blocked from making connections to the Enpass app. To unblock the browser, open Enpass, go to Settings > Browser > Browser Authentication, and click "Review Browser." Find your browser and click "Remove." 

In case you haven't heard it by now. 
This problem is not a problem of a single user. 
This was noticed by many users on reddit and other forums.
That's why Enpass extensions are on several lists with incompatible or non-working with Sequoia like here on MacRumors: https://forums.macrumors.com/threads/macos-sequoia-working-and-non-working-apps.2428673/

Edited by meinname
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And that's why I posted here. The developers aren't supposed to follow all forums etc. Now they know it and they can start looking for fixing it before the release of Sequoia.

If a beta comes available to test I will be more than happy to test it. Ones you are used to the ease of use with Enpass you miss it a lot when it's gone!

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On 6/20/2024 at 11:24 AM, Amandeep Kumar said:

I've reported this issue to the Enpass technical team. They are currently investigating it, and I will reach out to you with updates as soon as I receive them.

Thank you very much, as I also have this problem, I am grateful to you for taking the initiative and hopefully we can get a solution to the problem quickly.

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22 hours ago, Amandeep Kumar said:

Please DM me your email address so that I can add you to our TestFlight. This way, you will be notified whenever we release a beta version.

Thanks, being already part of beta in TestFlight. But latest version is 6.11.0 (1676) with the bug still active.

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21 hours ago, longtom said:

Yes, please do it faster.
I am now using the password-app of macOS in the meantime.
Also checking other Managers.

So, the chance is high to loose customers to other Password Managers...

Calm down and keep in mind that we use a highly beta version. The developers need some time to implement every new code.

Hardly any customers will switch as a result.

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Highly beta is not correct anymore since public beta is out.
This is used by a lot of users. 
I would compare it to say: Firefox is highly beta. Only Firefox ESR is fully supported.

 

On hardly any customer will switch: i am also really thinking about it, if a fix takes another 1 or 2 or more weeks. (and i basically have Pro as a long time user for free)

The situation is similar in a german community that I follow. In a survey, 28 out of 94 Enpass users have already switched or are about to do so.

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On 7/19/2024 at 3:40 PM, meinname said:

Highly beta is not correct anymore since public beta is out.

The word "public beta" has even "beta" in it, so it is still a beta. I think in such security relevant features as a password manager, it could take longer to work efficiently . 

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Nevertheless, the “highly” was wrong.

And yes. It is a beta. But no matter how you look at it, since Apple has been releasing public betas, a large proportion of private customers have also been using these betas. 
It is therefore strongly recommended that software manufacturers pay attention to problems with existing features during the first two developer betas and fix them with beta 3 at the latest. As this beta will then become the public beta.
And the subsequent betas are then there to evaluate new things.

Of course, you can be so snooty that you think it's only necessary to have it fixed until the final version, or some manufacturers didn't even start until then. But many of those who thought so no longer exist.

In the end, it's what the customers want and think that counts, not “that's how it should be”

Edited by meinname
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