ThomasG Posted January 31, 2019 Report Posted January 31, 2019 I have one small issue with the iOS app: It does not sync automatically. I have to manually go to Settings > Sync, and it immediately starts sync'ing. Is there a way to set a sync interval, e.g., every hour? Or can it be set to sync immediately when something changes? This is with Dropbox as storage, not sure how it behaves with other cloud providers.
xarekate Posted January 31, 2019 Report Posted January 31, 2019 @ThomasG I have the same issue, I think: In Enpass 5 the auto-sync was working fine (at start or when there are any changes made). So I think it's just a bug and the devs get it hopefully fixed in the next versions.
HK Office Posted February 4, 2019 Report Posted February 4, 2019 I have noticed the same problem. Any fix please? Mine is iOS 12.1.3 with Dropbox Enpass 6.
xarekate Posted February 4, 2019 Report Posted February 4, 2019 @HK Office Did you test with the latest Enpass update? At first sight, it seems for me that iOS sync works a bit better than with the previous version.
xarekate Posted February 5, 2019 Report Posted February 5, 2019 Just to correct myself: no, even with the latest version (6.0.4) the sync is not working properly and I still get errors and have to manually trigger the merge process. 1
Anshu kumar Posted February 6, 2019 Report Posted February 6, 2019 Hey guys, Sorry for the inconvenience. Our QA team is already looking into this issue. Thanks for your co-operation. 2
Andrew Myers Posted April 21, 2019 Report Posted April 21, 2019 I'm also experiencing this same issue. Was there any resolution?
Anshu kumar Posted April 22, 2019 Report Posted April 22, 2019 Hey @Andrew Myers Sorry for the trouble you are going through. Please share some more info so that we can help you better. On which all devices (along with OS version) are you using Enpass? Which Enpass version are you using on each device? Which cloud services are you using to sync? Are you getting any error message or code while syncing? Does the Date and Time setting set to automatic on all devices? Thanks for your co-operation.
C2019 Posted April 22, 2019 Report Posted April 22, 2019 I have the same problem. 1. Two iPhones X, running OS 12.2 2. iOS is running Enpass 6.0.6 (234). Windows Desktop is running the latest Enpass version. 3. iCloud 4. No error messages. As mentioned by the OP, the sync works fine, except it does not sync automatically, behind the scene, as soon as any change is detected. I have to open Enpass on iPhone and wait for like 10-15 seconds for Enpass to sense that it needs to start syncing and then the sync circle starts and the sync is done. Most of the time when I am on a website, trying to enter the password and that automatically takes me to Enpass, it will not find the entry for website on enpass, because the sync was not done previously. 5. Yes the date and time setting is automatic on all devices.
Andrew Myers Posted April 23, 2019 Report Posted April 23, 2019 (edited) Hello. iOS - 12.2 on iPhone 6 Plus. Enpass version 6.0.6 Windows 10 Professional. Enpass 6.0.6 (322) File is hosted in Dropbox. Date and time is automatically set on both devices (both appear to be showing the correct time in my timezone - Australian EST) The error shown is below in the first screenshot. If I click Resolve Now I see what is shown in the second screenshot. Merging seems to resolve it but the problem seems to constantly reappear. Edited April 23, 2019 by Andrew Myers Clarify date and time are automatically set
Anshu kumar Posted April 24, 2019 Report Posted April 24, 2019 Hey @Andrew Myers Sincere apologies that the issue took more time than expected. It's been resolved, and an update v6.1 with the fixes will be rolled out soon. Meanwhile please click on the Merge button. Thanks for your co-operation.
Andrew Myers Posted April 24, 2019 Report Posted April 24, 2019 Hi - thanks for letting me know. Andrew.
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