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Kurt

Enpass crashing on ultrawide resolution

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Hello community,

after upgrading my monitor to an super ultra wide on (5120x1440p) Enpass keeps crashing and freezing on startup.

If I turn down the resolution to 1080p, then there is no problem and everything works fine.

Also running it from the terminal only prints out this Error: "QQmlComponent: Created graphical object was not placed in the graphics scene."

Any help is appreciated.

OS: Linux Manjaro
Enpass Version: 6.0.6.323

Edited by Kurt

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Hi,

Sorry for the late reply.

The highest resolution that we've tested on which the app is working fine is up to 3840x2160 (21:9). Please check this FAQ and set the scale factor accordingly.

If you still face any problem then share the Crash report via DM.

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Thank you for your reply. Changing the scale factor didn't help, but I don't know where to find the Crash report. Could you please explain me where to find it?

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17 hours ago, Kurt said:

Thank you for your reply. Changing the scale factor didn't help, but I don't know where to find the Crash report. Could you please explain me where to find it?

Hi Kurt,

I think it should be in the /var/crash folder.

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Hi @Kurt

When you open the app after it got crashed, you will see a crash report dialog box. Please mention the reproducible steps along with your name in the comment box and click Send Report to share it with us.

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