Simon92 Posted May 20, 2019 Report Share Posted May 20, 2019 (edited) Guys, I have a weird bug when switching screens. I do this a lot because I work at a company with sometimes a meeting. When I hook or unhook, the resolution is incorrect and Enpass does not work properly anymore https://www.dropbox.com/s/qb8hx8oa71ycvpv/Schermafbeelding 2019-05-20 om 16.54.03.png?dl=0 Currently, I solve it with simply rebooting Enpass, which works but its quite annoying to do it every day 6 times. Edited May 20, 2019 by Simon92 Link to comment Share on other sites More sharing options...
Anshu kumar Posted May 21, 2019 Report Share Posted May 21, 2019 Hey @Simon92, We are sorry for the inconvenience caused to you. This issue has been fixed and an update v6.1 with the fixes will be rolled out soon. Further, I would like to share that we have rolled the beta version of Enpass 6.1 If you are willing to try the beta version of Enpass you can download it from here. We appreciate your patience. Link to comment Share on other sites More sharing options...
rawbert Posted May 21, 2019 Report Share Posted May 21, 2019 Same here. Additionally, when moving the Enpass window from the external screen to the MacBook's Retina display the whole window turns black. Link to comment Share on other sites More sharing options...
Simon92 Posted May 22, 2019 Author Report Share Posted May 22, 2019 (edited) On 5/21/2019 at 11:24 AM, Anshu kumar said: Hey @Simon92, We are sorry for the inconvenience caused to you. This issue has been fixed and an update v6.1 with the fixes will be rolled out soon. Further, I would like to share that we have rolled the beta version of Enpass 6.1 If you are willing to try the beta version of Enpass you can download it from here. We appreciate your patience. Hi Anshu, Thanks for your reply. The beta did not fix the problem, unfortunately (see attachment, and yes it's red ... not photoshopped). If I switch back to the screen without rebooting Enpass it still works. Edited May 22, 2019 by Simon92 Link to comment Share on other sites More sharing options...
moderato_burrito Posted May 23, 2019 Report Share Posted May 23, 2019 (edited) Guys, this is pretty crushing. Also having the same problem on Chrome, Safari and Firefox (all latest as of writing this), on MacOS 10.14.5. Your app is proving inconvenient at the moment. Tried reinstalling the extension here but the same thing is happening. Edited May 23, 2019 by moderato_burrito Link to comment Share on other sites More sharing options...
Anshu kumar Posted May 24, 2019 Report Share Posted May 24, 2019 Hey @Simon92 I'm sorry to hear that the problem has not resolved in the beta version of Enpass 6.1. Actually, we have tested this issue in our lab and were unable to reproduce. To investigate further on this issue please let me know: The screen resolution of both monitors. Are you facing this problem on Primary Monitor or secondary? Any specific scenario when this problem occurs like when you add a secondary monitor or any other scenario. Thanks for your co-operation. Link to comment Share on other sites More sharing options...
moderato_burrito Posted May 24, 2019 Report Share Posted May 24, 2019 If it helps, from my end I work on a 2016 MacBook with a 12-inch screen (2304 x 1440) and that is plugged into a Dell SE2416H 23.8" Full HD (1920x1080) monitor. The resolution was completely wrong in the Dell monitor. However, the plot thickens. If I move a Chrome window to my MacBook screen and click reveal, the browser extension pop-up for Enpass, it renders properly. Now that my Chrome window is back on the Dell screen again, it is working again fine after moving it back and forth. So this seems to happen intermittently, when changing displays. I had the same issue a couple of weeks ago over a low-resolution projector (not sure of the resolution). Link to comment Share on other sites More sharing options...
Anshu kumar Posted May 27, 2019 Report Share Posted May 27, 2019 Hey @moderato_burrito, Sorry for the trouble you are going through. Can you please let me know currently which Enpass version are you using so that we can proceed further. Thanks! Link to comment Share on other sites More sharing options...
moderato_burrito Posted May 27, 2019 Report Share Posted May 27, 2019 Hi @Anshu kumar, actually I've not had this problem since. Clearly there's some intermittency. Obviously something idiosyncratic going on here. I'm using Enpass 6.0.7 (336) for Mac with version 6.0.2 of the Chrome extension. Link to comment Share on other sites More sharing options...
Pablo Valenzuela Posted May 31, 2019 Report Share Posted May 31, 2019 Hi, I have the same issue when connecting and disconnecting a screen. ny monitor is 1920x1200 I could go on webex/skype with any technical to fix this, since I connect /disconnect monitor ever day, this is *very* frustrating Link to comment Share on other sites More sharing options...
pappagani Posted June 3, 2019 Report Share Posted June 3, 2019 Hello, I have the same frustrating problem here.... I am on Mac 10.14.5, with Enpass 6.1.0. The desktop display is a 25" 2560x1440 resolution while the laptop is a 13" retina (2560x1600) Link to comment Share on other sites More sharing options...
Anshu kumar Posted June 4, 2019 Report Share Posted June 4, 2019 Hey guys, Thanks a lot for sharing the info. Our dev team is looking into this issue and I will keep you update once I hear from them. Thanks for your co-operation. Link to comment Share on other sites More sharing options...
Simon92 Posted June 4, 2019 Author Report Share Posted June 4, 2019 @Anshu kumar My details are (if it helps): OS: 10.14.1 Extension Enpass for Chrome: 6.0.2 Enpass app: 6.1.0 (431) Beta Macbook screen: 15,4-inch (2880 x 1800) Dell screen: 25-inch (2560 x 1440) If I toggle between screens without restarting the Enpass app the whole thing does not seem to adjust to the screen. Link to comment Share on other sites More sharing options...
Anshu kumar Posted June 7, 2019 Report Share Posted June 7, 2019 Hey @Simon92, Thanks for sharing the details. Our dev team is already working into this issue. Till then we request you to please co-operate with us. Thanks! 1 Link to comment Share on other sites More sharing options...
Luc Posted June 7, 2019 Report Share Posted June 7, 2019 I also have this issue. Thanks in advance. Link to comment Share on other sites More sharing options...
Marco_ Posted June 17, 2019 Report Share Posted June 17, 2019 Got the same issue, latest MBP 15" running latest MacOS and a Dell U2717D plugged via USB-C. Link to comment Share on other sites More sharing options...
Simon92 Posted June 25, 2019 Author Report Share Posted June 25, 2019 @Anshu kumar any update on this bug so far? Link to comment Share on other sites More sharing options...
Anshu kumar Posted June 26, 2019 Report Share Posted June 26, 2019 Hey @Simon92, Hopefully the beta update with the fixes will be available by the end of next week. Thanks for your co-operation. 1 Link to comment Share on other sites More sharing options...
veomeo Posted July 1, 2019 Report Share Posted July 1, 2019 Hello, is there any news on this subject? The bug is very annoying for all people who regularly work with different screen environments. Link to comment Share on other sites More sharing options...
Anshu kumar Posted July 1, 2019 Report Share Posted July 1, 2019 Hi @veomeo, This issue has been fixed and beta update with the fixes will be available within this week. Thanks for your co-operation. Link to comment Share on other sites More sharing options...
Luc Posted July 9, 2019 Report Share Posted July 9, 2019 Any news about the release? Link to comment Share on other sites More sharing options...
moderato_burrito Posted July 9, 2019 Report Share Posted July 9, 2019 (edited) +1. This issue is almost 3 months old. This is a dramatic usability problem. Edited July 9, 2019 by moderato_burrito Link to comment Share on other sites More sharing options...
Guest Vikram Dabas Posted July 9, 2019 Report Share Posted July 9, 2019 Hi All, The issue has been fixed in the recent beta release, and the stable update (both App Store and Website ver) will be rolled out very soon. If you want to give a try to the Beta release (.pkg) then you can install it from the here. Link to comment Share on other sites More sharing options...
Pablo Valenzuela Posted July 15, 2019 Report Share Posted July 15, 2019 Just FYI, with yesterday's release it works like a charm for me! 1 Link to comment Share on other sites More sharing options...
Luc Posted July 18, 2019 Report Share Posted July 18, 2019 Same form, the latest update solves this issue. Thanks! Link to comment Share on other sites More sharing options...
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