Amandeep Kumar

Thanks for the follow-up! Could you please email us at support@enpass.io along with a short screen recording showing where the option to “Connect with a different cloud account” is missing on your iPad? That’ll help our technical team check what’s going wrong. (While recording, please make sure to hide any sensitive information such as passwords or personal data.) Here’s what you can try in the meantime: Open Enpass → Settings → Vaults. Select your vault → tap Disconnect from the current cloud. Then choose Set up Sync → iCloud (or another preferred service) — this is where you’ll see the option to sign in with a different cloud account. Regarding your question, Box and NextCloud are also secure options, but since you already use iCloud, you can definitely continue with it once the sync setup is refreshed.

Thank you for the update and for sharing these details. To help us better understand what’s happening, could you please send an email to support@enpass.io along with a short screen recording showing the issue occurring on your device? (While recording, please make sure to hide any sensitive information such as passwords or personal data). This will help our Technical Team analyze the behavior more accurately and identify the cause. We appreciate your cooperation and look forward to resolving this for you soon.

I’ll quickly ask our Technical Team to investigate this behavior and share their findings with you. I’ll keep you updated on any developments, and if we require additional details, I’ll reach out via this ticket. Enpass sincerely appreciates your support and patience regarding this issue. #SI-4560

I discussed this with our technical team, and unfortunately, Enpass does not currently support disabling the password save prompt for specific apps. We appreciate you bringing this to our attention. I’ve shared this as a feature request with our development team, and it may be considered for a future update. Please note that such changes depend on multiple technical and design considerations. #SI-4558

Thanks for sharing this issue. Could you please mention a few websites where the autosubmit feature isn’t working? This will help us test it on our end. Also, please check whether the “Autosubmit Login” option is enabled for those particular items in Enpass. You can find this by opening the item → and verifying if Autosubmit is turned on. Let us know your findings so we can assist you further!

Enpass on Android supports autofill through the following three methods. For the best experience, please ensure all of them are enabled. If they’re already active, try toggling them off and back on: Using Autofill on Android Android Autofill Framework Android Accessibility Enpass Keyboard Enpass works seamlessly with most major browsers that support Android’s Autofill Framework, including: Google Chrome Mozilla Firefox (Android version) Microsoft Edge Other mainstream Android browsers that support the standard autofill service

To clarify: Your first understanding is incorrect - you can create multiple vaults with the same Enpass account, but each cloud account can sync only one vault. The Primary vault can also be shared. Your second understanding is correct - for sharing, all users must use the same cloud account credentials and the vault password. Enpass does not support shared folders within a cloud provider. To share a vault: Create a new vault in Enpass and sync it with a separate cloud account (can be Dropbox, Google Drive, or OneDrive). Share that cloud login and vault password with your wife. She can then add the vault in Enpass → Settings → Vaults → Add new vault → Restore from cloud. About 2FA: Each user will need to complete 2FA once when first signing in. After Enpass is authorized, 2FA won’t be required again unless the connection is reset. We understand it’s not as simple as expected, and we appreciate your honest feedback. Please let me know if you’d like help setting up the shared vault step-by-step.

Thank you for sharing the screenshot. However, we’ll need a screenshot that shows the iCloud account being used on both devices. Please make sure that both devices are signed in with the same iCloud account. If they’re not, then while connecting the vault to the cloud on your wife’s device, please select “Connect with a different cloud account.” Once you’ve verified this, please share the screenshots so we can proceed with further checks.

I discussed this with our technical team, and unfortunately, Enpass does not currently have an option to disable the large blue dropdown from the browser plugin. We truly appreciate you bringing this concern to our attention. I have submitted this as a feature request to our technical team for consideration in future updates. Please understand that several factors need to be considered before any changes can be implemented. Thank you again for your understanding and patience. #SI-4546

Apologies for not getting back to you sooner, and thanks for your update! Glad to hear removing the Chrome extension helped resolve the “Master Password is wrong” issue. Another thing to check is whether multiple instances of Enpass are installed on your device, that can also cause similar issues. Make sure you’re using the latest version of both the Enpass app and the browser extension, and everything should stay in sync across your devices.

Thank you for the update, and I’m glad to hear Enpass is now working smoothly after the reinstallation. Regarding your question about the PassKeys folder stores credentials created through the Passkey feature. If it’s currently empty, it means no passkeys are stored at the moment. If there were previously any entries, they would have been stored in Enpass’s internal database, not as separate files within subfolders.

I’m sorry to hear about the crashes and performance delays you’re experiencing on your Mac. Let’s get this sorted out smoothly. Before reinstalling, please note that all your passwords and settings are stored securely within your vaults, so as long as your data is synced to a cloud account (e.g., iCloud, Google Drive, OneDrive, etc.), you won’t lose anything during reinstallation. Here’s what I recommend: Verify Sync: Open Enpass → Vault Settings → Sync Ensure your vaults are properly synced to your preferred cloud service. Optional Backup (Extra Safety): You can also export your vault(s) as a .enpassbackup file: Go to Settings → Vaults → Select Vault → Backup → Create Backup Store this file in a safe location temporarily. Uninstall Enpass: Quit Enpass completely. Drag the Enpass app from Applications to the Trash and empty it. Reinstall Enpass: Download the latest version directly from our official website: https://www.enpass.io/downloads/ Install and launch it. Sign in and restore your data by choosing Restore from Cloud (or from your backup file if preferred). All your vaults and passwords will then be restored. Other app-level settings (like theme preferences or auto-lock timing) will need to be configured again after reinstalling. Please follow these steps and let me know once you’ve reinstalled — I’ll be happy to assist if anything comes up.

Could you please share a screenshot of the Vaults section on both devices? We’d like to verify that the vaults are connected to the same iCloud account.

Could you please confirm that both devices are connected to the same iCloud account for the vault? If they are and you’re still seeing a difference in item counts, please email us at support@enpass.io with all relevant details. If possible, include a screen recording from both devices showing the issue. Note: Please make sure to hide or blur any sensitive fields in the recordings before sending. This will help us investigate more effectively while keeping your data secure.

Thank you for your message. At this time, we do not have a specific ETA for when this issue will be resolved. We understand your concern and will share any updates as soon as they become available.

Thank you for sharing this insight. We will also check this on our side to ensure compatibility. It’s helpful to know that enabling the compatibility mode in Authentik resolves the issue with Enpass. This will definitely help other users facing the same problem.

We understand the challenges with running the x86 build via Box64 on ARM64 devices. I’ve forwarded your request for a native Linux ARM64 build to our Product Team for consideration. We don’t have an ETA to share at the moment, but we’ll keep the community updated if there are any developments.

I discussed this with our technical team, and unfortunately, Enpass does not currently support managing stickers like folders with “copy into” or “move” functions. We truly appreciate you bringing this to our attention. I have raised this as a feature request with our team, and it may be considered for future updates. Please note that implementing such changes involves multiple factors, so we cannot guarantee a timeline. #SI-1615

When the app crashes, do you receive a crash report notification? If so, please include your email address or reference this discussion link in the report description to help us identify it.

Thank you for sharing deatils of your issue. We’ll check with our Product Team regarding this and get back to you with an update soon.

We appreciate you bringing this to our attention. I’ve shared your observations with our development team for further review. It appears the iOS app isn’t properly considering the port despite the Exact Host setting being enabled, while macOS handles it correctly. We’ll recheck this behavior on our end and update you once we have more details. Thank you for your patience and for helping us improve Enpass.

We’ve identified the root cause of this issue, and our development team is working on a fix. However, resolving this may take some time as we want to ensure a stable and reliable update.

To better assist you, could you please confirm the exact error message you’re seeing on the iPad Mini when trying to sync via iCloud? This will help us identify what might be causing the issue. Once we have that information, we’ll guide you with the appropriate troubleshooting steps.

Thank you for being a long-time Enpass user and for sharing your honest feedback. We truly appreciate your continued support since the early days. We understand your frustration regarding the delay in implementing features like SSH and FIDO2 support. Please rest assured that your feedback has been shared with our Product and Development Teams. Both features are on our internal roadmap, and we’re actively evaluating how to bring them to Enpass in a secure and seamless way. We genuinely value your trust and patience as we continue to improve Enpass. Our goal remains to provide a secure, privacy-focused, and offline-first password manager. Thank you once again for your loyalty and valuable input.

Thank you for sharing your findings and suggestion! Our team has already fixed this issue in the latest version of Enpass. Please update your app to the most recent release and check if the problem persists. If you still encounter this behavior after updating, please let us know.