Anshu kumar

Hey @Faisal Kassam, Thanks for writing in. I would like to share that the Pro upgrade for Enpass needs to be bought separately for different platforms, as purchasing Enpass on one platform will not let you use the full version on another platform because of the platform specific restrictions. For example, all the purchases on Play Store are managed by Google and will not be accessible on iOS, Mac or Windows Store. If Enpass would have been online and subscription-based software then we could have shared your account details across platforms to enable full version. You can check more about the Enpass Pricing here on our website. Thanks!

Hey @Scibex, Thanks for writing in. Currently, we don't have any immediate plans to add support on Raspberry Pi. However, I've forwarded it to the concerned team for further consideration. Thanks!

Hey @Pete, I would suggest you to please try disabling the developer options from device settings if it is enabled and then check. Thanks for your co-operation.

Hey @cactusem, Thanks for writing back. You can write an email to us at support@enpass.io along with these details so that we can share troubleshooting steps: Which desktop, iPhone and iPad (Os version) are you using? Which Enpass version are you using on each device? Which cloud services are you using to sync? Thanks for your co-operation.

Hey @Andre, Thanks for showing interest in Enpass. We have received your request on our support email with Ticket ID ECS-1196. Our customer support team will revert soon with a solution. Thanks!

Hey @lebfr, Thanks for your prompt reply. Well, will look into this to find how can we do it. Thanks for your co-operation.

Hey @lebfr, I would suggest you to set the values of QT_SCALE_FACTOR and QT_SCREEN_SCALE_FACTORS either to 1 or 2 and don't use any fraction number. Hope this helps!

Hey @loveworksdotcom, Thanks for sharing the details. Please try enabling only one option in Enpass autofill settings and let us know if you're facing the same problem. For example try auto-filling after disabling "Android Autofill Service" and enable only Autofill Using Accessibility option and vice-versa and share your findings. Thanks for your co-operation.

Hey @SaschaF, Sorry for the trouble you are going through. Unlike Enpass v5 there is no Restore option in the Enpass v6 settings. In V6 'Restore' option appears only in two scenarios: When the app is newly/freshly installed. Creating a new vault. (The app is already installed and contains database). Hope this helps!

Hey @cactusem, Sorry for the trouble you are going through. Can you please explain the scenario in detail " HOWEVER I cannot update Enpass anymore". Additionally, it would be a great if you can share this issue at support@enpass.io for us to troubleshoot better. Thanks for your co-operation.

Hey @Pete, Sorry for the trouble you are going through. It seems a device specific issue. I have noted it down and notified the QA team to look into it. I will keep you update once I listen from them. Thanks for your co-operation.

Hey @loveworksdotcom, Sorry for the trouble you are going through. Please share some more info so that we can check further: On which Android device and Android version are you using? Which Enpass version are you using? Are you facing this problem in any specific website or all of them? Thanks for your co-operation.

Hey @Ben1, Thanks for the suggestion. I have noted it down and forwarded to the concern desk for further consideration. Thanks!

Hey guys, Thanks for the suggestion. I have noted it down and forwarded to the concerned desk for further consideration. Cheers!

Hey @drjbg, Sorry for trouble you are going through. Can you please let me know have you downloaded Enpass from our website or from Windows store. Thanks!

Hi @Budovi, Thanks for writing in. Currently, we don't have any plans to add more sync services. However, I've noted down your request for internal discussion. Thanks!

Hey @Anthony, Thanks for your suggestion. I have noted it down and forwarded to the concerned desk for further improvement. Thanks!

Hey @CarlosKbox, Sorry for the trouble you are going through. Can you please let me know have you enabled Network drive option. To do so please follow the steps mention below. Go to Settings in the Koofr desktop client in the menu on the left. Find the Network drive option and click Enable. Also, please let me know have you follow the steps to set up the WebDAV protocol on Linux. Thanks for your co-operation.

Hey @bogdanku, Sorry for the trouble you are going through. It seems that there might some technical issue from the Dropbox so please wait for some time and try again. Thanks!

Hey @DesignT, Sorry for the trouble you are going through. The reason behind getting the Error code 403 is that Enpass is not able to validate the code signature of the particular browser. I would suggest you to please try re-installing the browser if you haven't tried it yet. If the problem persists, kindly drop us an email at support@enpass.io so that we can help you better. Thanks!

Hey @100 Watt Walrus, Thanks for writing back. Thanks for your feedback. I have noted it down and forwarded to the concerned desk for further consideration. I would like to inform that Enpass version 6.2 is currently in internal testing phase and we have yet not released beta for the public. The minimum requirement to run Enpass 6 for macOS is 10.12 or later. Thanks!

Hey @100 Watt Walrus, I'm so sorry, I didn't respond earlier. I hope you can accept my apologies and I will try to respond to your query at my earliest convenience. Our dev team is working into it and will be available with Enpass version 6.2. We have already fixed this issue. Can you please check and let me know if the problem persists. These two features are already in our roadmap for further consideration but at the moment I can't assure you any ETA. Enpass assistant is actually a part of the desktop app and works globally. You can invoke the same Enpass assistant anywhere with a global shortcut key or from the menubar to access your Enpass data. This is a very unique use case where a smaller version of the same desktop app is required in the system. Since it is not owned by the browser, it doesn't follow the browser's geometry or border. Thanks!

Thanks for reporting this issue and we are sorry for the inconvenience caused to you. I have noted down this issue in the bug tracker and notified the dev team to look into it. It would be a great help if you can share some other website/App where are you facing the problem while auto-filling so that we can check and try to fix asap. Thanks for your co-operation.

Hi @lapaloma, Thanks for writing in. I would like to share that for iCloud sync, Enpass uses the Cloud kit which saves the data internally. It's hidden and only the Enpass app can access its data saved in iCloud. Thanks!

Hi @Dentonthebear, Thanks for writing in. I would like to share that the current version of Enpass for mobile, autofills only Username/Email/ Password fields, while all other fields would remain empty. However, we do have plans to improve autofill functionality and will be available with the subsequent update. Thanks for your co-operation.