Enpass just updated on my Windows 10 desktop computer, but it won't open. It just keeps crashing.
Two crash reports have been sent.

I think the new Enpass version that is failing to run on my Windows 10 computer is 6.12.0 (2238).

Please help with this new version as soon as possible.
If not, I'll have to revert to the previous version. Please assist me to do this, if necessary.

Edited July 26Jul 26 by Dypsis

6.12.0 is a beta version. So maybe the crashes are caused by this. Official DL version from the webpage is still 6.11.20

https://www.enpass.io/downloads/ ->6.11.20

https://www.enpass.io/beta/ -> 6.12.0

14 minutes ago, AnakinCaesar said:

6.12.0 is a beta version. So maybe the crashes are caused by this. Official DL version from the webpage is still 6.11.20

https://www.enpass.io/downloads/ ->6.11.20

https://www.enpass.io/beta/ -> 6.12.0

My version was updated through the official Microsoft Store on all my computers.
If that's beta software, then something has gone wrong with Enpass software deliveries.

I just checked my MS Store version - no update for me. Have you ever used your email to enroll in the beta program?

I'm in the same situation.

Enpass crashing on launch but only on my Windows 10 PC. Same version running fine on my Windows 11 systems.

The Enpass version I have is Version 6.12.0 (2238) which is the same version as displayed in the Microsoft Store:

...and Version 6.12.0 (2400) / 6.1200.2400.0 is still crashing on launch on Windows 10

yes, i got the same issue. I got it to work by installing old version, and creating a backup. Then using new version, and importing that backup. But i did notice, the backup function is not safe sometimes. If you want to restore a backup during the initial setup now, it always says: "wrong password". Something seriously weird is going on with backups. Which really should be fixed asap - As this could break users vaults and result in total data loss.

If this does not work either, you have to create a new vault, and THEN, in the app, restore the vault. Last resort is, to install old version on a second device, sync your vault to webDAV or cloud. In new version, create empty vault and sync to passwords into it.

Edited May 23May 23 by T3F7JH800A

The issue has been resolved in the latest version of the Enpass app. Please update to the newest version and verify if everything works as expected.

@Tarun Singh Rawat

I've encountered the same issues a couple of days ago (first with 6.12.2.2551) and did just now get around to look into it.

Unfortunately, the issue persists with the current version 1.12.3.2605. When I start Enpass manually and watch the task manager, I can see that the app gets stopped within 1 s after being started and consectutively being killed.

I don't encounter any issues when installing 6.11.21.2311. However, all my data and settings have persisted, so I'm not sure how clean the uninstall has worked and if faulty files have remained.

Same problem here with the last few updates (whatever it is since the new logo). Currently tried the last one and it's still the same. After updating the old version to the new one using the built-in installer it installs, but nothing happens afterwards. Won't even show up in taskmanager.

My sytem: Windows 11 Pro 25H2 - b. 26200.8655 - 16GB - AMD Ryzen 3200G

Same problem here, too:

Faulting application name: Enpass.exe, version: 6.12.4.0, time stamp: 0x6a475fe3

Faulting module name: MSVCP140.dll, version: 14.32.31332.0, time stamp: 0x8b64702c

Exception code: 0xc0000005

Fault offset: 0x00000000000132f8

Faulting process id: 0x24B8

Faulting application start time: 0x1DD128D00044FD6

Faulting application path: C:\Program Files\Enpass\Enpass.exe

Faulting module path: C:\WINDOWS\SYSTEM32\MSVCP140.dll

Report Id: b0459f18-3beb-4ef7-a2c6-2725fb392eb1

Faulting package full name:

Faulting package-relative application ID:

Has this been fixed yet?

Please update to the latest version of the Enpass app and check if the issue is resolved.

If the issue persists, please send the crash report with the subject "Forum_Crash" so our team can investigate the issue further.

@Tarun Singh Rawat

I am still encountering this (or a similar) issue with 6.12.5.2659. The app is apparently not starting - so it's probably crashing right away.

Interestingly, everything is fine on one PC with an i5-8365U CPU. On another PC with an AMD Ryzen 7 5700X CPU the app is not starting. (same version on both machines)

I don't know how I might be able to pull a crash report.

I am facing a similar issue, and no clue on how to get a crash report, any solution for this?

This issue still hasn't been fixed. Come on now gents, it has been over half a year.

Every month I try to update Enpass via the built-in updater, so it downloads the update then it autoinstalls it, but then nothing even happens. Not even after clicking the new icon in the start menu. I can confirm it has installed the update as I can see it in W11 settings - installed programs. But it doesn't appear in taskmanager. Like what am I supposed to do then? Because I keep uninstalling it afterwards and reinstall the old installation file that was posted somewhere.

My system: Windows 11 Pro 26H2 - b. 26300.9725 - 16GB - AMD Ryzen 3200G

Try to reset Enpass and delete all data. Uninstall it and get the latest version from the Microsoft Store. Then restore from backup or cloud.