Enpass Support & Troubleshooting

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If I purchase Enpass on my Android Phone and sync it through my cloud, will that enable Pro features on my Win8 and other hardware or do I have to purchase one license for each to see all records?

What is different between STANDART DEKSTOP VERSION and UWP VERSION on windows 10 x64 anniversary update? Because when I try find some difference here, on this website, so I not find any other features etc (I mean standart windows version versus windows uwp version).

Hi, i've Enpass on iPhone and i forgot master password because I access with touch ID. Now I want to use it on Mac and I don't know how to restore master password. Ther's a way to change this password on phone or trasfer all password on new DB with new passowrd? Thank you.

I just encountered this: I entered a 12 character password with uppercase, lowercase, digits and a dash. On iOS Enpass says this password is strong, on OS-X it is considered weak. It this an inconsistency or are there parameters I can set for strong or weak passwords? This is an example of a password which is considered strong on iOS and weak on OS-X: Glen5-Creak4

Importing data from 1Password was easy, but all data was imported into the "all items" section of Enpass. Must I manually move everything into their respective categories? I was hoping it was more automatic than that.

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Enpass sync using OneDrive has stopped working since I enabled 2-factor authentication on my Microsoft account. I use Enpass (Desktop) on two Windows 10 PCs in addition to Enpass for iOS. I have tried reinstalling the desktop app, erasing all data, manually deleting Enpass registry key etc. but no luck. Any ideas please? Many thanks.

Is there a maximum allowable size for the main Enpass database? I realize that attachments can only be 200kb, but for the *.walletx file, is there a maximum size?

Hi there, I'm using Enpass for a long time now but seem to have a problem. I Always use Dropbox to store the passwords. I just found out that my Windows Enpass use a different pw database as the one my Android devices use. They all need to look into 1 database but that it not the fact. Maybay I'm wrong but when i can't see the foldername it's using from my Android Enpass Dropbox. When I disconnect and reconnect it creates in Dropbox within the apps folder a new folder called Enpass with one file in it called sync_default.walletx. When I do this from Windows Enpass it needs a file called walletx.db. This used to work in the passed. Why can't I us…

Hi, Since yesterday my Enpass data can't synchronize with my Dropbox account (on Linux Desktop and on my both android devices) (see my attachment). It is odd because I've never changed my masterpassword. Or is it another one? I read this page but it didn't help me at all. Why is it asking for a password after couple of year of use ? Thank you for you answer and your fine work

How may I copy an item? I'll bet it's easy. I just haven't found it. I have an item with several custom fields. I'd like to create a second item, with the same fields, but different information. It'd be a whole lot easier if I could just copy the first item, change he information in the copy, and go on my merry way. (As opposed to creating a new item, adding custom fields, re-arranging them in a special way, adding a custom icon, and so on…). Did I miss something in the documentation?

Setting Up New Devices Ok, so I love enpass. It offers some great features that sets it apart from others. However, I'm finding that there is one major pitfall to the service that I cannot figure out how to get around, without compromising my security, and making things extremely difficult, and that's when it comes to setting up new devices. For instance, I was just recently setting up my new android phone. Enpass isn't already downloaded to the device, and so it's required to download from the play store. Problem is that google doesn't allow downloads without signing in to your google account. That's not a problem, except when you realize your password is on Enpass.…

How may I create a *printed* (text) version of my database? We just got a safe deposit box. In the event that one or both of us gets run over by a semi, it would be a nice to have a *printed* copy of all our online account information available, in our safe deposit box, for those who deal with the remnants. That way, they wouldn't have to figure out our devices, the enpass app (and how to use it) and passwords all around. Is there a way to make a simple text printed version? Or do I need to do that by hand?

Enpass portable for ext4 in linux install issue Hello, I can't open portable version for Linux, I am on Ubuntu and I'm looking for a portable version solution for passwords because I have double boot with Wndows 10 and I intend to use in other computers, thanks =) fran@earendil-light:/media/fran$ ls -l ./USB\ EXT4/ total 1512 drwxrwxrwx 3 fran fran 4096 mai 24 14:35 bin -rwxrwxrwx 1 fran fran 13223 juin 8 2016 EnpassPortable -rwxrwxrwx 1 fran fran 1498648 juin 15 08:45 Getting_Started.pdf drwxrwxrwx 3 fran fran 4096 avril 25 14:23 libs drwxrwxrwx 2 fran fran 16384 sept. 10 12:04 lost+found drwxrwxrwx 11 fran fran 4096 oct. 14 201…

Delete user Hi How do I delete my user on the Enpass forum? Best, Morten

I'm wondering. I can't find the Enpass APP in the German App Store. Did you remove it and if so: why?

Whgen I attach an Attachment on my iphone and synchronize I cannot see the attachment on the PC even when I am synchronizing manually. Only when I restart the PC application this attachments shows up. I haven't checked if its working the other way round.

I have Enpass bought on IOS 11 and installed on MacOS 10.12.6. Both are synced by GoogleDrive. This is working perfect. On my company Windows 7 PC I recently installed Enpass and sync with the same GoogleDrive. Passwords are synced perfectly, BUT the OTP's are totally different. When I have the three devices next to each other the iPhone and Macbook are showing the same OTP but Windows a total different one. It's not that's one infront or one behind its totally random. Anyone have the same issue? And maybe a solution?

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Hi there, since latest Firefox upgrade to version 56 on macOS enpass does not open on any webpage on Safari it works enpass 5.6.0 (113) thanks

Guys now we try Firefox 57 Beta after many months, because mozilla start something doing with speed etc. So we want test if we can/want migrate from Chrome to Firefox - when will be final version fírefox57 out. But now when we install Firefox 57 Beta and want install Enpass browser extension .. so we see only error message with text that enpadd extension not be compatible. Will be Enpass extension ready when will be out public release F57?

Is there an expected form for date fields? I can only seem to enter it as a text string in the desktop and android apps, and I worry about parsing. Say my date of birth is January 5th 2000. Can Enpass take a date formatted 1/5/00 (or 05-01-2000, or any other form. I'm good to conform to any standard), and use that to fill 3 separate day, month, and year fields(or less if less is asked for)?

Is there a way to setup Enpass such that it will stay logged-in until I decided to manually log out like LastPass? I do this for my desktops PC's secured at home.

https://www.enpass.io/docs/ returns a "hello world" page. It'd be a better look, and more helpful, if it pointed to say https://www.enpass.io/support/