iOS

I have 2 iPads, 1 Android and 1 Windows computer and ALL 4 are giving me Sync Error. Something went wrong while syncing with Cloud. Error Code: 204035 How do I fix it?

Hi! As of this morning, I couldn’t get any password from Enpass in Safari. All software is on the latest version, but this message is everything I get, when trying to login into my Synology NAS, websites etc. I’m not totally sure about my translation of the message since I’m using the German version of Enpass. Restarting/resetting the iPad and restarting the app has been tried without success. I just now had the idea to change from FaceID to PIN login in Enpass and this finally solved the problem. Even switching back worked. Pretty strange error I think, since everything else related to FaceID worked fine the whole time. Maybe this can help someone r…

Since upgrading to iOS 17 and app version 6.9.2, about once a day the Enpass app tell me that I "haven't used it in a while" and then it asks me to sign in again with my email address and a validation code. I've been using Enpass for about 7 years and this has never happened before.

Even so I have configured to lock the app only after 30min and „locking when leaving“ is disabled I have to log in all the time. Also when just switching to a different app for seconds. This seems not to work. It would be nice to fix this!

Hi guys, i am using enpass 6.8.5 on iOS 16.0 (20A362) on iPhone 13. Everything worked fine until maybe 12th of november - i didn't install any system updates, but app autoupdate feature is activated, so maybe enpass got updated. Anyways - autofill feature is broken. Enpass recognizes that there are entries in the vault: But as soon as i choose an entry, the screen turns grey-ish (because face id should be activated) - but nothing happens. If i change app and come back to safari there are entry suggestions there again - but it doesn't work. I have tried using PIN instead of Face ID - same result, on every website. If i choose the key …

Since upgrading to Enpass 6 the WebDAV sync to my Synology DiskStation is broken and this still was not fixed by updating to 6.0.3. It worked perfectly fine for Enpass 5. I can log in with my Synology account but on syncing I still get error 904405. The folder structure on my Synology is home/Enpass/vault.enpassdbsync The filename changed when upgrading to Enpass 6, previously it was sync_default.walletx. The Enpass 6 desktop apps for Windows and MacOS sync fine via folder sync to the new file. I also tried HTTP instead of HTTPS, still not working. However, what makes it even worse now is that I completely cleared the app data trying to restore the vault …

I am using v6.8.7 (710) on iOs 16.4.1 I have vaults spread out on 2 different servers which are accessible at different times. On my Windows Desktop version, there is no issue and it updates the vaults it can find and those not available it states Sync Error. Thsi works fine. On the iOS version it seems to not have time-out for sync error and just keeps trying and trying and regularly freezes my phone in the process. It also then asks me to reenter my master password etc. Closing the app at this point doesn't really help (assuming it hasn't totally frozen) and I need to restart my iPhone instead.

I have a M1 Mac Book air and I've setup Enpass and synced it with the vault I have in iCloud. It downloads the vault but once it's done it keeps on trying to sync and never completes. If I make a change or add an entry it doesn't sync it to iCloud. This is pretty frustrating since I use the laptop a lot and would like to be able to add items to Enpass and have it sync to my other devices that are synced to the cloud (iPhone and Mac Mini). Any insight on how this can be resolved?

Safari browser on the new iOS 18.4 betas do not correctly acknowledge licensed version of Enpass 6.11.8 and 6.11.9. Can manually type password to log into Enpass and settings does show Premium license. Attempting to use Enpass in Safari shows no results except first 10 / trial mode error message. Presenting as same (or similar) issue that occurred during past iOS updates. if more details are required to troubleshoot, I am happy to provide them. Thank you kindly.

I'm unable to restore my data using the latest iOS app (I've verified it's the latest) using WebDAV sync from Nextcloud. Desktop applications have no problem syncing, but the iOS app says it could not find any data to restore. Latest iOS 12.1.2, latest Enpass 6.

Hi, latest enpass does not crash anymore on IOS 9.3.5 but now autofill does not work with safari. from enpass safari starts but no password ... Safari on IOS 9.3.5 does not have the password-autofill-option like the later IOS versions have ... Enpass browser is missing badly, that worked like a charm, so, still an unusable situation on older IOS devices.

Hi.. I am using Iphone 5s O.S. version 9.3.4. After updating the app on 28 dec, its continuously crashing everytime i try to open it. Please help.

In iOS 13.1 on both iPhone and iPad pro it is not possible to use Enpass correctly. The top bar is entirely white except for the Cloud icon. There is no way to add new entries.

The sync on my iPad is broken. I noticed it doesn't sync my data with my Windows and Android devices anymore. I sync over Onedrive and I can see that Enpass on my iPad creates a new folder "Enpass 1" in my Onedrive. Windows and Android sync to "Enpass". I don't get error messages in the app since the sync doesn't fail. I just syncs to a separate folder instead of using the same as the other apps.

I am having trouble getting Enpass to sync across my iPhone, iPad and MacBook Pro. It's infuriating. I had it syncing to Dropbox first and it didn't work, so I changed to iCloud. Still not working. I get no errors but if I add data on one device, it isn't visible on my other iOS devices. HELP!

I purchased a family plan. I need to keep a unique database to share with all family members on different devices, but I also need that some items were saved as private, so only the owner of the item will be able to see and modify it; how can I make it?

Today when I opened Enpass it didn't recognize my face because I was wearing a mask. Now it won't log in without my master password. I've been using Face ID on my iPhone for so long I can't remember my master password. I restarted Enpass and I restarted my phone but Enpass no longer will login with Face ID it keeps asking for my master password. How could Enpass allow me to login all this time with Face ID and with one failed face recognition lock me out? I know I should have written down my master password but for the love of god how do you get it to login in one time with my Face ID!

I have two vaults and two Nextcloud accounts. In the Enpass desktop version I configured each vault syncing with one of these Nextcloud accounts. When I try to do the setup in iOS there is the following problem: I enter the NextCloud URL for the first vault. I have sign in the corresponding NextCloud account. This works. When I try to repeat this for the second vault with the second account on the same NextCloud server, it is not possible to do this, because I'm still logged in the first NextCloud account and can't logg out. I don't even know how long to wait for the session being closed. Any help?

I just figured out that there are no sub-tags shown on iOS. When will it be ready to use?

I tried to revocer from iCloud but it says "Error while recovering data". I am working on an iPhone SE with software version 13.7 See attached the screenshot.

Hi! I recently got a new iPhone and I cannot sign in Enpass using my fingertip. I don’t remember the password. Could you please help? Thank you.

Hey there - since the update i have a few entrys in my database which i can't change. When i click edit - i can do everything ( change notes / change pw / etc... ) but after clicking on save all changes are gone. Im using the app on ios and mac - and its on both the same. Also the "last changed" field wont change! Please help me to fix this issue - this isn't really funny - and happens since the update. Regards Volker

Hi, since updating to Enpass 6.0.0 on iPhone SE iOS 12.1.2 I can't setup synchronization with Dropbox. Setup stalls when trying to sign in to Dropbox to link with Enpass: Syncing with Dropbox works with Win10 Desktop-Version and on iPad pro 10'' iOS 12.1.1. Workaround is syncing with iCloud, but I have to renew the link to iCloud in the Desktop-Version periodical. Any help to connect to dropbox with iPhone?

I have one small issue with the iOS app: It does not sync automatically. I have to manually go to Settings > Sync, and it immediately starts sync'ing. Is there a way to set a sync interval, e.g., every hour? Or can it be set to sync immediately when something changes? This is with Dropbox as storage, not sure how it behaves with other cloud providers.

Hello My iphone and macboox no longer have the same passwords. My phone only has 57 of my passwords and my laptop has 150+/ How do i correct this issue? When it asks me to enter "the password of data" none of the passwords I think this might be work. How can I reset this password or resolve this issue? is there anyone at enpass I can call? Thank you