laptopleon

I've been using Enpass for a few years now and am getting more and more frustrated by the fact that there always seems to be a another problem with the macOS version. If one problem is fixed, which easily take half a year, then another one pops up. For example, I managed to fix the 'Enpass Assistant is unable to connect with the Enpass app' error by de-installing the Enpass app and re-installing it from the App Store. However, since a month or so, Enpass wants me to re-authenticate my macOS iCloud session every day. I have three Macs with each a different macOS version and each of them wants me to re-authenticate daily, whether I am on Mojave / 10.14, Big Sur / 11.7 or Ventura / 13.2. Each using the latest versions of macOS, Safari and Enpass and plugins. I've asked the helpdesk about it but I get blanked answers like a link to the 'knowledge base' faq https://www.enpass.io/support/kb/sync/while-syncing-with-icloud-why-i-am-getting-the-error-message-icloud-session-expired/ which is not helpful in any way. It does not explain anything. Also, it's outdated: The iCloud-page that you get does not even have a 'Keep me signed in' option.

I the feature request list still secret?

I can happily share with you that 'my' problem, about the "can't connect to the Enpass app" has been fixed, quite a while ago, with an update. Thanks!

Version of Enpass app: 6.8.2 / extension: 6.8.0 / OS: macOS 10.14.6 / browser: Firefox 103.0.1 — I also tried Safari. version: 14.1.2 Safari extension: 6.8.2 For example today I tried to log in to https://www.nieuwsblad.be/ (register / login is on the top right of the homepage). The keyboard shortcut / contextual menu via right-click trigger the plugin, but "Enpass Assistant kan geen verbinding maken met de Enpass-app" (can't connect to the Enpass app), even though this worked untill last week via the contextual menu and Enpass is still installed. It makes no difference whether Enpass is locked or unlocked. More examples: https://www.ad.nl/ (another newspaper, again login on the top right). https://www.mijnpensioenoverzicht.nl/ (you might want to change 'Nederlands' to 'English' on the top right. Login goes via the DigiD button Log in with DigiD, the national governmental login third party. It will lead you to https://digid.nl/en/inloggen if you change it to English (top left) again. You probably aren't a Dutch or EU citizen and don't have a working login but you can test by choosing 'Using username and password'. Enpass is unable to connect. Meanwhile, I can still log in the desktop Enpass app, change logins etc. It's also still synchronised with the iPhone app.

Unfortunately, even @Timo K.'s tip doesn't work any more. How long has it been? At least nine months later and no progress on this problem in any way. The browser plugin simply doesn't work any more AT ALL. First the shortcut stopped working, now also the right mouse click / contextual menu simply doesn't do anything any more. I'm very disappointed in Enpass and regret buying the app. Now I'm forced to do research and move all my 750+ logins again. You can trust me to ventilate my opinion about Enpass on every occaision I get while going online to find the best password manager.

A year later and no progress in any way. Worst of all is that the browser plugin simply doesn't work any more AT ALL. First the shortcut stopped working, now also the right mouse click / contextual menu simply doesn't do anything any more. I'm very disappointed in Enpass and regret buying the app. Now I'm forced to do research again and move all my 750+ logins again. You can trust me to ventilate my opinion about Enpass on every occaision I get while going online to find the best password manager.

It depends on your browser. In (Mac) FireFox it's CMD-, (with the Command-key pressed, type comma). Then, in the left column, at the bottom, click on the puzzle Addons and Themes. https://support.mozilla.org/en-US/kb/find-and-install-add-ons-add-features-to-firefox In Safari and other Mac browsers it's always CMD-, to get to the preferences. Usually that's where the plugins live in a submenu. Else, just google it

This indeed seems to help, thanks for the tip. The automatischen Ausfüllen doesn't work very well anyway, so I can live without it. For the record: The 'big' update of two days ago change list doesn't mention a fix for this. I'm surprised, because it really is a pain in the butt. I really don't understand why this doesn't have top priority. I mean, surely this must hurt sales? Or is only a minority of users hurt by this??

Unfortunately, filling out a form still sometimes causes the textcursor to behave unexpectedly. Jumping to the beginning of the text you just typed or even to a different textfield. Today I was working on a Google Ads drama when I had no choice but to disable the Enpass plugin all together, before I could proceed. Is this a macOS 10.14.6 / FF 98.0.2 (just updated today again) problem or still a general problem? Is there a fix in sight yet?

@chrisonline My Firefox problem was fixed by an update of Firefox (98.0.1)

Keeping software up to date is standard best practise, I agree. The FF update is quite recent. One way or another, I'm glad this seems fixed! The reason I suspected the plan, was because you asked about whether it was downloaded from the enpass website or Mac App Store. What is the reason you asked about this? Are there scenario's in which this matters?

At the moment, I'm on my old MacBook Pro (also 10.14.6 Mojave, also Firefox It's has Enpass 6.7.4 running. I can see in the Mac App Store that it is downloaded on 210225 (2021 / 02 / 25). I did a quick test with Elementor and here it works fine — — — — — — — — later OK, so now I'm back on my even older Mac Pro, running 10.14.6 / Firefox 98.0 / Enpass 6.7.4 Now, even with the Enpass plugin activated, the shortcut CMD-E works in Elementor! I did update Firefox from 97.0.1, could that be it? I'm confused. Does it cause problems that I first used a one-year Family version of Enpass via the App Store and then bought a Lifetime version on the site? Can you please explain what is going wrong here?

Hi @Abhishek Dewan, Thanks for your response. I bought the Lifetime Premium version right from the website. Enpass Extension version: 6.7.0 for Firefox. Cheers, Leon

Same kind of problems, for months now. Shortcuts in (Wordpress) Elementor (site builder) don't work either with the Enpass plugin active (latest Firefox, macOS 10.14.6).

As probably quite a few Enpass users, I build and support websites. Elementor is a popular Wordpress builder. It has several shortcuts build in, for example CMD-E (Mac) / CTRL-E (Windows) to invoke the Elementor Finder. The Enpass plugin blocks these shortcuts. (Now using Firefox 97.0.1 on MacOS 10.14.6) This adds to the already frustrating fact that all kinds of forms don't work properly. Not just on one site but everywhere. The text cursor jumps to a different text field at random moments. This is known since november if I remember correctly. Is there a fix in sight yet?