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  1. Hi @Pratyush Sharma. First, I selected "force stop" and then "clear all data". Next, I went to storage and deleted all data. And finally, I uninstalled the app and installed it again from the store. Upon installing it, I opened and selected "restore existing" > onedrive, and the error message is immediately shown: "unable to restore data due to insufficient access rights". The app opened an authentication link on my browser (firefox), which, after login, redirects back to Enpass app, but the error remains. If you have any other idea before I reset my whole phone, please let me know. Thank you.
  2. Hi @Pratyush Sharma. Here are the answers: Android version 9 (Xiami Redmi Note 5, MIUI Global 11.0.3, Android version 9 PKQ1.180904.001) + Enpass version Windows 10 version 1909 (OS build 18363.720) + Enpass version Please note that I only have issues on Android. Enpass for Windows is working fine. Thank you.
  3. Hi @Pratyush Sharma, Here are the screenshots. They are shown after I restarted the phone and reinstalled the Enpass app. I am considering resetting my whole phone, because this is a very odd issue. Thank you.
  4. Hi @Pratyush Sharma. I did all the steps but I am still unable to sync my Android app to Onedrive. In fact, no matter which online service I select (onedrive, dropbox, etc), I always get the error message ("Unable to restore data due to insufficient access rights") upon selecting one of them. Even after authentication the error persists. Should I open a ticket separately to my issue or is this related to the new changes? Thank you.
  5. I have a similar issue. I am unable to sync to OneDrive personal (Office 365 Home plan) on my Android device ( On my Windows 10 machine I also have the latest ( but here I was able to sync (again). I don't have Onedrive for business, only personal. Upon selecting "OneDrive" from the "restore from Cloud" list, it opens a link in my browser (at login.microsoftonline.com/...) but I immediately get the error message "Unable to restore data due to insufficient access rights". Even after Microsoft authenticates my login and redirects me back to Enpass, the error message persists. I tried the suggestion from @pallentx but it still does not work for me. As said by @RX7, the authentication from Microsoft is NOT received by Enpass app. I was able to restore over "Wi-Fi" accessing the provided URL on my computer, but that's not ideal since the sync is not enabled. I then tried again to sync to OneDrive, but this time I get the error message "the sync with OneDrive was canceled by the user". Even after authentication on the browser, the error message in the app remains. Therefore, since the latest version I am no longer able sync to OneDrive on my Android phone. About the questions from @Garima Singh: On which device and OS version(mention all) are you using Enpass? Android version 9 PKQ1.180904.001 + Enpass version Windows 10 version 1909 + Enpass version How many vaults do you have in Enpass and which all cloud you are using to sync each vault? One and synced to one OneDrive personal. Which One-Drive account(personal, home, 365, business) are you using? Office 365 Home plan Try to open OneDrive in the browser and check how many folders of Enpass you have? 2, "enpass" and "enpass 1" folders. Only "enpass 1" is being updated when I sync from the desktop. Any help will be appreciated.
  6. After removing and installing back the app the issue has been fixed.
  7. Hi. I am PRO user on Android and I am getting the message that "The maximum storage quota has been reached". I have 711 items. What is the maximum storage quota? And how can I fix this issue, since I am unable to synchronize the latest logins on my phone? I am using Enpass app version on an Android 9 device, which synchronizes via Onedrive. There is a lot of free space on my Onedrive account and my phone. Thanks.
  8. I do recommend that you contact Enpass directly, since I don't believe they read their our forums.
  9. And how come no one from Enpass is addressing this issue here?
  10. Hi. The latest Firefox extension version is 5.3.4, released January 23, 2017. Is the new update still in queue? Thanks.
  11. How come there's still no support on the desktop version of the app? Windows Hello still is in beta version? Funny thing: they released an integration with Apple's Touch ID and Touch Bar which is limited to a single laptop model and must have a very limited user base. While my Thinkpad, that has a fingerprint reader for more than 10 years, still has no support in the desktop version. Lastpass has it for years! Come on guys!
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