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Nikhil Kumar

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Posts posted by Nikhil Kumar

  1. Hi @Druid,

    I would suggest to please try updating the app in a while as the option to update is provided by the Google Play Store only, not the app. But if the problem still persists, then please take backup of your Enpass data first, uninstall and then re-install the app again. It will get the issue fixed.

  2. Hey @ssanchez ,

    Please make sure you have logged in with a valid Google account in your device and also the Google Play services are updated on your device. And if the issue still remains the same, then please provide us the Device name you're using Enpass on, Android OS version and also the Enpass version. Our testing team will test the issue, and we will come up with a solution shortly.

  3. Hey Enpassians!

    With the recently released Enpass Beta 5.4.4, your wait for Enpass app for Google Chromebook is now over. 

    We have also released a Enpass browser extension 'Chromebook Connector for Enpass', which is specially designed to work with Chrome browser in Chromebook. It will definitely enhance your browsing experience by autofilling all your usernames, passwords and credit cards on the web pages you browse in Chrome browser in Chromebook. For that you need to install a browser extension Chromebook Connector for Enpass from Chrome Web Store. For any help regarding autofilling in Chromebook, have a look at user manual.

    NOTE: The list of Chromebook that supports Android Apps is available here

    The complete change-log of Beta v5.4.4 is:

    * Introducing Enpass for Chromebook. For Autofilling in Chrome browser of Chromebook, you will need to install browser extension "Chromebook connector for Enpass".
    * Folder sync : Now you can sync your Enpass keychain locally to any folder on your device.
    * A quick setup page to enable Fingerprint, Cloud sync and get started with sample items. 
    * Now user can choose any folder to backup Enpass data & restore it.
    * Improved selective field sharing.
    * Compatibility improvements for Android N.
    * Minor bug fixes.

    This is a Beta and there might be some bugs to frustrate you>:(. Please release all your frustration here by reporting them.


  4. Hi @sikcol

    On 3 September 2016 at 0:11 AM, sikcol said:

    When stale data gets synced, it overwrites good data.

    I have some more queries to understand it more clearly how your stale data is being dominant over new data.

    • Is there any particular set of stale items those are never replaced with fresh ones? Did you try editing them again and if yes then was the attempt made from same device?
    • In the screenshots it seems that there is some significant difference in system time (last synchronized should be same). Please confirm. And if so, please try syncing again after setting the same time on both devices.
    • Have you ever updated any older Enpass database recently? Any old backup which you restored recently.



  5. Hi @Tobias S. ,

    Please tell us few thing so that we can investigate more about this issue,

    • Which Android version you are using?
    • Which Enpass version you are using?
    • Is Enpass Accessibility Service ON in your device?
    • Is this happen only while trying to autofill in Chrome browser or others apps also not recognized by Enpass autofill?

  6. Hi @burgerbro,

    Thanks for suggestions.  Auto fill using notifications is still in beta version and we will try to improve it further. A new beta version is coming soon with improvement including showing Notifications. However the selection of items to be notified will not be there but of course we have noted that for future versions.

    • Like 1

  7. Hi @Konn ,

    Thanks for reporting. I understood that your Enpass is crashing as soon as you enter master password when system in Chinese. Please answer these queries for further investigation:-

    • Have you enabled sync with especially WebDAV/ownCloud? If yes, please message me the demo account details of your cloud.
    • Have you enabled Enpass Keyboard through English?



  8. Hi @DoughP,

    Thanks for being a part of Enpass beta program & reporting the issue. Please provide these details for more investigation

    1. Device on which you are using Enpass?
    2. Android OS version on your device?
    3. Does this happen for all websites/apps when you try to autofill using Enpass?
    4. Does Enpass notification fill the username/password before crash?

    If possible, can you please make a short video of the crash.:)

  9. Hi @Craig,

    After setting PIN, Enpass asks for master password if the App has been freshly started (killed by OS or by swiping it up from recent Screens or you restarted the device). 

    For test purpose, please let us know if it still asks for master password when just after setting the PIN you send Enpass to background and bring it back to foreground after 5 seconds.


  10. Hey @steelew

    51 minutes ago, steelew said:

    I was at work that day so mostly listening to podcasts and checking gmail, facebook (web/chrome) & feedly (web/chrome) on breaks. Nothing too intense. I was not using the Enpass keyboard that day. Usually, I access the keyboard when i need to log in somewhere. Without text prediction and correction my texts are a mess so I stick with my regular keyboard (ultra keyboard).

    Please also confirm if you checked the Battery Consumption from Device Settings -> Battery, instead of any Third party App. It would be bit helpful in investigating into it.

  11. Thanks for communicating with us. One of the possible reason for draining extra battery could be Auto-fill service of Enpass which enables the Accessibility services of the device.

    While working on the issue we found that disabling Enpass app auto-fill may resolve battery usage issue but once again we will have a look at it to optimize the battery consumption over the time and we have put it under observation. To investigate it further, we would like to know about your general usage of device i.e.

    •  In which kind of activities you spend most of your time like Browsing, Reading or Gaming?
    •  How intensively you use your device?
    •  How much is your use of Enpass Keyboard (Always/while browsing only)?
    • Like 1
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