Nikhil Kumar

Hi @mike_w Sorry for the inconvenience caused. Fingerprint can be disabled for various reasons like an OS update, the addition of new fingerprint. Your master password is the only key to your Enpass data and we expect you to remember that.

Hi @Druid,

I would suggest to please try updating the app in a while as the option to update is provided by the Google Play Store only, not the app. But if the problem still persists, then please take backup of your Enpass data first, uninstall and then re-install the app again. It will get the issue fixed.

Hey @ssanchez ,

Please make sure you have logged in with a valid Google account in your device and also the Google Play services are updated on your device. And if the issue still remains the same, then please provide us the Device name you're using Enpass on, Android OS version and also the Enpass version. Our testing team will test the issue, and we will come up with a solution shortly.

Hi @Patneu,

Yes, this happens when you are using Enpass Keyboard with FIREFOX as Firefox doesn't provide the URL info based on which we show matching items (as we do in Chrome browser).

Hope this helps!

Hi @Tobias S.,

Thanks for your suggestion. We will consider it and look for best way to implement it.

Cheers!

Hi @Ricardo,

Yes, you are right. Enpass only works on Chromebooks that support Android apps. 

Hi @rmckenzi,

 You can add same account in Chromebook that you used for purchase in Android.

Hi @maetthew ,

Folder sync feature is ready for android & you will be able to use this feature in upcoming version of Enpass.

Thanks for reporting. We have already fixed it and will release an update soon.

Hi @sikcol

On 3 September 2016 at 0:11 AM, sikcol said:

When stale data gets synced, it overwrites good data.

I have some more queries to understand it more clearly how your stale data is being dominant over new data.

• Is there any particular set of stale items those are never replaced with fresh ones? Did you try editing them again and if yes then was the attempt made from same device?
• In the screenshots it seems that there is some significant difference in system time (last synchronized should be same). Please confirm. And if so, please try syncing again after setting the same time on both devices.
• Have you ever updated any older Enpass database recently? Any old backup which you restored recently.

Cheers!

Hi @klee,

Just to update you that we have tried all possible update cases in our test labs, but Onedrive  sync is working without problem. Lets wait for next update and see if the problem still persists.  

Hi @flo ,

Thanks for reporting. We will look into this issue.

Hi @Tobias S. ,

Please tell us few thing so that we can investigate more about this issue,

• Which Android version you are using?
• Which Enpass version you are using?
• Is Enpass Accessibility Service ON in your device?
• Is this happen only while trying to autofill in Chrome browser or others apps also not recognized by Enpass autofill?

Hi @DoughP,

We have released new Enpass beta version 5.1.6 with some fixes for Autofill using Notifications. Please update your Beta build and let us know if it works.

Thanks!

Hi @Konn,

We have fixed this issue in new Enpass beta 5.1.6. Please update and let us know if it worked.

Cheers!

Hi @burgerbro,

Thanks for suggestions.  Auto fill using notifications is still in beta version and we will try to improve it further. A new beta version is coming soon with improvement including showing Notifications. However the selection of items to be notified will not be there but of course we have noted that for future versions.

Hi @Konn ,

Thanks for reporting. I understood that your Enpass is crashing as soon as you enter master password when system in Chinese. Please answer these queries for further investigation:-

• Have you enabled sync with especially WebDAV/ownCloud? If yes, please message me the demo account details of your cloud.
• Have you enabled Enpass Keyboard through English?

Cheers!

Hi @Arnas
It seems that Sony Xperia Keyboard doesn't have the Globe Key and doesn't support switching between keyboards. We have observed the similar behavior while using samsung keyboard on samsung devices. Google keyboards on Nexus devices works perfectly though.

Hi @DoughP,

Thanks for being a part of Enpass beta program & reporting the issue. Please provide these details for more investigation

1. Device on which you are using Enpass?
2. Android OS version on your device?
3. Does this happen for all websites/apps when you try to autofill using Enpass?
4. Does Enpass notification fill the username/password before crash?

If possible, can you please make a short video of the crash.

Hi @Arnas,

We have tested with stock Google keyboards and they are playing nice with Enpass Keyboard. However, Some keyboards doesn't support switching/cycling between keyboard using Globe key. Please let us know which other keyboards are you using?

Hi @Craig,

After setting PIN, Enpass asks for master password if the App has been freshly started (killed by OS or by swiping it up from recent Screens or you restarted the device). 

For test purpose, please let us know if it still asks for master password when just after setting the PIN you send Enpass to background and bring it back to foreground after 5 seconds.

Thanks!

We are really sorry for the inconvenience caused to you. We ask for your reviews to know your experience to make Enpass better. But yes, we have provided the option to not ask again as No thanks once you click Yes. If you find this annoying and have any suggestions, please share with us.

Hey @steelew

51 minutes ago, steelew said:

I was at work that day so mostly listening to podcasts and checking gmail, facebook (web/chrome) & feedly (web/chrome) on breaks. Nothing too intense. I was not using the Enpass keyboard that day. Usually, I access the keyboard when i need to log in somewhere. Without text prediction and correction my texts are a mess so I stick with my regular keyboard (ultra keyboard).

Please also confirm if you checked the Battery Consumption from Device Settings -> Battery, instead of any Third party App. It would be bit helpful in investigating into it.

Thanks for communicating with us. One of the possible reason for draining extra battery could be Auto-fill service of Enpass which enables the Accessibility services of the device.

While working on the issue we found that disabling Enpass app auto-fill may resolve battery usage issue but once again we will have a look at it to optimize the battery consumption over the time and we have put it under observation. To investigate it further, we would like to know about your general usage of device i.e.

•  In which kind of activities you spend most of your time like Browsing, Reading or Gaming?
•  How intensively you use your device?
•  How much is your use of Enpass Keyboard (Always/while browsing only)?