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Posts posted by Pete

  1. 10 hours ago, Samuela said:

    I am facing the similar issue and found interesting behaviour, after rebooting the device fingerprint gets deleted.  You can check by Follow the mention steps:

    a.  Add 5 fingerprints on the device settings.
    b. Enable Biometrics in Enpass.
    c. Reboot the Phone.
    d When the device open --> Go to settings and check how many fingerprints are there? Does it display 5 fingerprints or any of them get deleted?

    All 5 fingerprints are still there.

  2. 4 hours ago, Pratyush Sharma said:

    Hi @Enpass_account @Pete,

    Due to security reasons, when any action is performed in device Biometric( like new Biometrics registered or removed), we internally disable the Biometrics from Enpass. As you mentioned, 

    This seems an OS-specific issue, and we can't do much about it.


    How come Bitwarden doesn't have this OS-specific issue?

    When I restart my device, Enpass is the only app I need to manually re-enable biometrics, which doesn't even work until I go into the phone's fingerprint settings first. Every app I use (financial, social, security... BItwarden included) unlock with biometrics after a restart, without having to enable or do anything out of the ordinary. Why can't Enpass figure this out?

  3. On 8/5/2020 at 12:31 AM, Pratyush Sharma said:

    Hi @Enpass_account,

    Thanks for writing in.

    In Enpass biometrics gets disable due to five unsuccessful attempts or there are some changes made in the device setting. Please follow these troubleshooting steps and share your findings.

    • Remove all fingerprints from the device settings.
    • Add one fingerprint and now enable in Enpass.

    If the problem persists, please do let me know are you using custom ROM.

    OP didn't say this happens after unsuccessful attempts, but after he restarts his phone. Why do companies constantly reply with random "solutions" that have nothing to do with the actual problem?

    I came to post this myself, but my phone is unrooted, and I didn't have any unsuccessful attempts. Btw, Bitwarden doesn't disable biometrics after a phone restart like Enpass.

  4. I can not for the life of me figure out how to fix this. Anyone else experiencing this or is it just me?

    Using my Android 9 phone, if enable pin to unlock, press home, open Enpass, it asks for the pin - all good. But if I view recently used apps, click the x, then open Enpass, it asks for the master password, even-though pin is still enabled in settings; if I enable fingerprint, it asks for that every-time too.

    My previous Android 6 phone, I open recent apps, click the garbage icon, open Enpass, it asks for my pin and not master password - the way I'm used to.

    Back to my Android 9. I've disabled developer options, disabled all app blocking, disabled battery optimization, but it still doesn't behave properly. I've searched online trying to find a solution, but nothing I've come across has helped. I am so lost and confused trying to fix this, any ideas?

  5. On 11/19/2019 at 1:17 PM, neolidas said:

    i have removed the blank characters from the codes then TOTP works again

    Cheers m8, worked on my end.

    On 11/20/2019 at 11:21 AM, pos said:

    We have 10 users with this problem after the latest update!

    Bad testing procedure Enpass!

    10 that submitted the error, I'm sure countless others are having the problem as well. Bad testing for sure, but it's happened before and probably won't stop here, sadly the developers don't seem very focused imo.

    On 11/20/2019 at 9:38 PM, scottjl said:

    same problem here, removing the spaces fixed the issue. VERY scary as i could have lost access to some important accounts. Enpass always ignored spaces before, it should continue to do so. why was this changed and why wasn't this caught in testing? little, but very important, mistakes like this make me very wary of upgrading in the future!

    Gatta setup backup codes, without them, I'd freak out.

  6. On 8/29/2019 at 6:09 AM, Anshu kumar said:

    Hey @Pete,

    I would suggest you to please try disabling the developer options from device settings if it is enabled and then check.

    Thanks for your co-operation.

    Developer options never turned on.

    After a factory reset, finger unlocking was working fine, including with Enpass. But after too many failed attempts with my phone, I had to enable fingerprint unlocking, and that's when I get this "failed to init cipher" error and fingerprint unlock never staying checked off in settings.


  7. 13 minutes ago, Dentonthebear said:

    Hi Pete,

    Sorry to hear things are not working for you, could you provide more details on what phone you are using, the OS version it is running, version of Enpass etc.  That info really helps the Enpass team.

    For me the fingerprint system is working without flaw, Enpass, Motorola G6+, Android 9.

    Enpass, Umidigi F1, Android 9. Brand new phone too, only a few weeks of usage.

    Previously I had an Android 6 phone, and the issues on that phone I caulked up to the older os, and hoped after upgrading maybe some issues would go away, but nope. Tried uninstalling, reinstalling, clearing cache and data, no luck.

  8. I enabled fingerprint unlocking, and it seemed to work for awhile, but now it's asking for my master password every-time I open the app. Disabled fingerprint, enabled pin, re-open the app, master password again, even-though it shows pin is enabled in the settings.

    Decided to install Bitwarden and compare, enabled fingerprint, and it worked. Disabled fingerprint, enabled pin, reopened Bitwarden, it asks for the pin. Then re-opened Enpass again, asks for master password.

    Why isn't pin or fingerprint work with Enpass on my phone?

    Umidigi F1
    Android 9

  9. 2 minutes ago, chribonn said:



    I can confirm that version 6 supports multiline fields. These may be set to sensitive. 

    I use these type of fields for 2FA backup codes.

    Omg, you're right, there it is. I went looking for it earlier but missed it, now I see it lol What version did this get included? I guess I missed a changelog somewhere.

  10. I downloaded the beta 6.0.0 (198) version to see if that would fix the connection issues I was having with the (149) version and Chrome. And while it did connect, there are new issues right off the bat.

    • I had 2 vaults before the upgrade, after updating now only have the primary. Setup the 2nd vault, now it says there's no data on that Google Drive. Lucky as hell I backed up my data, otherwise I dunno what'd I do.
    • Then I noticed the premium features: Dark theme, custom categories, templates, Windows Hello are now premium? Why make these free features then put them behind a paywall after people have started using them?
    • Related to above. Custom categories were free, and now it's a premium feature. I didn't expect credentials I had saved when it was free to be completely removed from my vault now that it's a premium feature; both Google Drive and backup file I saved didn't restore an entire category I had with important credentials. Luckily my phone didn't sync and I managed to save a backup file before losing even more data.
    • And most recently, noticed issues when cloud syncing or saving backup files. Trying to sync with Google Drive and Dropbox, it doesn't sync the correct number of items with cloud, and doesn't allow me to save a backup file to my computer. Ever since this latest update nothing by problems. I've tried starting from scratch, rebooting, deleting cloud folders, you name it, it doesn't sync anymore for me.

    I know it's a beta, but damn. I was annoyed earlier with some things not working, but now I'm starting to get pissed off.

    • Like 2
  11. @Ronnie Munoz tried that, no luck.

    It's annoying because I've had connection issues before, but the code came up and back to normal. Now I don't get the code pop up, no matter I close, reboot, restart anything and everything.

    This program has become quite a pain recently, coming from a guy who absolutely loooooved it months ago, and recommended it everywhere and to everyone, which I can't do at this point.

  12. 17 hours ago, Anshu kumar said:

     Hey guys,

    Sorry for the inconvenience.

    I would like to share that Chrome web store does not allow two different channels (beta and production) for the same extension, so we have to publish beta as a separate extension. Please install the beta Enpass browser extension for Chrome browser from this link and let me know if the problem persists.


    I know that, I've been using the Beta for awhile now (probably the day it was released). It was working just fine until the latest Chrome version got updated, now it won't connect. I've tried uninstalling reinstalling etc still nothing. During the connection attempt, it loads the program, then error it couldn't connect. I'm not the only one this is happening to either.

  13. On 10/18/2018 at 2:10 PM, havenerd said:

    1. In Security settings I have Ask Master Password set to "At Least Once a Week", but I get prompted often several times a day, possible bug maybe?


    I noticed this yesterday for the first time. Every time I'd leave the app and go back it requests master password; I disabled locking the app upon leaving, have pin enabled, and a longer lock timer, so this definitely shouldn't be happening.

  14. On 5/7/2018 at 1:17 AM, Anshu kumar said:

    Hi @chribonn,

    Thanks for writing in.

    The feature for adding multi-line text has already been implemented and will be available in the next major update. 


    Very happy to read this. Of the many features I wish to see with this software, sensitive notes (or multilinear fields) is a must imo, especially for 2fa codes. When can we expect to see this happen?

  15. Recently I noticed I'm having a harder time finding a specific account, and then realized it shows the date the entry was created instead of the username. I had to rename a bunch of entries to include the username, which I don't want to do for every website which has multiple credentials. I don't need to know when I created an entry at a glance, but I do need to find usernames at a glance, please change it back.


  16. On 8/3/2018 at 2:39 AM, Anshu kumar said:

    Hi guys,

    Thanks for reporting this issue.

    The reason behind getting the error code 113 is that the internet connection is not stable on your system. So please check your internet connection and also try re-connecting the cloud sync and let me know if it works.

    Hope this helps!

    The error happens when I wake my computer from sleep or hibernate, and Enpass has already tried syncing before my computer is fully connected to my VPN. Please add a way to delay the sync or perform a resync attempt after failed syncs.

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