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Enpass Discussion Forum


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Posts posted by Kashish

  1. Hey,

    The issue with Windows Hello functionality in Enpass is already tested, reproduced and fixed at our end. We'll be releasing an update with the fix very soon! Apologies for the inconvenience that's been caused, I understand it's taxing to enter Master password repeatedly.


    • Like 1
  2. Hey @Thorned Rose,

    We tried reproducing this issue at our end. Here's a little activity for you: When the Enpass browser extension stops running, please execute the command lsof -i:10391 in the terminal and share the results. Whenever the extension's communication with Enpass app breaks, please enable logs under Enpass Advanced settings and share them at support@enpass.io.


  3. @Mar,

    2 hours ago, Mar said:

    You can fix your problem soon for this (probably big) group of Macusers to change the 5 minutes to 20  or 30

    There might be a delay in delivering OTP as your email provider’s server grey-lists the email from Enpass and thus it takes more time to validate its authenticity. You could try using a different email ID for registration.

  4. Hey @Sully,

    Welcome to the Enpass forum!

    You can auto-fill login details for a website using Enpass browser extension without even having the need to copy-paste the passwords. If you wish to copy the passwords, open Enpass -> select the item -> click on Copy icon next to the password or right-click on the password field and click Copy. You can then paste the password on the website.

    If the above doesn't work, share the Enpass version with the download source(website or store) and the OS version you're using Enpass on.


  5. Hey guys,

    We've been receiving feedback on the latest Android update of Enpass. The users who had earlier purchased Enpass are unable to restore their purchase on the latest version. Please note that this is a temporary technical glitch due to which some users are presently affected.

    However, don't worry; the early purchase is safe. Our team is working meanwhile, and an update on the Play Store will be available soon. We regret the inconvenience.


    • Thanks 1
  6. Hey @Fabian1,

    We understand your concern regarding the security audit and appreciate your keenness towards Enpass.
    Over the last few months, we have been involved in charting out plans for the transition into a new business model. The security audit was postponed as the new subscription model required distinct app functionality, and a security audit earlier would stand useless for the new app. 
    Once the new app version is released, we'll zero-in on the pending security audit.


  7. Hey @Kathy,

    Welcome to the forum!

    You can restore the .enpassbackup file on Enpass v6 onwards. To do so, install Enpass(if not already installed) from website or respective app store and follow:

    • On a fresh installation of Enpass, select Restore backup file and choose the .enpassbackup OR
    • On an existing Enpass installation, create a new vault to restore the .enpassbackup file. 

    You'll need the master password of the file to restore the data.


  8. Hey @John Doe,

    Thanks for your interest in Enpass. 

    1. You can find keyboard shortcuts on the main Enpass window for item related operations by clicking ''More'' (vertical ellipsis) option on a selected item.
    2. Promotional offers are available only during a certain time; presently there are no offers/discount on app purchase.
    3. Enpass can be downloaded from Play store on Chromebook. You can use the app for free, however, there are premium features available as In-App purchases.


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