Touch-ID not an option for 6.3.3 and 2018 MacBook Pro with macOS 10.15.2

[Syd]

Lifetime Premium user.

any ideas on how to enable or is this a bug?

[Pratyush Sharma]

Hi @Syd,

We are sorry for the inconvenience caused to you.

Please follow these troubleshooting steps and let me know if the problem persists.

• Which Enpass version you are using Website or Store?
• Goto System Preferences --> Touch ID --> Check Touch ID is Enabled.
• Also let us know are you facing this issue when you are using your system is Clamshell mode?

Thanks for your co-operation.

[Syd]

 

4 hours ago, Pratyush Sharma said:

Goto System Preferences --> Touch ID --> Check Touch ID is Enabled.

I'm using version 6.3.3 (584)

It's working on 10.14.6 on the hardware - will check on 10.15.2 and report back

Edited January 27, 2020 by Syd

[Sergio]

I also have this issue, started suddenly today just after My MacBook Pro 2018 updated to 10.14.6.

Moreover if I try to enable PIN the following message is shown, in which you can clearly understand that the touch id was previously configured:

 

 

 

[Tahreem]

Hi @Sergio,

Could you please confirm from where did you install the Enpass app from; the store or the website? Please let us know so that we can check this further. If you have the store version, please try re-enabling the Touch-ID and let us know if it helps.