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Touch-ID not an option for 6.3.3 and 2018 MacBook Pro with macOS 10.15.2


Syd
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Hi @Syd,

We are sorry for the inconvenience caused to you.

Please follow these troubleshooting steps and let me know if the problem persists.

  • Which Enpass version you are using Website or Store?
  • Goto System Preferences --> Touch ID --> Check Touch ID is Enabled.
  • Also let us know are you facing this issue when you are using your system is Clamshell mode?

Thanks for your co-operation.

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4 hours ago, Pratyush Sharma said:

Goto System Preferences --> Touch ID --> Check Touch ID is Enabled.

I'm using version 6.3.3 (584)

It's working on 10.14.6 on the hardware - will check on 10.15.2 and report back

Edited by Syd
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  • 3 weeks later...

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