Rudi Posted September 11, 2020 Report Share Posted September 11, 2020 (edited) Dear Forum, I updated today to V6.5.0. and have a small graphics problem. In the program but also in the browser-extensions the last parts of a line/headline are always cut off on the right side or bottom in the menu, in the single entries or generated passwords. It seems, a pixel row is missing. The problem occurs in the traditional version as well as in the store version. I use Windows 2004 (latest update) and a 4k resolution. The error is independent of the text scaling size. I have included two screenshots. This error occurs only with ENPASS. Does anyone have an idea what could happen? Cheers RUDI Edited September 11, 2020 by Rudi Link to comment Share on other sites More sharing options...
Rudi Posted September 13, 2020 Author Report Share Posted September 13, 2020 No one else with this matters? Link to comment Share on other sites More sharing options...
Samuela Posted September 14, 2020 Report Share Posted September 14, 2020 Try this troubleshooting steps @Rudihttps://www.enpass.io/support/kb/troubleshooting/enpass-looks-too-small-or-big-on-my-display-how-can-i-fix-it/ Link to comment Share on other sites More sharing options...
Rudi Posted September 14, 2020 Author Report Share Posted September 14, 2020 (edited) Thanks, but this does not help. I try this before posting my problem. As I wrote, it is independent of the text scaling size. I also tried different versions of my Radeon RX 570 drivers. Maybe Enpass has trouble with Windows 2004, with pervious versions of windows I never had any problems with Enpass. @Support-Team: any idea or are other users known with this problem? Edited September 14, 2020 by Rudi Link to comment Share on other sites More sharing options...
Pratyush Sharma Posted September 15, 2020 Report Share Posted September 15, 2020 Hi @Rudi, We will check it on the latest Windows update, and share the results. However, what is the screen resolution on your Windows system? Link to comment Share on other sites More sharing options...
Rudi Posted September 15, 2020 Author Report Share Posted September 15, 2020 (edited) I use 4k resolution, 3840x2160, text scaling 200 % The error is independent of the text scaling size. The error also exists with lower resolutions Edited September 15, 2020 by Rudi Link to comment Share on other sites More sharing options...
Pratyush Sharma Posted September 17, 2020 Report Share Posted September 17, 2020 Hi @Rudi, We have taken note of this and our team is now analyzing into the issue. Link to comment Share on other sites More sharing options...
Rudi Posted September 17, 2020 Author Report Share Posted September 17, 2020 Great, many thanks for the feedback. Does this mean you were able to reproduce this error with Windows 2004 and are now looking into it? Link to comment Share on other sites More sharing options...
Rudi Posted September 17, 2020 Author Report Share Posted September 17, 2020 (edited) Accidentally posted the same message multiple times Edited September 17, 2020 by Rudi Link to comment Share on other sites More sharing options...
Rudi Posted September 17, 2020 Author Report Share Posted September 17, 2020 (edited) Accidentally posted the same message multiple times Edited September 17, 2020 by Rudi Link to comment Share on other sites More sharing options...
Pratyush Sharma Posted September 18, 2020 Report Share Posted September 18, 2020 Hi @Rudi, Thanks for writing back in. We are able to reproduce this issue at our end, and our team is working on it. Hopefully, the fix will be available in future updates. Till then, we will request you to please co-operate with us. Thanks! Link to comment Share on other sites More sharing options...
Rudi Posted October 12, 2020 Author Report Share Posted October 12, 2020 @Pratyush Sharma Any news to this matter? Link to comment Share on other sites More sharing options...
Samuela Posted October 13, 2020 Report Share Posted October 13, 2020 Th recent update fix my problem. Link to comment Share on other sites More sharing options...
Rudi Posted October 13, 2020 Author Report Share Posted October 13, 2020 @Samuela with all due respect: you surely had a different graphics problem than I described? Did you? V 6.5.2 (724) does not resolve the problem to me (Win Pro 64 bit 2004, latest updates, 4k resolution) @Pratyush Sharma so once again: any news in this matter, especially as you are able to reproduce this issue at your end 1 Link to comment Share on other sites More sharing options...
Pratyush Sharma Posted October 14, 2020 Report Share Posted October 14, 2020 Hi @Rudi, Sorry for the trouble you are going through. Our team is working on this issue. Hopefully, a fix will be available in the next update. Until then, please co-operate. Link to comment Share on other sites More sharing options...
Pratyush Sharma Posted October 15, 2020 Report Share Posted October 15, 2020 Hi @Rudi, We need a little more input from you, so please let us know the following details. Are you facing this issue after the latest update? If no, then please let us know from which version you are facing this issue. Are you using a custom font? Are you using multiple monitors? Thanks for your co-operation. Link to comment Share on other sites More sharing options...
Rudi Posted October 15, 2020 Author Report Share Posted October 15, 2020 @Pratyush Sharma 1) I guess the issue starts with uptade to Win Pro 64 Bit 2004 2) Yes 3) No, only 1 with 4k-resolution Link to comment Share on other sites More sharing options...
Pratyush Sharma Posted October 16, 2020 Report Share Posted October 16, 2020 Hi @Rudi, Thanks for sharing the details. Please let us know which custom font are you using so we can further investigate. Also, have you tried using system default fonts? Link to comment Share on other sites More sharing options...
Rudi Posted October 16, 2020 Author Report Share Posted October 16, 2020 8 hours ago, Pratyush Sharma said: Hi @Rudi, Thanks for sharing the details. Please let us know which custom font are you using so we can further investigate. Also, have you tried using system default fonts? @Pratyush Sharma sorry, my fault, I use windows 10 default font, I changed only scale to 200 %. Another scale e.g. 150 % or 100 % has no effect on this problem Link to comment Share on other sites More sharing options...
Garima Singh Posted October 20, 2020 Report Share Posted October 20, 2020 Hey @Rudi Extremely sorry for the trouble. The issue has been noted and our team is working on it to resolve the issue. Please bear with us for the time-being. Thanks for the co-operation. Link to comment Share on other sites More sharing options...
Rudi Posted October 20, 2020 Author Report Share Posted October 20, 2020 @Garima Singh If there is anything I can support, please do not hesitate to contact me. Enpass is a great tool that I wouldn't want to miss Link to comment Share on other sites More sharing options...
Rudi Posted February 8, 2021 Author Report Share Posted February 8, 2021 On 10/20/2020 at 6:52 PM, Rudi said: @Garima Singh If there is anything I can support, please do not hesitate to contact me. Enpass is a great tool that I wouldn't want to miss @@Garima Singh Any news to this matter? Link to comment Share on other sites More sharing options...
Pratyush Sharma Posted February 9, 2021 Report Share Posted February 9, 2021 Hi @Rudi, Thanks for writing back. Our team is working on this issue. We'll keep you update once we hear from them. Thanks! Link to comment Share on other sites More sharing options...
Guest Posted May 17, 2021 Report Share Posted May 17, 2021 I am also seeing this issue. I only just saw it happen in the last few days, before that it was not present. In my case much more is missing than in Rudi's case, I have about 1/2 the character width missing and the bottom is cut on many lines of text, making it hard to use the program. Link to comment Share on other sites More sharing options...
Pratyush Sharma Posted May 18, 2021 Report Share Posted May 18, 2021 Hi @xyzzy, Sorry for the inconvenience caused to you. Please let us know the following details so we can help you better: On which device (along with OS version) are you using Enpass? Which Enpass version are you using? Are you facing this issue after the latest update? If no, then please let us know from which version you are facing this issue. Are you using multiple monitors? Can you please try after restart? Thanks! Link to comment Share on other sites More sharing options...
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