Tranel 1 Posted November 10, 2020 Report Share Posted November 10, 2020 If have enabled Touch ID on my MacBook Pro (2016) with macOS 11.00.01. If I restart my Macbook I can enable Enpass with Touch ID. That's good but everytime it is locked I have to use the Master-PW. That is not ok. Anybody knows a solution? Link to post Share on other sites
Pratyush Sharma 98 Posted November 12, 2020 Report Share Posted November 12, 2020 Hi @Tranel, We are sorry for the inconvenience caused to you. We have taken note of this, and our team is now analyzing into the issue. Meanwhile, please let us know which Enpass version are you using so we can further investigate. Link to post Share on other sites
Tranel 1 Posted November 13, 2020 Author Report Share Posted November 13, 2020 Thanks for your response. I am using the latest version from the Apple App Store: 6.5.2 (726). MacOS is the 11.0.1 (20B28). Link to post Share on other sites
Garima Singh 91 Posted November 17, 2020 Report Share Posted November 17, 2020 Hey @Tranel Thanks for writing back. I have checked and the same is working fine in our testing environment. Please share a video of the issue so that we can try to diagnose the issue again. Link to post Share on other sites
Tranel 1 Posted November 20, 2020 Author Report Share Posted November 20, 2020 Hi I cannot make a video but I have some pictures. After a restart of my Macbook Enpass opens up and I can unlock it with Touch ID. Every time I sent my Macbook to sleep and I open up it again, Enpass is asking for the master password. There is no option to use Touch ID. As you can see on the picture. Guido Link to post Share on other sites
Pratyush Sharma 98 Posted November 23, 2020 Report Share Posted November 23, 2020 Hi @Tranel, Thanks for sharing the details. We've been able to reproduce the issue on our system and now working towards a fix. Please co-operate with us! Link to post Share on other sites
Tranel 1 Posted November 23, 2020 Author Report Share Posted November 23, 2020 Thanks & for sure. 1 Link to post Share on other sites
OP38 0 Posted December 22, 2020 Report Share Posted December 22, 2020 I have the same issue on Big Sur using the latest MacOS Version of Enpass. Any fix yet? Link to post Share on other sites
wuedan 0 Posted January 2 Report Share Posted January 2 Is there an update on this? I am having the same issues on Big Sur 11.1 and it is pretty annoying. Link to post Share on other sites
Gaetano 0 Posted January 4 Report Share Posted January 4 I am also experiencing the same problem. The problem occurred immediately upon updating with Big Sur. With Catalina it worked well. Link to post Share on other sites
Pratyush Sharma 98 Posted January 5 Report Share Posted January 5 Hi @OP38 @wuedan @Gaetano, Sorry for the trouble you are going through. Our team is working on it. Hopefully, fix will be available in the future updates. Till then, we will request you to please co-operate with us. Thanks! Link to post Share on other sites
bluetron55 1 Posted January 7 Report Share Posted January 7 Dears, I face the same issue. Master-PW is requested if MacBook was on sleep or switch user. If I enable PIN instead of Touch ID it works as expected (always the PIN is requested). I use MBP 16 inch 2019, BigSur 11.1, Enpass 6.5.2 (726) 1 Link to post Share on other sites
ben1265 0 Posted January 11 Report Share Posted January 11 Same issue here. My master password is a long, complicated one, and now that I have upgraded the OS to Big Sur, I have to enter it 10 to 15 times a day. This is a real usability problem. Link to post Share on other sites
Garima Singh 91 Posted January 12 Report Share Posted January 12 Hey @ben1265 I apologize for the trouble you are facing. The Touch ID issue on macOS Big Sur has been fixed, and an update with the fix will be rolled out soon. I appreciate your patience and cooperation. Link to post Share on other sites
amarjitsingh 1 Posted January 23 Report Share Posted January 23 (edited) Software bugs or incorrect settings may cause this problem. Just like my iPhone Touch ID did not work before. Edited January 28 by amarjitsingh 1 Link to post Share on other sites
Tranel 1 Posted January 25 Author Report Share Posted January 25 On 1/12/2021 at 2:04 PM, Garima Singh said: Hey @ben1265 I apologize for the trouble you are facing. The Touch ID issue on macOS Big Sur has been fixed, and an update with the fix will be rolled out soon. I appreciate your patience and cooperation. Any news? Still waiting. Link to post Share on other sites
Garima Singh 91 Posted January 27 Report Share Posted January 27 Hey @Tranel We have released the beta version of Enpass v6.6.0 with the fixes. Please wait for the stable version to be released and then share your findings with us. We'd love to have your feedback. Thanks! Link to post Share on other sites
Scrabber 0 Posted February 6 Report Share Posted February 6 (edited) Thanks this is a very good help. When it is fixed Edited February 6 by Scrabber Link to post Share on other sites
Pratyush Sharma 98 Posted February 8 Report Share Posted February 8 Hi All, Thanks for the patience. Our team has fixed similar issues in the v6.6 of Enpass. Please update the app and let us know if the issue still persists. Link to post Share on other sites
ben1265 0 Posted February 8 Report Share Posted February 8 I was testing this fix and something very strange/scary just happened: I upgraded, reopened Enpass (it asked me for the password) and made sure everything looked OK. I then put the the laptop to sleep and woke it up after an hour or so. When I logged back in, I was able to reopen Enpass, but my vault appeared completely empty. NOTHING WAS THERE! Restarting the app fixed the issue, my entries show up again. But of course, that defeats the fix, as I had to enter the master password after restarting the app. Link to post Share on other sites
ben1265 0 Posted February 8 Report Share Posted February 8 I just reproduced the problem. There seems to be a serious bug there. If my Mac goes to sleep for an hour or more, when I try to access Enpass, I can unlock using my fingerprint, bu the vault appears completely empty. See attached screen shot. Quitting Enpass and restarting it fixes the issue. Link to post Share on other sites
roklipni 0 Posted February 15 Report Share Posted February 15 I have exactly the same issue. It shows as I have elements in my vault, yet they are not there. When I close and reopen, they reappear. Very annoying. Link to post Share on other sites
ben1265 0 Posted February 17 Report Share Posted February 17 On 2/8/2021 at 3:08 AM, Pratyush Sharma said: Hi All, Thanks for the patience. Our team has fixed similar issues in the v6.6 of Enpass. Please update the app and let us know if the issue still persists. Hello, Enpass team. Were you able to reproduce this "vault appears empty after a fingerprint unlock" problem? I have to deal with this several times a day (and a couple of crashes as well); it's super easy for me to reproduce if you need help with that. Thanks. Link to post Share on other sites
mmaurice 0 Posted February 17 Report Share Posted February 17 Hi team, I am having the same issue for a while now, any idea when it will be fixed? Thanks Link to post Share on other sites
Pratyush Sharma 98 Posted February 18 Report Share Posted February 18 Hi @ben1265 @roklipni @mmaurice, Thanks for reporting this issue. We've been able to reproduce the issue on our system and now our team is working on it towards a fix. 1 Link to post Share on other sites
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now