Tranel 1 Report post Posted November 10, 2020 If have enabled Touch ID on my MacBook Pro (2016) with macOS 11.00.01. If I restart my Macbook I can enable Enpass with Touch ID. That's good but everytime it is locked I have to use the Master-PW. That is not ok. Anybody knows a solution? Quote Share this post Link to post Share on other sites
Pratyush Sharma 83 Report post Posted November 12, 2020 Hi @Tranel, We are sorry for the inconvenience caused to you. We have taken note of this, and our team is now analyzing into the issue. Meanwhile, please let us know which Enpass version are you using so we can further investigate. Quote Share this post Link to post Share on other sites
Tranel 1 Report post Posted November 13, 2020 Thanks for your response. I am using the latest version from the Apple App Store: 6.5.2 (726). MacOS is the 11.0.1 (20B28). Quote Share this post Link to post Share on other sites
Garima Singh 80 Report post Posted November 17, 2020 Hey @Tranel Thanks for writing back. I have checked and the same is working fine in our testing environment. Please share a video of the issue so that we can try to diagnose the issue again. Quote Share this post Link to post Share on other sites
Tranel 1 Report post Posted November 20, 2020 Hi I cannot make a video but I have some pictures. After a restart of my Macbook Enpass opens up and I can unlock it with Touch ID. Every time I sent my Macbook to sleep and I open up it again, Enpass is asking for the master password. There is no option to use Touch ID. As you can see on the picture. Guido Quote Share this post Link to post Share on other sites
Pratyush Sharma 83 Report post Posted November 23, 2020 Hi @Tranel, Thanks for sharing the details. We've been able to reproduce the issue on our system and now working towards a fix. Please co-operate with us! Quote Share this post Link to post Share on other sites
Tranel 1 Report post Posted November 23, 2020 Thanks & for sure. 1 Quote Share this post Link to post Share on other sites
OP38 0 Report post Posted December 22, 2020 I have the same issue on Big Sur using the latest MacOS Version of Enpass. Any fix yet? Quote Share this post Link to post Share on other sites
wuedan 0 Report post Posted January 2 Is there an update on this? I am having the same issues on Big Sur 11.1 and it is pretty annoying. Quote Share this post Link to post Share on other sites
Gaetano 0 Report post Posted January 4 I am also experiencing the same problem. The problem occurred immediately upon updating with Big Sur. With Catalina it worked well. Quote Share this post Link to post Share on other sites
Pratyush Sharma 83 Report post Posted January 5 Hi @OP38 @wuedan @Gaetano, Sorry for the trouble you are going through. Our team is working on it. Hopefully, fix will be available in the future updates. Till then, we will request you to please co-operate with us. Thanks! Quote Share this post Link to post Share on other sites
bluetron55 1 Report post Posted January 7 Dears, I face the same issue. Master-PW is requested if MacBook was on sleep or switch user. If I enable PIN instead of Touch ID it works as expected (always the PIN is requested). I use MBP 16 inch 2019, BigSur 11.1, Enpass 6.5.2 (726) 1 Quote Share this post Link to post Share on other sites
ben1265 0 Report post Posted January 11 Same issue here. My master password is a long, complicated one, and now that I have upgraded the OS to Big Sur, I have to enter it 10 to 15 times a day. This is a real usability problem. Quote Share this post Link to post Share on other sites
Garima Singh 80 Report post Posted January 12 Hey @ben1265 I apologize for the trouble you are facing. The Touch ID issue on macOS Big Sur has been fixed, and an update with the fix will be rolled out soon. I appreciate your patience and cooperation. Quote Share this post Link to post Share on other sites
amarjitsingh 0 Report post Posted yesterday at 08:57 AM Software bugs or incorrect settings may cause this problem. Just like my iPhone Touch ID did not work before. Quote Share this post Link to post Share on other sites
