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Tranel

Touch ID not working properly

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If have enabled Touch ID on my MacBook Pro (2016) with macOS 11.00.01. If I restart my Macbook I can enable Enpass with Touch ID. That's good but everytime it is locked I have to use the Master-PW.  That is not ok. Anybody knows a solution?

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Hi @Tranel,

We are sorry for the inconvenience caused to you.

We have taken note of this, and our team is now analyzing into the issue. Meanwhile, please let us know which Enpass version are you using so we can further investigate.

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Hey @Tranel

Thanks for writing back. I have checked and the same is working fine in our testing environment. Please share a video of the issue so that we can try to diagnose the issue again.

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Hi

I cannot make a video but I have some pictures. After a restart of my Macbook Enpass opens up and I can unlock it with Touch ID. Every time I sent my Macbook to sleep and I open up it again, Enpass is asking for the master password. There is no option to use Touch ID. As you can see on the picture.

Guido

 

in use.jpeg

Settings.png

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