Touch ID not working properly

[Tranel 1]

If have enabled Touch ID on my MacBook Pro (2016) with macOS 11.00.01. If I restart my Macbook I can enable Enpass with Touch ID. That's good but everytime it is locked I have to use the Master-PW.  That is not ok. Anybody knows a solution?

[Pratyush Sharma 83]

Hi @Tranel,

We are sorry for the inconvenience caused to you.

We have taken note of this, and our team is now analyzing into the issue. Meanwhile, please let us know which Enpass version are you using so we can further investigate.

[Tranel 1]

Thanks for your response. I am using the latest version from the Apple App Store: 6.5.2 (726). MacOS is the 11.0.1 (20B28).

[Garima Singh 81]

Hey @Tranel

Thanks for writing back. I have checked and the same is working fine in our testing environment. Please share a video of the issue so that we can try to diagnose the issue again.

[Tranel 1]

Hi

I cannot make a video but I have some pictures. After a restart of my Macbook Enpass opens up and I can unlock it with Touch ID. Every time I sent my Macbook to sleep and I open up it again, Enpass is asking for the master password. There is no option to use Touch ID. As you can see on the picture.

Guido

 

[Pratyush Sharma 83]

Hi @Tranel,

Thanks for sharing the details.

We've been able to reproduce the issue on our system and now working towards a fix. Please co-operate with us!

[Tranel 1]

Thanks & for sure.

[OP38 0]

I have the same issue on Big Sur using the latest MacOS Version of Enpass.

Any fix yet?

[wuedan 0]

Is there an update on this?

I am having the same issues on Big Sur 11.1 and it is pretty annoying.

[Gaetano 0]

I am also experiencing the same problem. The problem occurred immediately upon updating with Big Sur. With Catalina it worked well.

[Pratyush Sharma 83]

Hi @OP38 @wuedan @Gaetano,

Sorry for the trouble you are going through.

Our team is working on it. Hopefully, fix will be available in the future updates. Till then, we will request you to please co-operate with us.

Thanks!

[bluetron55 1]

Dears, I face the same issue. Master-PW is requested if MacBook was on sleep or switch user.

If I enable PIN instead of Touch ID it works as expected (always the PIN is requested).

I use MBP 16 inch 2019, BigSur 11.1, Enpass 6.5.2 (726) 

[ben1265 0]

Same issue here. My master password is a long, complicated one, and now that I have upgraded the OS to Big Sur, I have to enter it 10 to 15 times a day. This is a real usability problem.

[Garima Singh 81]

Hey @ben1265

I apologize for the trouble you are facing. The Touch ID issue on macOS Big Sur has been fixed, and an update with the fix will be rolled out soon. 

I appreciate your patience and cooperation. 

[amarjitsingh 1]

Software bugs or incorrect settings may cause this problem. Just like my iPhone Touch ID did not work before.

Edited 5 hours ago by amarjitsingh

[Tranel 1]

On 1/12/2021 at 2:04 PM, Garima Singh said:

Hey @ben1265

I apologize for the trouble you are facing. The Touch ID issue on macOS Big Sur has been fixed, and an update with the fix will be rolled out soon. 

I appreciate your patience and cooperation. 

Any news? Still waiting.

[Garima Singh 81]

Hey @Tranel

We have released the beta version of Enpass v6.6.0 with the fixes. Please wait for the stable version to be released and then share your findings with us. We'd love to have your feedback. Thanks!