Can't login after update

[sanpii]

Hi,

I updated Enpass yesterday and I can't get login anymore. The prompt wants to use Windows Hello to authenticate me but it doesn't do anything. Also I am not sure about the strange icon of the lock.

Picture of the prompt

 

Please help me to get access again.

 

[Mirko]

Same here ...

[Rudi]

Same here. When using automatic start at windows start, Windows Hello does not work.

If i start Enoass manually, Windows Hello works.

I am on Win 10 H2 20

[GGEM]

Confirmed!

No Hello-Login after wakeup from standby on my MS Surface (W10-20H2) .

[Rudi]

@Pratyush Sharma Please check this issue, or is since V6.6 Windows-Hello at startup a new premium feature :-)

[Jornic]

Hi

I've had the same issue twice. The culprit seems to be a automatic restart of windows, it was that happened last time.

I could get it started again by using this workaround:

1. Find Enpass in start menu.
2. In the start menu click App settings;
3. 
4. Under the app settings select the "Terminate" button.
5. Start Enpass again from Start menu.

 

Long workaround: reinstall----

Hope this helps.

[Mirko]

1 hour ago, Jornic said:

Hi

I've had the same issue twice. The culprit seems to be a automatic restart of windows, it was that happened last time.

I could get it started again by using this workaround:

1. Find Enpass in start menu.
2. In the start menu click App settings;
3. 
4. Under the app settings select the "Terminate" button.
5. Start Enpass again from Start menu.

 

Long workaround: reinstall----

Hope this helps.

That worked! You are my star! :-)

Thank you!

[Garima Singh]

Hey All,

Apologies for the trouble. The reported issue has been shared with the team so that they can thoroughly analyze the issue. It would be great you can share the exact Enpass version using on the windows device.

Thanks!

[Rudi]

@Garima Singh I am on 6.6.0 (770). Windows-Hello worked without problems in all previous versions

[sanpii]

@Garima Singh: Thank you for forwarding the issue! I use the version 6.60.770.0

[TomB]

@Garima Singh   Same here... When calling the Edge Extension, Enpass cannot be unlocked via Windows hello, PIN entry also not possible. It is noticeable that the Windows Hello window flashes briefly and disappears again immediately, but the camera remains active until Enpass is completely closed manually (no more icon in the system tray).   On the second attempt, the Hello login window then remains open and login is possible. If I close Enpass completely again, the whole game starts all over again... 
I use a Surface Book 3 with the latest operating system and the latest versions of the Enpass Manager (6.6.0 770)and the extension from the Store. 
I believe this behaviour has been occurring since 6.6....  so far the whole thing has worked wonderfully... hope you can help....

Edited February 12, 2021 by TomB
app version added

[GGEM]

22 hours ago, Garima Singh said:

It would be great you can share the exact Enpass version using on the windows device.

Yes I Can 

App-Version: 6.6.0 (770)

[Garima Singh]

Hey All,

Thanks for sharing the required info to diagnose the issue. We have found the problem and are now planning a fix for it. Stay tuned for the future updates of Enpass.

[Arthur Rump]

I was just replying to another thread where people reported the same issue, but then found this thread which seems to be more appropriate. I hope the following contains some useful pointers for troubleshooting. For reference, I'm running Enpass version 6.6.0 (770) on Windows 10 1909 (OS Build 18363.1379).

I have the same issue as reported here. After the recent update, I need to restart Enpass after booting my machine in order for Windows Hello to work. Just like Volkx showed, Enpass would show the 'Unlock with Windows Hello' screen, but the Windows Hello system dialog (see below) doesn't show. I've noticed before that Enpass usually opens a small window with a loading indicator right before the system dialog pops up, but that window doesn't show either.

I think there is a problem with Enpass trying to start the Windows Hello process right on starting (by which I mean the automatic open on system startup, not me opening the app manually): while the Windows Hello dialog doesn't show up, the infrared lights of my Windows Hello enabled camera do start lighting up as if trying to identify me. Only when restarting Enpass and successfully logging in using Windows Hello do these lights turn off again.

My guess is that Enpass starts the Windows Hello process, but somehow prevents the system dialog from opening. Until Enpass is restarted the Hello authentication process is blocked by this previous attempt, so Enpass fails when trying to initiate the Hello process again. Because the dialog is not shown, there is no way to cancel Windows Hello except for restarting Enpass.

What I mean with the Windows Hello system dialog:

[dan45]

Hello,

same problem here. fix it please.

[Garima Singh]

Hi all,

Thanks for sharing these useful inputs with the description. Our team is working to fix this issue.