Streiger Posted May 23, 2022 Report Posted May 23, 2022 Dear Enpass-Team, Last week I switched to Windows 11 which is fully updated with the latest patches. Now I have the following issue: I was able to install and start the Enpass Manager. I synched it with my password-container in Google Drive and the passwords were synched, no issue there. But now, after the first synch, every time I start the Enpass Manager, when the green GoogleDrive symbol appears in the upper left in it and it starts synching, the Enpass Manager just closes down. No error message, no log created, nothing. It just stops. This happens every single time. I started reinstalling it from the store and from your website, I tried the Enpass Manager Beta, but nothing worked. Do you have any info or hint on that? Thank you very much! 1
Manish Chokwal Posted May 23, 2022 Report Posted May 23, 2022 Hi @Streiger, Welcome to the Enpass Community Forums. I appreciate your efforts in reporting the presence of the Enpass app crash issue while syncing to Google Drive. I would like to share that recently we have rolled out a new version 6.8.1 for Windows stores and websites. Please confirm if are using the same. Also, it would be so helpful if you can share a small video of the issue. In case you are using a website version, please share the logs.
Streiger Posted May 23, 2022 Author Report Posted May 23, 2022 Hi @Manish Chokwal, I sent the requested files to support except the log files because there aren't any created by the Enpass Manager. If we get a solution for this problem I will post it here. 1
jvo63 Posted May 25, 2022 Report Posted May 25, 2022 On 5/23/2022 at 12:50 PM, Manish Chokwal said: Hey guys, same issue here with Enpass 6.8.1.0 / Win11 / Google Drive Sync Just came across the following message in the Windows event protocol (personal data removed). Maybe the erroneous module and the exception code might be helpful. Protokollname: Application Quelle: Application Error Datum: 25.05.2022 11:59:18 Ereignis-ID: 1000 Aufgabenkategorie:(100) Ebene: Fehler Schlüsselwörter:Klassisch Beschreibung: Name der fehlerhaften Anwendung: Enpass.exe, Version: 6.8.1.0, Zeitstempel: 0x627ded3d Name des fehlerhaften Moduls: ucrtbase.dll, Version: 10.0.22000.1, Zeitstempel: 0xcb34958a Ausnahmecode: 0xc0000409 Fehleroffset: 0x0009b5a2 ID des fehlerhaften Prozesses: 0xe3d0 Startzeit der fehlerhaften Anwendung: 0x01d8701e0914506c Pfad der fehlerhaften Anwendung: C:\Program Files\...\EnpassBridge\Enpass.exe Pfad des fehlerhaften Moduls: C:\WINDOWS\System32\ucrtbase.dll Vollständiger Name des fehlerhaften Pakets: SinewSoftwareSystems.EnpassPasswordManager_6.81.1060.0_x86__fwdy0m65qb6h2 Best, Jürgen 1
Manish Chokwal Posted May 26, 2022 Report Posted May 26, 2022 Hi @jvo63, Welcome to the Enpass Community Forums. Thank you for sharing the logs, I have shared it all with the concerned team to look into it. In the meantime, your patience is highly appreciated here. SI-2761
breaky Posted May 30, 2022 Report Posted May 30, 2022 Hey guys, same issue here with Enpass 6.8.1.0 / Win11 / Google Drive Sync on my Notebook. On the other hand, it works fine on another Notebook and my Desktop System with W11/Googledrive.... 1
Migüelito Posted May 30, 2022 Report Posted May 30, 2022 Same issue. Windows 10 Home build 19044.1706. Enpass 6.8.1.1063. Syncing with Google Drive. 1
Manish Chokwal Posted June 2, 2022 Report Posted June 2, 2022 Hi @breaky & @Migüelito, Thank you for sharing your feedback. I have forwarded it to the concerned team for further investigation. In the meantime, your patience is highly appreciated here.
eddi Posted June 5, 2022 Report Posted June 5, 2022 After about 2years with Enpass, it crashes after login. Trying to connect to google drive causes the crash. Windows 10, chrome or edge. Reinstalled everything incl. enpass. I manually disconnected from google drive. nothing helps. 1
richadam Posted June 16, 2022 Report Posted June 16, 2022 On 5/23/2022 at 1:06 PM, Streiger said: Dear Enpass-Team, Last week I switched to Windows 11 which is fully updated with the latest patches. Now I have the following issue: I was able to install and start the Enpass Manager. I synched it with my password-container in Google Drive and the passwords were synched, no issue there. But now, after the first synch, every time I start the Enpass Manager, when the green GoogleDrive symbol appears in the upper left in it and it starts synching, the Enpass Manager just closes down. No error message, no log created, nothing. It just stops. This happens every single time. I started reinstalling it from the store and from your website, I tried the Enpass Manager Beta, but nothing worked. Do you have any info or hint on that? Thank you very much! I don't know much about and I am also not an expert in it, but I think your Windows 11 doesn't update successfully which is why you are having this issue with Enpass or there is some drive's or program's are missing. Because I also had a similar issue and when I checked I got this issue from the windows 11 side. 1
Error404 Posted June 18, 2022 Report Posted June 18, 2022 It has been weeks now and finally i reached the point where i had to create an account in this forum too. For me it is similar to the issue mentioned by @Streiger, the only difference is that i already used Win11 several months now. I can not tell you what happend, but the problem is exactly like mentioned: Quote ...every time I start the Enpass Manager, when the green GoogleDrive symbol appears in the upper left in it and it starts synching, the Enpass Manager just closes down. No error message, no log created, nothing. It just stops. This happens every single time. I started reinstalling it from the store and from your website, I tried the Enpass Manager Beta, but nothing worked. When i disconnect my internet connection and the sync via Google Drive can not be performed, the app can be used. As long as i have a stablke internet connection the app just crashes at startup as soon as the sync symbol in the upper left corner starts turning. No issues with the Android App, everything works fine. Only on Win11 with GDrive sync active the App can not be used since weeks now. I can not use the tool as long as i am connected to the internet. Currently, to get my login data, i hav to turn my internet off in order to start Enpass and copy the login credentials and afterwards turn the internet on again to paste the data. Right now i have reached a point where my patience for a new release with a fix is nearly at the end. I have to also negate the post of @richadam as the issue can be solved by either turning internet off or simply not connect GDrive for sync. This can not be related to the PC or missing drivers... Please @Manish Chokwal, could you give an update on that topic?
Manish Chokwal Posted June 21, 2022 Report Posted June 21, 2022 Hi @Streiger, @breaky, @Migüelito & @Error404, Thank you for being patient with us. Our team has tested it on Windows 10 & 11 with the store/website versions and found it working as expected. Make sure your Windows is up to date. If you are using a store version please try our website version. You can download it from here. Also, enable the logs from the Enpass Advanced setting. In case it still crashes, please share the logs. SI-2761
Error404 Posted June 21, 2022 Report Posted June 21, 2022 (edited) Unistalled Enpass Downloaded and installed the version from your website Installation completed, Enpass could be started, Logs activated Tried to enable the GDrive snyc, after the authorization was done, Enpass crashed Turned off Internet connection in order to allow Enpass to start again - no logs created As soon as i tunred on the internet connection again and manually triggered the sync from GDrive, Enpass crashed again Crashes only occur with activated internet connection and GDrive sync. When i remove GDrive snyc, or turn internet connection off - Enpass does not crash anymore. Used Windows: Win 11 Pro Version 21H2 Build 22000.675 Edited June 21, 2022 by Error404
Manish Chokwal Posted June 22, 2022 Report Posted June 22, 2022 Hi @Error404, Thank you for sharing your valuable feedback. I have shared it with the concerned team to investigate further. In the meantime, your patience is highly appreciated here.
ewryghdbf Posted July 2, 2022 Report Posted July 2, 2022 same problem, why don't you just admit that you have imposed sanctions against users from Russia 1
breaky Posted July 4, 2022 Report Posted July 4, 2022 (edited) still the same issue after re-installing the Web Version... seems like you sold enough lifetime versions.hm? Edited July 4, 2022 by breaky 1
Migüelito Posted July 6, 2022 Report Posted July 6, 2022 On 6/2/2022 at 1:19 PM, Manish Chokwal said: Hi @breaky & @Migüelito, Thank you for sharing your feedback. I have forwarded it to the concerned team for further investigation. In the meantime, your patience is highly appreciated here. It works perfectly now. 1 1
Asamir Posted July 11, 2022 Report Posted July 11, 2022 Still the same issue, can't sync with google drive at all. Crush without any messages or errors. 1
Error404 Posted July 15, 2022 Report Posted July 15, 2022 Any new Feedback @Manish Chokwal As you can see there are several people affected by this issue. I also purchased the lifetime version, i am not from Russia (and i really don't think this is intended to just mock some russians @ewryghdbf^^) You have alle necessary details you need - it just happens with with GDrive sync active on PC version, also with your Web Version. GDrive sync works fine on Android. Since several weeks it is not possible to even starrt Enpass on PC because of the instant crashes and i have to manually enter the login data i open on my Android Phone. If there will be no solution withing the next 2-3 weeks, you lost one more customer with me. The issue was reported nearly 2 months ago and it seems like there is not even the attempt for a Bugfix. i am starting to get really annoyed right now. 1 1
Der_Chris_k Posted August 1, 2022 Report Posted August 1, 2022 Guten Tag zusammen! Ich bin ebenfalls Nutzer der Lifetime-Version und habe das beschriebene Problem mit einem neuen Windows 10 Laptop mit i7 core und iris xe. Im Moment muss man vor dem Öffnen von Enpass die Verbindung zum Internet aufheben, damit keine Synchronisierung stattfinden kann. Andernfalls stürzt Enpass nach wenigen Sekunden ab.Dabei ist es egal, wie groß der Tresor der mit Google Drive synchronisiert wird, ist. Auf älteren Windows PCs besteht dieses Phänomen nicht. Eventuell liegt es an den neuesten Sicherheitspatches von Windows, oder den neuen Hardware-Treibern?
breaky Posted August 2, 2022 Report Posted August 2, 2022 @Der_Chris_k bei mir ist es auch nur bei einem neueren Notebook mit i5 und iris xe. Ich glaube aber nicht, dass es daran liegt. Auf anderen neuen Geräten mit iris xe funktioniert es auch... deinstallieren und neuinstallieren von enpass oder google drive hilft nicht. OS und Treiber sind aktuell. Antivierensoftware (bitdefender Endpoint) ist auf allen Geräten bei mir identisch, daran wirds auch nicht liegen. 1
breaky Posted August 2, 2022 Report Posted August 2, 2022 Name der fehlerhaften Anwendung: Enpass.exe, Version: 6.8.1.0, Zeitstempel: 0x627fc1a5 Name des fehlerhaften Moduls: ucrtbase.dll, Version: 10.0.22000.1, Zeitstempel: 0xcb34958a Ausnahmecode: 0xc0000409 Fehleroffset: 0x0009b5a2 ID des fehlerhaften Prozesses: 0x2da8 Startzeit der fehlerhaften Anwendung: 0x01d8a63e724012f3 Pfad der fehlerhaften Anwendung: C:\Program Files (x86)\Enpass\Enpass.exe Pfad des fehlerhaften Moduls: C:\WINDOWS\System32\ucrtbase.dll Berichtskennung: 2abf2183-fedb-4a31-9c00-2fcb3f47d5c7 Vollständiger Name des fehlerhaften Pakets: Anwendungs-ID, die relativ zum fehlerhaften Paket ist: 1
breaky Posted August 2, 2022 Report Posted August 2, 2022 Fehlerbucket 1599251360710877389, Typ 5 Ereignisname: BEX Antwort: Nicht verfügbar CAB-Datei-ID: 0 Problemsignatur: P1: Enpass.exe P2: 6.8.1.0 P3: 627fc1a5 P4: ucrtbase.dll P5: 10.0.22000.1 P6: cb34958a P7: 0009b5a2 P8: c0000409 P9: 00000005 P10: Angefügte Dateien: \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.10e33c62-fe7a-4186-a602-50a79daef1b4.tmp.dmp \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.3133e3ca-e81e-43b8-ba35-d3ec7d91d1bd.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.ca45b8f3-d449-4f11-8bea-d0ebcae14461.tmp.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.2873fbad-3657-4710-a208-3c560cc210a2.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.a136b3be-48cd-4f2b-9ea0-8a8b77a1ba9e.tmp.txt Diese Dateien befinden sich möglicherweise hier: \\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_Enpass.exe_dcbebae9c81911f3cb1a831fd91c713efa9eba_175076e2_f7b5f57f-c088-405d-9c5b-c6b2efa4923d Analysesymbol: Es wird erneut nach einer Lösung gesucht: 0 Berichts-ID: 2abf2183-fedb-4a31-9c00-2fcb3f47d5c7 Berichtstatus: 268435456 Bucket mit Hash: b327e6bd8d1f568f9631aea3adbb60cd 1
Laceee Posted September 7, 2022 Report Posted September 7, 2022 (edited) Hello, I'm from Hungary, I bought an Asus laptop yesterday (Asus Vivobook Pro 14 M3401qc, AMD Ryzen 5600H, Nvidia RTX 3050), and the same issue happens with Windows 11, and GDrive sync (I have only one vault). Everything is up-to-date on my system. If I can help somehow with finding the root cause, please let me know. (FYI: no problems on my older machines! For example I have an Intel NUC8i5BEH system with Windows 11, and everything works fine when syncing with GDrive (same single vault scenario).) Br, Laceee Edited September 7, 2022 by Laceee 1
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