pipp Posted March 3 Report Share Posted March 3 (edited) I have had exactly the same problem for months. It is very unsatisfactory and the speed at which this problem is being addressed is also unsatisfactory from my point of view. I have recommend Enpass to my entire circle of acquaintances and now the first questions are comi why Enpass it is not working. I ask for this error to be corrected as quickly as possible. Otherwise I will be forced to change the password manager after many years of use. iPhone 13 mini iOS 16.3.1 Enpass 6.8.6 Edited March 3 by pipp Link to comment Share on other sites More sharing options...
Chris- Posted March 21 Report Share Posted March 21 Just got a new iPad and right away got the same issue there, similar to my iPhone. At least someone from support team messaged me in private to ask about software and OS version. But that was months ago when the problem started with my iPhone and nothing new since then. It‘s really disappointing. Such a big issue should have been fixed within days, not months. Link to comment Share on other sites More sharing options...
ketmonkey Posted March 24 Report Share Posted March 24 Hi, any news on this? I am getting "cannot communicate with the app" error message too. Link to comment Share on other sites More sharing options...
dimidrol Posted March 24 Author Report Share Posted March 24 Well I went away from Enpass because of this issue, and migrated to open source alternatives by KeepassXC and Strongbox. it is ridiculous how long it takes without any progress 1 Link to comment Share on other sites More sharing options...
Gaugo Posted March 24 Report Share Posted March 24 Hi, I have the same issue…any idea when the fix will be out? Link to comment Share on other sites More sharing options...
Gaugo Posted April 10 Report Share Posted April 10 Hello, is there anything new regarding this annoying error? Link to comment Share on other sites More sharing options...
PendergastMuc Posted April 11 Report Share Posted April 11 I have the same issue. It’s very annoying that no fix was released in months…. If nothing happens asap I need to consider a change to 1Password 1 Link to comment Share on other sites More sharing options...
Gaugo Posted April 14 Report Share Posted April 14 Maybe we need to rate the app in the app store with 1 star....perhaps they will react then? I just did it...if there are a lot of 1 star ratings it could help to waken them up Link to comment Share on other sites More sharing options...
Mohit Thapa Posted April 14 Report Share Posted April 14 Greetings everyone, We regret to inform you that we were unable to replicate the issue that was reported in this forum. After analysing the provided logs, Enpass developers have determined that this error occurs infrequently, but has a significant impact on a few users' auto-fill functionality. The root cause of the issue is a signature mismatch between the app autofill and the main app, which is a low-level permission error that should not occur. It is important to note that Apple is the appropriate entity to report this issue and handle it accordingly. Currently, the only known workaround to resolve the issue is to reinstall the app and restart the process. Once again, Enpass would like to thank you for all your support and patience over the above concern. Link to comment Share on other sites More sharing options...
Chris- Posted May 3 Report Share Posted May 3 So basically what you‘re saying is that the customer (end-user) should take care about the problems and communication between Enpass developing and Apple iOS system? Customers ain’t part of the developing team either alpha testers. We expect a working product. Instead of identifying the problem, I think most of the users (including me) are more interested in a fix ASAP. Again, it’s absolutely disappointing that the issue still exists after many months. 1 Link to comment Share on other sites More sharing options...
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