Autofill working in less than 40% of cases

[Jazzmozz]

On my Android phone I notice that the Enpass autofill function only works in less than 40% of the websites where I need to fill in my credentials. When I'm visiting a website and want to enter my credentials, I click on the box for email address/username or for password and only in a minority of cases the autofill button shows up on the top bar of my keyboard. In the majority of cases no autofill button is displayed, forcing me to enter the Enpass app and to do copy/paste actions for username/email address and password. When I started using Enpass some 4 years ago, it worked flawlessly but since about a year I experience this suboptimal behaviour. What is going on? 

I use Gboard as keyboard should that matter. Both Enpass and Gboard have been updated to the latest version. I'm on Android 14. Pixel 8 phone.

[Amandeep Kumar]

To help us investigate the issue, please provide the following details: 

• Enpass and OS version of your machine. 

• Enpass extension version. 

• If there is a specific URL where this issue is occurring. 

• Share a screen recording of the issue, as it will help us better understand the problem. 

Feel free to let me know if you have any specific details or questions you'd like to discuss. 

[Jazzmozz]

Enpass version 6.11.1.1022

Android version 14 (september 24 update)

No extension as this concerns Android.

I attached two situations in which behaviour is not as expected. The first one is that not Enpass but Google password manager is asking me for credentials of a website (Enpass is selected as default password manager though; see screenshot). The second one is where I want to log in and my Gboard pops up. Normally in the top row of the keyboard a blue Enpass button is displayed and clicking on it fills in the details found in Enpass. But in the majority of cases, no button is shown at all (see screenshot as an example of a website where it doesn't work).

 

Edited September 24 by Jazzmozz

[Tarun Singh Rawat]

For the first issue regarding the Google Password Manager prompt, please go to your Chrome settings and disable the option for saving passwords in the Google Password Manager.

Regarding the Enpass autofill issue, make sure both “Android Autofill Service” and “Autofill using Accessibility” are enabled. If you’re still experiencing problems, could you please share the specific websites or apps where the Enpass autofill prompt isn't appearing? This will help us assist you better.
#SI-4040