Ryushin Posted October 1, 2024 Report Posted October 1, 2024 (edited) So I've been having an odd issue with Linux syncing a vault that syncs fine from Android and iPhone. The vault resides on Nextcloud. I'm receiving error code 1309976 when syncing. I've tried deleting the Enpass folder from Nextcloud, sync from Linux and tell it to restore it. It will sync fine until Android or iPhone syncs the vault then I get the error again. I've tried deleting the vault, restoring from backup, etc. I switched to syncing over WebDAV and I think the error was 309976. So something is going on. Thing is, I have two other vaults that are syncing on the same Nextcloud server using different accounts and they work fine. It's just this one vault. This has been going on for a couple of months and it's starting to cause problems. Edited November 28, 2024 by Ryushin Thread changed about what it was about.
Amandeep Kumar Posted October 10, 2024 Report Posted October 10, 2024 We are working on the issue which you reported but we require some additional information from you. Request you to please try the below steps and share your findings with us - Disconnect sync from Google Drive. Take a manual backup of the data Perform erase everything operation from Enpass Settings → Advanced Setup and create a new vault then sync it to the google drive account after creating the vault. (Keep same password as the master password while creating the new vault) Also, If you are using different Enpass versions on different platforms or devices then please update Enpass app to 6.9.0 (and above versions). If the issue still persists then, Please share these details: Are you using a different version of Enpass on any other devices? If yes, please share the device info and their versions. Does this issue occur after the recent update? If possible, could you please share your previous Enpass version on android device? Have you tried the same sync on different platform (like windows). Can you provide more details or steps after which the issue started occurring? A short video in this case would be helpful.
Ryushin Posted October 15, 2024 Author Report Posted October 15, 2024 On 10/10/2024 at 4:05 AM, Amandeep Kumar said: We are working on the issue which you reported but we require some additional information from you. Request you to please try the below steps and share your findings with us - Disconnect sync from Google Drive. Take a manual backup of the data Perform erase everything operation from Enpass Settings → Advanced Setup and create a new vault then sync it to the google drive account after creating the vault. (Keep same password as the master password while creating the new vault) Also, If you are using different Enpass versions on different platforms or devices then please update Enpass app to 6.9.0 (and above versions). If the issue still persists then, Please share these details: Are you using a different version of Enpass on any other devices? If yes, please share the device info and their versions. Does this issue occur after the recent update? If possible, could you please share your previous Enpass version on android device? Have you tried the same sync on different platform (like windows). Can you provide more details or steps after which the issue started occurring? A short video in this case would be helpful. I'm not using Google Drive but using Next cloud. I have taken a manual backup of the data, deleted the account, and restored it. I am not going to erase everything in Advanced as I have five vaults in Enpass which will cause massive headaches getting everything working again. I did set up and new vault and synced it to Nextcloud. My version of Enpass was 6.8.1 and checking for updates did not show anything else that was newer. Going to your web site I found that 6.10.1 was out and it used a different apt source. I set up the new apt source and it updated to 6.10.1. However, the problem vault that was not syncing, was gone. Restored the old Enpass, it showed the problem vault, I renamed the Enpass folder on Nextcloud, did a sync and told it to Restore, then verified the data came over the Android Enpass. Then did a backup on the Android side. Upgraded Enpass again, added the vault from Nextcloud and now it is working. No more errors. So everything is working again. Thank you. BTW, why did the new version phone home and request a six digit code for registration? Once it's unlocked, it should stay unlocked. What if the Enpass company is wiped out, that means I won't be able to access my vaults. Not good! 1
Amandeep Kumar Posted October 23, 2024 Report Posted October 23, 2024 The registration process is only required to activate your license. However, please rest assured that Enpass does not store any of your data on its servers. Your vault data remains securely on your trusted cloud storage or local device. In case of any unforeseen events, your data will remain accessible from your chosen storage, and Enpass will continue to function normally on your local devices.
Ryushin Posted October 24, 2024 Author Report Posted October 24, 2024 23 hours ago, Amandeep Kumar said: The registration process is only required to activate your license. However, please rest assured that Enpass does not store any of your data on its servers. Your vault data remains securely on your trusted cloud storage or local device. In case of any unforeseen events, your data will remain accessible from your chosen storage, and Enpass will continue to function normally on your local devices. Except that it didn't. I had an Enpass on a virtual machine that I hadn't started up in six months and it asked that the license needed to be verified and I had to enter a code sent to my email. Enpass, once activated should never need to be re-activated or verified again. 1
AnakinCaesar Posted October 24, 2024 Report Posted October 24, 2024 28 minutes ago, Ryushin said: Except that it didn't. I had an Enpass on a virtual machine that I hadn't started up in six months and it asked that the license needed to be verified and I had to enter a code sent to my email. Enpass, once activated should never need to be re-activated or verified again. I had a similar experince using an old Notebook to do some manual configuration of my network stack. Couldn't open Enpass to view my data. Dissapointing. Please fix this urgent @Amandeep Kumar
Tarun Singh Rawat Posted November 12, 2024 Report Posted November 12, 2024 I've reported this issue to the technical team. They are currently investigating it, and I will reach out to you with updates as soon as I receive them. #SI-4113
Tarun Singh Rawat Posted November 20, 2024 Report Posted November 20, 2024 If Enpass has been inactive on a device for an extended period, you will see a session expired pop-up when unlocking the app, prompting you to reauthenticate.
AnakinCaesar Posted November 28, 2024 Report Posted November 28, 2024 On 11/20/2024 at 6:46 AM, Tarun Singh Rawat said: If Enpass has been inactive on a device for an extended period, you will see a session expired pop-up when unlocking the app, prompting you to reauthenticate. But why do I have to reauthenicate my PC... I've licenced my version with the first install and if it's a system that runs w/o internet after initial setup, why would I need to reauthenticate? That's not in the spirit of a One-time purchase software.
MOM20xx Posted November 28, 2024 Report Posted November 28, 2024 On 11/20/2024 at 6:46 AM, Tarun Singh Rawat said: If Enpass has been inactive on a device for an extended period, you will see a session expired pop-up when unlocking the app, prompting you to reauthenticate. Is there a Device Limit or Activation limit for Enpass Premium Lifetime? My wife had also to reauthenticate on an ipad which was not used for a some time.
Ryushin Posted November 28, 2024 Author Report Posted November 28, 2024 (edited) @Amandeep Kumar this need to be fixed. Once activated it needs to stay activated, forever! For Enpass to phone home at a later date to see if it's been activated should never occur once it's been originally activated the first time. This could actually leave my wife in a dire situation if something happened to me and my wife needed to get into Enpass several months later and if my server was down that holds my Nextcloud data and my email. Edit: I change the title of this thread. Edited November 28, 2024 by Ryushin
SvenS Posted December 12, 2024 Report Posted December 12, 2024 I just had this message on my tablet, which i am using, but not Enpass so much. I got Email, i type in code and and then its just spinning: is loading (german Wird geladen) please wait. there was also a short pop up from enpass: authentication successful. But just spinning... Tried now multiple times, just not working. On Windows, and Phone its working. :-(
JasonCraneAdkins Posted January 4 Report Posted January 4 Just to let you know, this is a problem that exists for years, and never got fixed. Also it is not related to how often you use it, more likely its related to how many Devices you use. In my Case 2 Windows PCs 2 iPhones 1 iPad 1 Linux Notebook It takes one to two weeks until Enpass asks for a password to reconnect. Neither the the Database Password nor the Nextcloud Password is accepted. ---------------------------------------------------------------------------------------- There is no Fix to it, and only a Workaround. Workaround: Disconnect one device from the Sync. Make a Backup Delete Data in the cloud. Reconnect the device to the Nextcloud instance. And all previously connected devices stop complaining, and sync works as intended again After a week or two rinse and repeat. ----------------------------------------------------------------------------------------- Usually people complain about it, and nothing happens. People have accepted, the workaround or moved on to an alternative. I was part of the first group, but since Enpass is now nagging you for a subscription. I will join the later. God Speed
Ryushin Posted January 4 Author Report Posted January 4 18 minutes ago, JasonCraneAdkins said: Just to let you know, this is a problem that exists for years, and never got fixed. After a week or two rinse and repeat. ----------------------------------------------------------------------------------------- Usually people complain about it, and nothing happens. People have accepted, the workaround or moved on to an alternative. I was part of the first group, but since Enpass is now nagging you for a subscription. I will join the later. God Speed At least it's not doing kicking me out every couple of weeks. It keeps working on my devices. I have about 8 or so devices that use Enpass and connect to my Nextcloud server. But if I don't use a device in a few weeks or a bit longer, it wants to authorize again. Is Enpass nagging you for a subscription now? What alternatives are there that are similar to Enpass and allow me to store the data on my own server? I need a Linux client as that my desktop OS I use every day.
Tarun Singh Rawat Posted January 6 Report Posted January 6 @SvenS For the issue on your Android device where you see "authentication successful, but just spinning," please install the latest version (6.11.7.1062) of the Enpass app from the Google Play Store and check if the issue is resolved.
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