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Error connecting to the Chrome extension


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Hello, I get on my Windows 10 PC in Chrome both he registration of Enpass this error message, see attachement, please.
As soon as I want to fill data in Chrome with Enpass comes the error. I have Sophos installed on the machine. I have already
een a few tips on the net. You should enter 127.0.0.1 as an exclusion, then it should funktonieren. Problem is, I have not here
Sophos Home with the web interface, but Sophos Endpoint Security. I just can not find the attitude. Can someone help me please?
 

fehler.png

fehler2.png

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  • 5 months later...
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Unfortunately, since a few days, I have the same problem on Windows 10 with Brave Beta browser. It worked normally before, but now, even though Enpass is open and unlocked, when I try to autofill, it only brings the app to the foreground and spits out a connection error. Blimey!

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Hey @eno

We regret the inconvenience, but we're here for help. For quick troubleshooting, please reinstall the Brave beta browser. If this doesn't help, please share the following details:

  • Did you start facing this issue recently - like after an Enpass update, or did you face the same problem earlier as well?
  • Which exact Enpass version are you using on the Windows devices?
  • Are you facing the same problem with other browsers too?
  • Are you using any Antivirus or third-party security-related extension?

Let us know the above details so we can investigate this problem appropriately.

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Hey Garima,

thanks for getting back.

It only started recently on one of my devices using Brave browser (a few days ago). I have Edge installed in parallel, and there it is still working. Also, I have multiple profiles on Brave (which worked flawlessly before), on which there is exactly one that works with Enpass. All others are acting up - I click the Enpass extension icon in my toolbar, and it attempts to open the already opened Enpass window, but never achieves to connect. 

Enpass and its extensions are all up to date: Enpass 6.6.0 (770) from Microsoft Store, extension in Chrome is 6.5.1. No anti-virus except the inbuilt Windows Defender. But it  never gave problems before.

 

Best

Eno

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On 2/24/2021 at 11:14 AM, Garima Singh said:

Hey @eno

We regret the inconvenience, but we're here for help. For quick troubleshooting, please reinstall the Brave beta browser. If this doesn't help, please share the following details:

  • Did you start facing this issue recently - like after an Enpass update, or did you face the same problem earlier as well?
  • Which exact Enpass version are you using on the Windows devices?
  • Are you facing the same problem with other browsers too?
  • Are you using any Antivirus or third-party security-related extension?

Let us know the above details so we can investigate this problem appropriately.

Sorry to get back, I really don't know where the problem lies. On another computer, same system basically, it's working without glitches, despite having multiple users on Brave. Uninstalling the extension didn't help, would uninstalling Enpass completely probably help in such a case?

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Hey @eno

Thanks for sharing your inputs. We have reproduced the issue with the beta version of the Brave browser and the same is notified to their support team. To run Enpass smoothly on your windows device, please install the last stable version of the brave browser and let us know your feedback.

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9 hours ago, Garima Singh said:

Hey @eno

Thanks for sharing your inputs. We have reproduced the issue with the beta version of the Brave browser and the same is notified to their support team. To run Enpass smoothly on your windows device, please install the last stable version of the brave browser and let us know your feedback.

Thanks, @Garima Singh, so there is an issue with the browser - thanks for investigating, and too bad. Yeah, I might use the stable version on the other device, I honestly don't remember. But thanks for letting me know!

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