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  1. Past hour
  2. Hey @DianaofThemiscyra, Sorry for the trouble you're going through. For quick troubleshooting please try re-connecting the iCloud sync from Enpass settings and let me know if the problem persists. Thanks!
  3. Hey @Des, Sorry for the trouble you are going through. To restore the pro-version on your iOS device, please follow these steps: Open Enpass --> Settings --> Uprgrade to pro version --> Tap on Already purchased. If Enpass still shows trial version, please re-install Enpass with the same Apple ID with which you've purchased Enpass earlier. NOTE: Before uninstalling the app make sure you already have the backup of Enpass data. Thanks!
  4. Today
  5. Hello, I'm trying to sync my Enpass to my icloud (as always) but I keep getting the following error: 1104001. Is there anyone here that can help me figure out what is going on? Thanks in advance!
  6. Hey @Udhy, Thanks for writing in. I would like to share that technically it is not possible to share in-app purchases between different apps. As mentioned by Apple "Every product is associated with a specific app. Products created for use by one app are not available in other apps. Companion apps on a different platform are different apps—the products of the Mac app are not available in the iOS app and vice versa." If Enpass would have been an online password manager with your account and data with us, we could have restored your subscription across the platforms. You can check more about the Enpass Pricing here on our website. Thanks!
  7. Hey @miwie, Thanks for writing in. I would like to share that Enpass connects (anonymously) to one of our domain (https://rest.enpass.io) to check if there is any message for the users like important security news and new update. It doesn’t send any kind of information there except the version number and OS name. The same is being mention in our FAQ page. Also, you can disable "Check For Alerts" option from Enpass security settings if you don't want Enpass to send query on https://rest.enpass.io. Thanks!
  8. Hi, When I attempted to open the Enpass app on my new phone running IOS 13, it asked if I was a new user or a existing customer. I selected existing but then it said I could only access 20 records. (Trial version). I have been a customer for years and have the app installed on my computer and my IPad, and they are working fine. It also worked perfectly on my old iPhone. How can I restore everything again onto my phone because this is my main source for obtaining my passwords? Best regards, Des Hicks
  9. Yesterday
  10. I have experienced Enpass opening the EDGE browser even though I was in another browser when I clicked on the password in Enpass. It doesn't do it every time. Just FYI, nothing more.
  11. I just installed Catalina beta 9 and it does solve the issue. Hooray.
  12. Workaround that works for me (all steps done from desktop unless specified): Create a new vault and copy all your items from your primary vault to the new vault Sync new vault somewhere else Erase all data locally Erase primary vault from wherever it is stored Re-setup enpass to sync with your new vault (this will make it the primary) Create a new vault and sync it with the original location (which is now empty) Copy all items from the primary (temp vault created in step 1) vault to the new vault Erase all data locally Re-setup enpass to sync with the original location Confirm all your items show up in now primary vault Delete data from android and uninstall enpass Install enpass on android Re-setup enpass on android to sync with the original location Confirm that attachments work from android Delete temp value (created in step 1) from the secondary sync location
  13. I copied all my items that have attachments to a different vault. Then in my Primary vault I moved those items to the trash and emptied the trash. This was done on Windows 10 free version. I sync'd on my android app and confirmed that they have all been removed. Back in Windows, I copied the items with attachments back to my Primary vault. I sync'd on my android app and the issues still persists. (NOTE: on the android app, in the other vault that I copied my items to, I was able to open the attachments [they are images]; so, I think this means something is messed up with my primary vault.)
  14. I am having this same issue for a while now. I have uninstalled and reinstalled twice. It did not fix this issue.
  15. Hi, I have purchased Enpass in my iPhone with my Apple ID. It is working fine. However, when I downloaded the application on my Macbook and used the same Apple ID from which I placed the order, it asked me to place the order again I would have never noticed until I try to unlock Enpass with Touch ID. I have already purchased it from my iPhone with the same Apple ID. Should I really need to buy for each of the device ? I have synced Enpass with icloud so everything is working smoothly on Browser extension and Windows version. Can anyone explain me what is the real concept behind it ? Shouldn't I get full version of Application on macOS once I have purchased on iOS platform ? Looking forward to hearing from you.
  16. A (german) article[1] about security/privacy protection of Enpass notes that that after Enpass sends some metadata after entering the master password: GET /enpass/alert/?package=io.enpass.app&os=9&version= HTTP/1.1 Host: rest.enpass.io I suggest to make this optional and being able to deactivate this i the settings. [1] https://www.kuketz-blog.de/enpass-proprietaerer-passwortmanager-mit-optionaler-cloud-anbindung/
  17. Hey @dolphin7 Sorry for the trouble you're going through. Please share some more info so that we can help you better. Which OSX and Enpass version are you using? When you click on Enpass extension on Safari browser what error message or code are you getting? You can download the Enpass extension for Firefox browser from our website. Thanks for your co-operation.
  18. Hey @Jonas EnP Thanks for reporting this issue and we are sorry for the inconvenience. I have noted down this issue in the tracker and notified the QA team to look into it. I'll update you once I hear from them. Thanks for your co-operation.
  19. Hey @tox1c90, Thanks for bringing this to our notice. I've notified the QA team to look into it. Thanks!
  20. Hey @Monyker, Thanks for sharing the crash report. I'll connect with the dev team and share the feedback by tomorrow. Thanks!
  21. I like it to have "subtitles" as further information. But I cannot find how I can detemine a field to be the "subtitle". Does there is a possibility to do this?
  22. gmill99

    Vivaldi and Brave

    Enpass Support offers the work around of unchecking the Enpass setting Browser | 'Authorize Browsers With Verified Code Signatures Only'. I am glad to have my extension working again in Vivaldi, but I don't see this work around as a permanent solution. I hope Enpass gets this fixed promptly. The nearly 3 days waiting for a response from Enpass Support seemed much longer. I was surprised how much impact a broken Enpass extension in Vivaldi had on my day to day activities. It was enough time to look around and see what the competition has been doing. Also enough time to start planning how to become a former Enpass user.
  23. Hey guys, I've good news for you. As we have already reported this issue to the QT team and they state that " Apple is aware of the problem and it has been fixed in the next seed". So guys, wait for the next update. Thanks!
  24. Same here. Enpass is the only application that can not run in DeX desktop. Very disappointed.
  25. Enpass 6.1.3 is out. "Autosubmit Login" option's on/off switch still does not function.
  26. Hello, early in the morning I updated my Safari Browser to Version 13, but now I can't find the Enpass extension. How to reactivate it?
  27. Hey @tsieling, Sorry for the trouble you are going through. Please make sure you are using the correct master password by checking the caps lock off. Also, please try copy and pasting your master password in the password field to check if that works. If the problem persists, please drop us an email at support@enpass.io along with these details so that we can help you better. On which all devices (along with OS version) are you using Enpass? Which Enpass version are you using on each device? Does your master password contains any special character? Thanks for your co-operation.
  28. Enpass is opening the website on a new tab instead of auto filling the username and password when the site address does not match what was saved in Enpass. I already have match site exactly turned off. This happened on Western Union website while I was adding a bank account to the site through their "paywithmybank.com" login to add my Chase account to the western union site. I understand that this "bug" is probably a feature you guys are trying to use to avoid phishing attacks. However please give me the option at least to allow autofill into 3rd party sites. Edit: i forgot to tell you I am using Google Chrome Version 77.0.3865.90 (Official Build) (64-bit).
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