Apple, iMac, Big Sur 11.2.1

For a few days now, I've been noticing that Enpass seems to have a display problem: When I move the Enpass window from one screen to another, the window becomes "transparent". Most of the time it stays like that until I restart Enpass, sometimes it restores itself after a few moves.

Does anyone have similar observations? 
Does anyone know advice?
Or does Enpass need a BigSur bugfix?

Thanks + greetings
Frank  

Hi! Same here. Mac Mini M1, Big Sur 11.2.1

The problem came with version 6.6.0 (772)

 

Hey @frank-de-cologne & @Wehomir

Regret the inconvenience. We are already aware of this issue and our team is working towards a fix.

 

I too experience this, it ALWAYS occurs when dragging the application from one screen to a second screen.

However, I found this workaround that does not require an application restart: simply:

1. zoom/maximise/green button top left the window and then
2. zoom/restore/green button top left it to the previous size.

I have 

• Enpass 6.6.0 (772) from the Mac App Store
• Mac OSX Catalina v10.15.7

Hey @AndrewL

Thanks for sharing this workaround. I have shared it with our team as well.

Same issue here. 

Using MacBook Pro 2016 on Big Sur 11.2.1, Enpass version 6.6.0 (772)

It happens for me after leaving Enpass for a while in locked state without moving between monitors.

Please Enpass, fix this!

Hi @ngrims,

Thanks for sharing the details.

Our team has fixed this issue, and soon we will be releasing an updated version.

Thanks for your co-operation.

Hey @ngrims  @frank-de-cologne @Wehomir @AndrewL

Thanks for the patience. The transparent issue on macOS has been fixed in the latest version of Enpass (v6.6.1). Please check and share your feedback with us.

@Pratyush Sharma @Garima Singh

Sorry, but it's not fixed. Here are two screenshots, running v6.6.1 under macOS 11.2.3 (i pixelated the item-Names): 

The nearly all grey screenshot shows the chrome extension. 

Edited March 26, 20215 yr by nics
Mentioning Garima and Pratyush

Hi @nics,

Sorry for the inconvenience. Can you please confirm the complete version number of Enpass? The latest builds are 6.6.1.804 (Store) and 6.6.1.809 (Website). 

If the issue persists, let us know the following details so we can further investigate:

• Are you using dual monitor?
• Let us know if any particular scenario or step on which you are getting this?

Thanks!

I confirm that the problem has not been resolved. I have enpass 6.6.1 (804) Mac App Store. Mac os Big sur 11.2.2. And it also becomes transparent.
This trouble happens less frequently than in the previous version. But sometimes it does happen.
I use two monitors. 

Hi @Gaudeamus,

I'm sorry to hear that the problem has not resolved.  We have tried to quick fix in last release. There might have remained some scenarios where this issue could still happen. We have received an official patch from upstream vendor (Qt) that will eliminate the root cause of problem.  Fix will be available in the next update.

Thanks for your co-operation.

Hi @all,

I stumbled over this thread today, because I'm bothered with this a long while now. I guess there are some updates since April, 27, but I still experience that on my MacBook Pro 2015 an 2020 with 12.1.

Workaround helps, but it is still annoying. Anyone else?

Best
Achim

Hi @4chim

Welcome to the Enpass Forums!

I will gladly assist you with your query. Please share the below details with me, and I'll get it investigated -

1. Can you please provide us the OS version and Enpass app version (Website or Store) with build number for your MacBook Pro 2015 and 2020.
2. A screenshot of this issue would be helpful.

#SI-1746

@Abhishek Dewan

Following up ten month after reporting in: the transparency-problem persists. 

OS version: macOS Monetrey 12.1 (21C52)
Enpass app version: 6.7.4 (938) Mac App Store
Screenshot from today: 

Monterey 12.3.1, Enpass 6.7.4.

Every now and then the binder (leftmost column of Enpass when it's open) turns transparent, showing part of the screen picture behind the Enpass window. See attached screenshot. This doesn't seem intended behaviour.

 

Edited April 28, 20224 yr by Timotheus

For me it happens each time I wake up my Mac from sleep mode.

Mac: Mini M1, 2020
OS: 12.3.1
Enpass: 6.7.4 (938) from the AppStore

But ……… why does it take so awfully long to solve this problem?