Oh jeez EnPass, this is a complete hot mess you've put your customers in.
How about some more input into the thread about what you are doing about it.
I can see you losing a lot of loyal customers over this.....
If it's Microsoft's fault, then call them out, but tell us why at least, otherwise you are going to cop the blame for all of this.
I literally recommended you to a colleague yesterday who purchased a lifetime sub this morning and he is going mad because of all this.