Jump to content
Enpass Discussion Forum

Jatin Sharma

Enpass team member
  • Posts

  • Joined

  • Days Won


Posts posted by Jatin Sharma

  1. 3 hours ago, Ddk said:

    I keep trying to disable the “Match URL Hostname” setting on Enpass 6.0 for IOS 12. As soon as a go to a different page in the app and return to settings, it’s switched back on. This prevents me from being able to auto fill passwords for many websites.


    Thanks for reporting the issue. We've fixed the issue and it will be available in the next update which will be available soon.

  2. 5 hours ago, me452 said:


    I was so far so happy with enpass 5 (bought few month ago).
    It was doing everything i needed.
    simple, efficient just works

    I did upgrade to version 6:


    can’t believe how much you did ruin it!

    -sync doesnt work anymore on  dropbox on ios
    -Very Ugly new design

    Lots of people complaigning here.

    So must i lost faith???

    You need urgently to correct that….Just go back to 5: It was a perfect software…

    Tell me if you plan to do something, or when you wil correct the v6

    Good luck


    Sorry for the trouble caused to you. I'd like to inform that your Enpass 6 data location is different on the cloud than that used by Enpass 5 app. Please go through the following FAQ about how to restore Enpass 5 cloud data. Hope this resolves your issue.

  3. 5 hours ago, Clermond said:

    I recently purchased the  iOS premium version and wanted to restore my records from the Dropbox on my iPad iOS 12.1.1. It worked out to connect with the Dropbox and it says "last sync at XXX" but there is no data. Nothing. On my Mac OS 10.14.2 and Enpass 5.6.11 from Mac App Store it’s fine. also on my Android phone

    What might be wrong? 

    Sorry for the trouble caused to you. I'd like to inform that your Enpass 6 data location is different on the cloud than that used by Enpass 5 app. Please go through the following FAQ about how to restore Enpass 5 cloud data. Hope this resolves your issue.

  4. 1 hour ago, shadex64 said:

    I just upgraded on my android (samsung 8+) this morning to v6, and thats when the problems started.

    It doesn't take any master password, and no, i didn't forget it because it still works on my desktop version that is recently synced, so don't send me a link to the article on what to do when i forget my password.

    When I deleted the app and tried to restore, it says cannot find the file on my dropbox. I backup to dropbox and the file is still there, so I'm not sure why it cannot find the file.

    Basically after the upgrade to v6 on Android, I'm dead in the water on my phone. DO NOT UPGRADE TO V6 ON YOUR ANDROID, and because of this, on any other device. You can see from the app reviews and forums there are serious issues on this app that will disable your access.

    Any help is appreciated.

    Sorry for the trouble caused to you. I'd like to inform that your Enpass 6 data location is different on the cloud than that used by Enpass 5 app. Please go through the following FAQ about how to restore Enpass 5 cloud data. Hope this resolves your issue.

  5. 34 minutes ago, Obelixkenobi said:

    I have purchased the Pro Update für Windows 10 - but the "Dark Theme" does not work for me! Even after a restart Enpass shows bright colors (grey and white background).

    Hi @Obelixkenobi

    Sorry for the inconvenience caused. One of the possible reason for your problem might be that you're not quitting the app completely. Please quit the app by choosing the Exit option in the menu of Enpass by clicking on the hamburger button on the top right corner of Enpass and then Restart app. Refer attached screenshot.


  6. Hi @Richard2016
    Although Enpass can work with permission #2 only in most of the time. But there are cases when we need permisson #1 also, like

    1. You have configured folder sync in desktop app and that folder is being synced with google drive through google app.

    2. You have manually uploaded a Enpass backup as sync_default.walletx.

    In these cases without permission #2, Enpass app on your phone will fail to fetch the Enpass data as it is not uploaded by Enpass.

    • Like 1
  7. Hi @lautrivta

    Sorry to hear about the trouble you’re facing in using TOTP on UWP. Can you please help us with the following details 

    • Device on which you’re using Enpass (with the version number of Enpass and OS).
    • Is the sync ON? If yes, then does turning it off stops crashing?
    • Is the system time same on your UWP device and desktop App (the one with the browser extension)? TOTP can vary if the time on the devices is different.

    The other thing to figure out is, if the presence of any single TOTP or a particular one is creating problem. For that you have to start adding them again one by one and observe after adding which one, it starts crashing. Meanwhile please revert to us with the reply of above queries and we will also start looking into it.


  8. 3 hours ago, Binh Truong said:

    This is good feature but I hope when implement Windows Hello for the first time login then App should disable enter PIN to unlock.

    If user need unlock Enpass then only 2 way: "Master Password" and "Win Helllo". Currently some app support login with Windows Hello but allow user enter PIN ==> it reduce security of Enpass.

    Hi @Binh Truong
    Thanks for your suggestion and concern about Enpass. After Windows Hello is enabled in Enpass, the authorization of user is done by the Device. The dialog which is presented for authorization is shown by the OS itself. The options like IRIS scanner, fingerprint scanner and PIN are shown if they are supported by device and are setup by user in phone settings. Currently there's no API to restrict the options to be shown in the Hello Authentication dialog. 

  9. Hi @Danmanv1
    We are really sorry for the trouble at your end and I can understand your situation very well. This is really a strange behavior and in order to fix it asap, I would like to be online with you on Skype as per your convenience. I have messaged you Skype details. Please revert me there with your availability.


  10. On 20 May 2016 at 1:37 AM, cmonster said:

    I've been having the same problem with my Lumia 640 ever since updating to the UWP version, even after installing and re-installing the UWP update several times.  It's running Windows 10 build 10.0.14295.1005.

    This seems an issue where Windows UWP apps starts crashing at startup and works for a few days. Last week a new insider build i.e. 10.0.14342 for Windows 10 phones was released with a fix which prevents UWP apps from crashing at startup, for more details about this version check: https://blogs.windows.com/windowsexperience/2016/05/16/announcing-windows-10-mobile-insider-preview-build-14342/

    Please checkout this new build and let us know if your problem is fixed.

  11. 1 hour ago, Maceo said:

    I think everything is ok now. What you described is correct. However I found that upon reinstalling Enpass as a new user and setting a new password I could not logon the following day (no syncing was configured).

    I resolved this by uninstalling/installing Enpass picking new user and password BUT then immediately clicking 'Erase Everything' in the settings. I then picked a new password again and turned on syncing.

    The case as you've described sounds weird. Enpass isn't supposed to behave like this. Perhaps there is some misunderstanding.
    If possible, I will advise you to please suggest a convenient time on support@enpass.io to have a Skype meeting to resolve this issue in a better way.

  12. Hi Maceo,

    I am sorry that you're having problem in changing password across devices and thanks a lot for your time in explaining the scenario at your end.

    It shouldn't be like as you said in your point 5 that your were not able to unlock Enpass BOTH on Phone and PC using new password. Yes, your Phone will not unlock using new password but your Windows Universal App should, as you changed your master password on that. Changing a password on one device changes it for Enpass on that device and associated cloud. But the master passwords of other devices will not be changed and will stay same. However at the the time of sync on other devices you will be prompted to enter master password of data on cloud. So, you have to change your master password manually on all the devices. 

    For more details please visit: https://www.enpass.io/kb/i-am-using-enpass-on-multiple-devices-and-i-have-changed-my-master-password-on-one-device-why-arent-the-rest-of-the-devices-automatically-updated-to-the-new-master-password/

    We have some more FAQs related to master password. Please also look at them here https://www.enpass.io/kb/windows-desktop/ Hope this helps! But if you still have problems, please let me know and I will definitely help you in sorting it out.

  13. On 15 April 2016 at 5:59 PM, Vipami said:

    My enpass app has stopped working on my windows mobile phone. The app tries to load and crashes.

    To investigate it further, please share your phone details along with OS version. 

    One of the possible cause of crashing might be the crashing of Windows Store Licensing API (Used by Enpass to fetch the user's purchase information from store at startup). Few of the users are affected by this issue.

    We have a Beta version of Enpass that deals with this issue. So to confirm the cause of this issue, I suggest you to please contact us at support@enpass.io with a request to access the Beta through Package Flight providing us your Microsoft account ID through which you are currently logged into your Windows Store. Please also mention a link to this Forum topic in that Email.


  14. On 22 April 2016 at 5:26 PM, BBKING said:

    I have the exactly same problem on my Lumia 640 with Windows 10 (update: I'm on 10586.218, it is the latest Windows 10 production version). The application crashes immediately it is started. The only way to start it again is to restart the phone. This happens all the time since new UWP version of Enpass App was introduced. Just to mention that I have integration with Onedrive enabled, it might help to pinpoint the problem. Once I restart the phone it works, some time later it stops working and phone restart is needed again to make it work.

    BTW new UWP version looks and works great, except for this little annoyance. Looking forward to fix it.

    Thanks for reporting the issue. Although our testing team is working to reproduce your issue but it will be really helpful if you can provide some more information like 

    • specified time interval after which Enpass crashes.
    • does it stop crashing once you disable OneDrive syncing?


  15. Hi @speedball2001
    To help you with this ownCloud sync issue, please provide us the following details here or via 

    • Which UWP device are you using Windows Phone or Desktop? Along with its OS version.
    • ownCloud version which you are using?
    • Also if it is possible for you to share a demo account of your cloud, please send it to support@enpass.io (mentioning this thread) or as a personal message to me. 

    We will definitely help you in sorting out this issue.

  • Create New...