Jump to content
Enpass Discussion Forum

Mohit Thapa

Enpass team member
  • Posts

    69
  • Joined

  • Days Won

    14

Posts posted by Mohit Thapa

  1. We completely understand the inconvenience this has caused and would like to thank you all for raising this concern. Enpass always strives to be vigilant and assist users in such matters. Indeed, @AnakinCaesar, you are correct that Enpass support was not available due to the long weekend.

    Having said that, I have already discussed the issue with the Enpass support team and will see if more spam filters can be implemented to stop these bogus spam posts.

    We thank you again for your efforts in making the Enpass Forum spam-free.

  2. Hey all,

    As updated, the issue has been successfully reproduced at our end, and we are still working on a fix, in the upcoming builds. As of now, no ETA has been provided. We appreciate your patience in the meantime.

  3. I got an update from the Enpass technical team, and I would like to share the below steps: If Enpass shows the crash dialog box "Enpass Crash Reporter" and gives an option to submit the crash report, that is fine. But if not, then the crash report can be found in the system.

    Here are the steps to locate the crash report:

    1. Open Console app.
    2. Select 'Crash Reports' from the left sidebar.
    3. Check for reports generated by the Enpass app.
    4. Select the crash report, right-click, and choose "Reveal in Finder."
    5. You will see the .ips file.

    Please share that file with us.

    Note: This request is for all the reporting users to please try this on an Enpass macOS Store version like - 6.9.3 (1592).

  4. Actually, this seems to be the first installation of the app interface, and it should technically give you two options: Personal and Business to select. May I know the OS and device model details? Also, was this application installed via Android Play Store? Please confirm.
    image.thumb.png.41352bc70992675bfc224acaf6e7b7c7.png

  5. Please follow these steps, provide the team, and let me know the feedback.

    1. Disable 'Open Automatically at system startup’ option under General Settings of Enpass.
    2. Disable ‘Open at Login’ from Enpass dock icon → Right click → Options → Open at Login.
    3. Do you have Safari browser opened on system startup and is there any pin tabs? if yes, then try disabling temporarily.
  6. Enpass Technical Team has provided the below details. Please share your feedback:

    1. Take the backup of Enpass data and save it locally on the device.
    2. Quit Enpass using the ctrl/CMD + Q button.
    3. Go to the user's Document Folder and rename the Enpass folder as "oldEnpass."
    4. Open the Enpass app.
    5. Restore the database from the backup file.
    6. Now, try to connect sync.
  7. Apologies for the inconvenience, but we did fix this in version 6.9.1, and it was reported as feedback that it is resolved. Here, I would like to bring to your attention that although we have fixed the issue and now syncing of tags is seen over other devices if new ones are created, those that were not visible in earlier versions may not be available. For this, users are requested to manually add them to the app.

×
×
  • Create New...