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Abhishek Dewan

Enpass team member
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Posts posted by Abhishek Dewan

  1. Hi @gabell

    We will gladly assist you with all your queries -

    Unable to import from Roboform -

    Please try the following steps to import the data and let me know if that works:

    1. Open RoboForm.

    2. At the top left corner → Click on RoboForm drop-down options.

    3. Print lists → Login → Enter the data password.

    4. Click on save.

    5. Save the file and import it into Enpass and share your feedback. Follow the same steps for identities and safe notes data.

    Desktop app is terribly slow -

    Kindly share the below details with me and I'll get this checked for you -

    1. The version of the Enpass app and OS you are using.
    2. The roboform app version you were using.
    3. The total number of Items, attachments and Vaults you have added in the Enpass app.
    4. Any cloud service you are using to synchronize your data.
  2. Hi @nibovim760

    Since Enpass operates as an offline password manager, your data is exclusively stored on your device. Although synchronization across various devices is achievable through cloud services like NextCloud or WebDav, it necessitates the installation of the Enpass app on each device. It's important to note that synchronization with other password managers is not feasible in this setup..

  3. Hi @nibovim760

    As Enpass is an offline password manager, all your data is stored locally on your device and we have no access to it. This is to ensure maximum security for your confidential data. Also,Enpass optionally lets you synchronize your data across devices though a wide range of supported clouds.

    Your cloud always contains a copy of same encrypted data as on your device. A copy of your encrypted data is downloaded on your device where is gets decrypted (locally) for real sync operation to merge changes. Afterwards, it gets encrypted again and uploaded back to the cloud.

    In a nutshell, your cloud works only as a storage medium and no cryptographic operation (encryption or decryption) is performed there. All such operations are performed locally on your device and your data never leaves your device in unencrypted format. To learn more about security with Enpass, please check out this link.

  4. Hi @Jan.Bee

    For troubleshooting purposes, I would recommend checking out this link and ensuring that you are not missing any crucial steps while enabling Passkeys. If the issue persists, kindly share the below details and I'll get this further investigated for you -

    1. The version of the Enpass app, browser and Enpass Extension you are using.
    2. The URL of the webpages for which you are unable to create and store passkeys.
  5. Hi @emmgr23

    Thank you for sharing the details.

    I have forwarded this concern to our dedicated team and they are investigating this concern on your behalf. As soon as I have any updates on this matter, I will be sure to notify you. Your patience in the meantime is greatly appreciated.


  6. Hi @xaintrailles

    It appears that the challenge you're encountering differs from the topic under discussion in this forum. Please consider trying the following steps, as they are likely to be beneficial in addressing your specific situation -

    1. Ensure that the latest version of Enpass is installed on your device and that the Enpass application is running in the background when using the browser extension. In addition, the “ Enable Extensions ” under the Browser settings of your Enpass application should also be enabled.

    2. I would also suggest checking that you have the latest version of browser installed , re-configuring the extension, and reinstalling it from here.

    3. Try clearing the cache and cookies of the browser.

    4. Ensure that you have allowed access to Enpass in your Antivirus/Firewall/VPN settings. Also try disabling them to see if the issue persists.

  7. Hi @electrolund

    After ensuring you have created a manual backup/set up synchronization for the Enpass data, try the below steps and share your findings with us -

    1. Open the Enpass Application.

    2. Quit the Application using the ctrl+Q.

    3. Open the Documents folder in the File Explorer.

    4. Now Rename the Enpass folder created in it.

    5. Again open the Enpass and observe that should be on the welcome screen.

    6. Now Choose the Cloud account on which Enpass data is stored.

    7. Complete the Authorization process.

    8. Enter the data password and continue.

  8. Hi @all

    Following a comprehensive examination of this matter, we wish to apprise you that we were able to replicate the issue. Regrettably, it seems there is no immediate solution for the reported concern. In light of this, we suggest employing the workaround outlined by our specialist team below. Additionally, Enpass has assigned a high priority to address this issue and is actively working towards a swift resolution. We value your support and patience.

    Workaround: To address this issue, kindly restart the Firefox browser.

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