Abhishek Dewan

Hi @Jan.Bee

While we are looking into this concern for you, could you please double check if you enabled manage passkeys option from extension settings?

For safari, go to App> settings> browser> safari browser > turn on manage passkeys.

For other browsers , right click on Enpass extension> settings> turn on manage passkeys.

Hi @gabell

We will gladly assist you with all your queries -

Unable to import from Roboform -

Please try the following steps to import the data and let me know if that works:

1. Open RoboForm.

2. At the top left corner → Click on RoboForm drop-down options.
   

3. Print lists → Login → Enter the data password.

4. Click on save.
   

5. Save the file and import it into Enpass and share your feedback. Follow the same steps for identities and safe notes data.

Desktop app is terribly slow -

Kindly share the below details with me and I'll get this checked for you -

1. The version of the Enpass app and OS you are using.
2. The roboform app version you were using.
3. The total number of Items, attachments and Vaults you have added in the Enpass app.
4. Any cloud service you are using to synchronize your data.

Hi @dynweb

Please share the version of the Enpass app you are using along with a screenshot of any error/short video of the issue and we will gladly get this checked for you. You can share the video with us at support@enpass.io and mention this forum.

Hi @nibovim760

Since Enpass operates as an offline password manager, your data is exclusively stored on your device. Although synchronization across various devices is achievable through cloud services like NextCloud or WebDav, it necessitates the installation of the Enpass app on each device. It's important to note that synchronization with other password managers is not feasible in this setup..

Hi @nibovim760

As Enpass is an offline password manager, all your data is stored locally on your device and we have no access to it. This is to ensure maximum security for your confidential data. Also,Enpass optionally lets you synchronize your data across devices though a wide range of supported clouds.

Your cloud always contains a copy of same encrypted data as on your device. A copy of your encrypted data is downloaded on your device where is gets decrypted (locally) for real sync operation to merge changes. Afterwards, it gets encrypted again and uploaded back to the cloud.

In a nutshell, your cloud works only as a storage medium and no cryptographic operation (encryption or decryption) is performed there. All such operations are performed locally on your device and your data never leaves your device in unencrypted format. To learn more about security with Enpass, please check out this link.

Hi @Jan.Bee

Thank you for sharing the details.

I have forwarded this concern to our dedicated team and they are investigating this concern on your behalf. As soon as I have any updates on this matter, I will be sure to notify you. Your patience in the meantime is greatly appreciated.

#SI-3557

Hi @mattalxndr

You can export all the Enpass data including attachments in the .json format on any laptop/desktop using the below steps-

• Open Enpass > Click on File from the Enpass Menu > Tap on Export > Select the format .json and location > Continue.

Note-  As mentioned by @rand477, Exporting in .csv or .txt format won't export the attachment files.

Hi @FuN_KeY

We successfully reproduced this glitch and have recorded an enhancement for this scenario. This improvement will be integrated into upcoming Enpass versions. We thank you for your patience in the interim.

Hi @Jan.Bee

For troubleshooting purposes, I would recommend checking out this link and ensuring that you are not missing any crucial steps while enabling Passkeys. If the issue persists, kindly share the below details and I'll get this further investigated for you -

1. The version of the Enpass app, browser and Enpass Extension you are using.
2. The URL of the webpages for which you are unable to create and store passkeys.

Hi @Rooco

While investigating the issue you reported, our development team found that the autofill issue occurs on this website because this webpage uses web component. That is the reason Enpass Extension will not be able to autofill and as extension is unable to detect login form, while clicking on the item to login, it opens a new tab.

Hi @MichaelisHuman

 Our team was successfully able to replicate the glitch due to which this issue is occurring and they are now working on a fix which will be implemented soon in the future version of the app. We appreciate your patience and cooperation while we work on fixing this bug.

#SI-2589

Hi @emmgr23

Thank you for sharing the details.

I have forwarded this concern to our dedicated team and they are investigating this concern on your behalf. As soon as I have any updates on this matter, I will be sure to notify you. Your patience in the meantime is greatly appreciated.

#SI-3555

Hi @xaintrailles

It appears that the challenge you're encountering differs from the topic under discussion in this forum. Please consider trying the following steps, as they are likely to be beneficial in addressing your specific situation -

1. Ensure that the latest version of Enpass is installed on your device and that the Enpass application is running in the background when using the browser extension. In addition, the “ Enable Extensions ” under the Browser settings of your Enpass application should also be enabled.

2. I would also suggest checking that you have the latest version of browser installed , re-configuring the extension, and reinstalling it from here.

3. Try clearing the cache and cookies of the browser.

4. Ensure that you have allowed access to Enpass in your Antivirus/Firewall/VPN settings. Also try disabling them to see if the issue persists.

Hi @electrolund

After ensuring you have created a manual backup/set up synchronization for the Enpass data, try the below steps and share your findings with us -

1. Open the Enpass Application.

2. Quit the Application using the ctrl+Q.

3. Open the Documents folder in the File Explorer.

4. Now Rename the Enpass folder created in it.

5. Again open the Enpass and observe that should be on the welcome screen.

6. Now Choose the Cloud account on which Enpass data is stored.

7. Complete the Authorization process.

8. Enter the data password and continue.

Hi @FuN_KeY

Thank you for sharing the requested details.

I'm discussing this case with our dedicated team and will get back to you soon with an update. Your patience and cooperation in the meantime are appreciated.

#SI-3551

Hi @crs

Hi @all

Hi @emmgr23

Please share the version of the Enpass app and OS you are using and I'll get this concern checked for you.

Hi @MichaelisHuman

Kindly share the version of the Enpass app you are using on the iOS devices and I'll gladly get this investigated for you.

Hi @electrolund

If you would like to completely remove the Enpass app from your device, you can refer to this link.

However, I would recommend creating a manual backup of your data first.

Hi @tsipromadouro

Our team is looking into this concern for you. As soon as I have more information related to this case, I will be sure to update this forum. Your patience in the meantime is greatly appreciated.

#SI-3548

Hi @FuN_KeY

Please share the below details and I will get this further investigated for you -

1. The version of the Enpass app and OS you are using.
2. The URL of all the webpages on which you are facing this concern.

Hi @J. B.

Kindly create a manual backup of your data and then uninstall the Enpass app. Once done, please reinstall the app from the Windows Store or from our official website and restore the data using the backup file.

If it does not help, do share a screenshot of the error.

Hi @htfan

The OS requirement for Passkey for iOS and Android version of the app is indeed iOS 17 and Android 14 respectively. On Windows, both 10 and 11 versions are supported.

Hi @Kenneth

I have duly noted your comments and have shared them with our dedicated development team so they may consider this feature request for future Enpass versions. Your patience in the meantime is appreciated.

#SI-3545