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Abhishek Dewan

Enpass team member
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Posts posted by Abhishek Dewan

  1. Hi @4chim

    Welcome to the Enpass Forums!

    I will gladly assist you with your query. Please share the below details with me, and I'll get it investigated -

    1. Can you please provide us the OS version and Enpass app version (Website or Store) with build number for your MacBook Pro 2015 and 2020.
    2. A screenshot of this issue would be helpful.

    #SI-1746

  2. Hi @Amorphis

    Welcome to the Enpass Community!

    When we first introduced Enpass v6.0, we removed the Folder feature and introduced a much better and more useful feature called Tags.

    I have also duly noted your comment about the outdated manual page and shared it with the dedicated team so they may get it removed from the iOS Guide. Thanks for bringing it to our attention!

  3. Hi @dalgza

    Welcome to the Enpass Forums!

    Enpass portable provides the assistance to carry all your passwords in the USB drive along with credit cards, bank accounts, ID cards, and other life-important credentials. Could you please confirm the location where you have set up your Enpass Portable File? I would also recommend checking out our user guide for Enpass portable and making sure that it is set up correctly. If the issue persists, then I will require some additional information. Please share the below details with me and I'll get it investigated for you -

    1. The version of the Enpass Portable app and OS you are using.
    2. A screenshot of the error occurring would be helpful.
    3. Are you facing this issue on any other device as well?
  4. Hi @CarstenS

    Welcome to the Enpass Community!

    The Block-list is actually URL-specific and not domain-specific. However, If you wish to block certain domains or even sub domains, you can use wildcards by adding * before or after the domain. Please refer to the below examples -

    1. https://blockeddomain.com/*
    2. https://*.blockeddomain.com
    3. https://*.blockeddomain.com/*

    Hence, the URL field should accept most wild cards. However, if you face any issues while adding any particular domain, please let me know, and I’ll be happy to get it checked for you.

  5. Hi @Vilkacis

    Thank you for the details. We are investigating your concern but require some additional information-

    1. On which all devices are you using Enpass? Since you mentioned you are facing a similar issue on your Windows PC, could you please share the OS, Enpass version of your PC, and other devices?
    2. As you cannot retrieve the attachments on your devices, are you able to view attachments on any of your devices?
    3. "It appears that any attachment loaded prior to 2021 will not be retrieved."  - Have you made any change like changing the device or any other scenario after which this issue started occurring?

    Enpass appreciates your patience and co-operation in this case.

    #SI-2556

  6. Hi @mP7

    Our dedicated tech team is still looking into this issue. I will not be able to provide you with any ETA at the moment but rest assured, I'm personally expediting this case for you. I will also share any updates with you regarding this case on this forum. We appreciate your patience in the meantime.

    #SI-1874

  7. Hi @Timotheus

    Welcome to the Enpass Forums.

    I will gladly assist you with your query, but to do so, I require some additional information. Please share the below details with me, and I'll get this checked for you - 

    1. The version of the Enpass app and OS you are using.
    2. Could you please confirm if you have observed this behaviour while editing items, creating items etc?(It will be great if you can provide a screenshot)
    3. Does this happen for all punctuation marks or just specific one's?
  8. Hi @jarruby

    Welcome to the Enpass Community!

    As Enpass is an offline password manager, all your data is totally under your control, and we have no access to it. It is to ensure the best and optimum security for your confidential data. However, if you have cloud synchronization enabled, that means if you have synced your vault with any cloud server like iCloud or Google Drive(not manual backup), please let me know, and I'll gladly help you restore your data on your device.

    • Like 1
  9. Hi @100 Watt Walrus

    With the recent updates for our extension, the Enpass now lets the browser control these settings, along with the keyboard shortcuts natively. However, I completely understand where you are coming from, and I have shared your comment as feedback with the development team. Appreciate your kind understanding in this case.

  10. Hi @Vilkacis

    Welcome to the Enpass community!

    To investigate this issue thoroughly, I will need some additional information. Please share the below details with me and I'll get it checked for you -

    1. The version of the Enpass app and OS you are using.
    2. Are you facing a similar issue on any other device as well?
  11. Hi @romkazor

    Our dedicated development team is working on implementing the requested feature on a priority. I will not be able to share any ETA for the same but rest assured, I have shared the comments as feedback with them. Enpass appreciates your support and patience in the meantime.

    #SI-1254

    • Like 1
  12. Hi @Saptak

    Thank you for the details. For the option to manually add the app to which the user wishes to fill the data in, I have shared your comment as feedback with the dedicated development team so they may check its feasibility and implement it in the future.

    Since you mentioned you are facing autofill issues with some applications, please make sure that Android Autofill Service, Autofill using Accessibility, and Enpass Keyboard settings are enabled in your Enpass Settings > Autofill. If the issue persists, please share the name of all those applications where you are facing autofill issues, and I'll get it checked.

    #SI-2550

  13. Hi @TicinoGrigioni

    Welcome to the Enpass Community!

    I would suggest you to check the following links to make sure you are not missing any steps while trying to setup Wifi Sync-

    1. For Setting wifi sync through Manual Setup
    2. For setting wifi sync through QR Code
    3. For Troubleshooting

    If the issue persists, then I will need some additional information. Please share the below details with me, and I'll get this checked for you -

    1. The version of the Enpass app you are using on your iOS device and Mac mini.
    2. A screenshot of any error occurring while trying to setup Wifi sync would be helpful.

    #SI-2519

  14. Hi @Welshdog

    Our dedicated team is still working on a fix that will be implemented soon in the upcoming Enpass version, but I will not be able to provide any ETA at the moment. Rest assured, I'm closely following this case and will share any news or update regarding a fix on this forum.

    #SI-2303

  15. Hi @chris007

    While sharing a vault, please make sure that the vault is synchronized with the same cloud account on both your and your family member's device. Also, while sharing, if any changes are made on one device, it takes few seconds to reflect on other devices. If you could also share the cloud server you are using to synchronize the common vault, that would be helpful. You can also refer to this link for more information.

  16. Hi @vidario

    You will be glad to know that we have reproduced the bug on our end due to which this issue is occurring. Our dedicated tech team is now working on a priority to get it fixed and soon, a patch addressing this issue will be released. Enpass appreciates your patience and support in the meantime!

    #SI-2528

  17. Hi @Doobopuk

    Welcome to the Enpass Forums.

    I will gladly help you with your query. Please check the below settings once and let me know if you have enabled them.

    SmartSelect_20211231-172929_Enpass.thumb.jpg.1b8a21d320203e06a2d5d2a833f90371.jpg

     

     

     

     

     

     

     

     

     

     

     

     

     

    If the issue persists, please share the below details with me, and I'll get it investigated - 

    1. The version of the Enpass app.
    2. A screenshot of any error occurring would be helpful.
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