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Abhishek Dewan

Enpass team member
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Posts posted by Abhishek Dewan

  1. Hi @all

    We have escalated your request to our development team, and we want to apprise you that, after extensive testing and quality assurance across various operating systems and machines, we were unable to replicate the reported glitch or bug in Enpass. In light of this, we suggest updating or reinstalling Enpass, including the operating system.

    Should this issue resurface in the future, we will promptly update the forum. We sincerely apologize for any inconvenience caused.

    #SI-3415

  2. Hi @dynweb

    Upon a thorough discussion and investigation, we were able to reproduce the bug. Our development team is now working on fixing it as a priority, and a patch addressing this issue will be released soon. We appreciate your kind patience and cooperation in the interim.

    • Like 1
  3. Hi @Ivarson

    I have duly noted your feedback and shared it with out development team for further consideration and feasibility checks. I will also be sure to update this forum once I have more information on this case. Your patience in the meantime is greatly appreciated.

    #SI-3564

  4. Hi @gabell

    We will gladly assist you with all your queries -

    Unable to import from Roboform -

    Please try the following steps to import the data and let me know if that works:

    1. Open RoboForm.

    2. At the top left corner → Click on RoboForm drop-down options.
      image.png.89ffdc18c2bd95e4124b22be5beb72a0.png

    3. Print lists → Login → Enter the data password.

    4. Click on save.
      image.png.0b394eea3dee44eb5ab7c353f1b8f8e3.png

    5. Save the file and import it into Enpass and share your feedback. Follow the same steps for identities and safe notes data.

    Desktop app is terribly slow -

    Kindly share the below details with me and I'll get this checked for you -

    1. The version of the Enpass app and OS you are using.
    2. The roboform app version you were using.
    3. The total number of Items, attachments and Vaults you have added in the Enpass app.
    4. Any cloud service you are using to synchronize your data.
  5. Hi @nibovim760

    Since Enpass operates as an offline password manager, your data is exclusively stored on your device. Although synchronization across various devices is achievable through cloud services like NextCloud or WebDav, it necessitates the installation of the Enpass app on each device. It's important to note that synchronization with other password managers is not feasible in this setup..

  6. Hi @nibovim760

    As Enpass is an offline password manager, all your data is stored locally on your device and we have no access to it. This is to ensure maximum security for your confidential data. Also,Enpass optionally lets you synchronize your data across devices though a wide range of supported clouds.

    Your cloud always contains a copy of same encrypted data as on your device. A copy of your encrypted data is downloaded on your device where is gets decrypted (locally) for real sync operation to merge changes. Afterwards, it gets encrypted again and uploaded back to the cloud.

    In a nutshell, your cloud works only as a storage medium and no cryptographic operation (encryption or decryption) is performed there. All such operations are performed locally on your device and your data never leaves your device in unencrypted format. To learn more about security with Enpass, please check out this link.

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