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Abhishek Dewan

Enpass team member
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Posts posted by Abhishek Dewan

  1. Hi @pav

    Welcome to the Enpass Forums.

    On the devices on which you are facing this concern, please try the below steps -

    1. Take a backup of the Enpass Data on your device from Enpass Settings → Vaults → Select the Vault → Backup.

    2. Uninstall the Enpass app from Enpass Settings → Advanced → Erase everything.

    3. Reinstall the app and restore using the backup file.

    4. Sync the Vault with the Dropbox Account.

  2. Hi @rps

    Welcome to the Enpass Forums.

    I certainly understand your point. There is an active development effort underway for Enpass. In addition to tracking feature requests and bugs via our internal software, we also release new features/improvements in subsequent updates. It is always a pleasure to hear feedback from our users. Planning, feasibility checks, implementation, and testing are all necessary for developing a new feature or fixing a bug. In order to avoid giving inaccurate information, we are not able to provide an ETA or share any roadmap at the moment. When we add a new feature or fix a bug, we notify our users via email and forums. When a new version is released, you can also check our release notes to see what new features/bug fixes are included.

  3. Hi @zazaza

    I will gladly answer your queries -

    "Is Enpass still actively developed?"

    Enpass is actively being developed. As stated before, we keep track of the feature requests/bugs via our internal system and new features/improvements are released in the subsequent updates.

    "If yes, then what is currently going on? "

    It is a pleasure to receive feedback from our users. However, developing any new feature requires careful planning, feasibility checks, implementation and testing. As a result, we are unable to provide an ETA simply because we would hate to give false information. Our users are notified via forums and email when a new feature is implemented, or a bug is fixed. You can also check our release notes for any new features/bug fixes when a new version is released.

  4. Hi @JFS

    Please share the below details with me, and I’ll have this investigated for you


    1.     The version of the Enpass app you are using.

    2.     Have you downloaded the Enpass app from the Mac AppStore  or from our official website?

    3.     Is the app crashing for you after a certain step, ie, after editing an Item, creating a new Item, etc? Or is it completely random?

    4.     Try disconnecting the internet, then launch the Enpass app and observe if the app is still crashing for you. If it is not crashing, then while the internet is disconnected, try removing the cloud account you are using for synchronization, enable the internet and re-launch Enpass to check if the app is still crashing. Also share the cloud service you are using to synchronize your data.

    5.     Is the Enpass app showing you a crash report after the crash? If yes, kindly share it with me.

  5. Hi @digger16309

    For troubleshooting purposes, please follow the below steps. Let me know if the issue persists -

    1. Ensure that the latest version of Enpass is installed on your device and that the Enpass application is running in the background when using the browser extension. In addition, the “ Enable Extensions ” under the Browser settings of your Enpass application should also be enabled.

    2. I would also suggest checking that you have the latest version of browser installed , re-configuring the extension, and reinstalling it from here.

    3. Try clearing the cache and cookies of the browser.

    4. Ensure that you have allowed access to Enpass in your Antivirus/Firewall/VPN settings. Also try disabling them to see if the issue persists.

    5. You can also try unchecking ' Authorize browsers with code signature only option ' in Enpass app Settings → Browser → Browser Authentication.

  6. Hi @digger16309

    For troubleshooting purposes, please create a manual backup of your Enpass data and then reinstall the app. If the issue persists, please share the version of the Enpass app and OS you are using and I'll have this further investigated for you.


  7. Hi @Bread

    That is correct. On the Mac version of the Enpass app, while the Enpass app is running in the background, the app will not prompt you to authenticate. This is because the Enpass app on desktop devices works together with the Enpass Extension to autofill. Once the browser extension is installed, it must be connected to the Enpass desktop app to allow the saving and autofilling of account credentials and web forms.

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