Incorrect Master Password ---it claims

[formerflyboy]

So I have the premium subscription on my Android app.  My desktop syncs the backup files to MEGA which is then synced to my phone.  When I attempt to restore the file to my Android (Google Pixel 3 XL with the latest version of Android) it asks for the Master Password but when I enter it the app tells me the password is incorrect.  Am I missing something or is there an error happening when the backup file is saved?

Thanks...

Jeffrey Day

formerflyboy@gmail.com

[Kashish]

Hey @formerflyboy 

Welcome to the forums.

When you enable the sync with a cloud account, Enpass encrypts the local data with the Master password and then uploads the encrypted file on the cloud account. So while restoring the file on your Android device, please make sure you are entering the correct master password (the same password of Enpass app you are using on your Desktop).

Thanks.

[formerflyboy]

That is the password I am using and it just keeps telling me the password is incorrect.

[Pratyush Sharma]

Hi,

Sorry for the trouble you are going through.

Please try to restore your database using the WiFi restore option and let us know if the issue persists.

Thanks!

[Patneu]

Maybe you made an error that you didn't realise?

You could try to switch your phone to horizontal orientation (to get a keyboard more similar to your PC) and try again. You could also check if you accidentally added any superfluous signs leading or trailing your password? You may also be missing a key file you use to login on your PC. Also you should make sure you're not confusing the password for your Enpass vault and the one for your cloud storage service.

[Lorenz]

Did you manage to fix this? I have the same problem. I sync my vault file on my Mac to my own Dropbox (not via the Dropbox-Sync since that would leak Dropbox credentials to Enpass) and then try to open it on my Android phone. I then keep getting an "incorrect master password" error, but I am 100% sure I entered it correctly (several times).

[Garima Singh]

Hey @Lorenz

Welcome to the forum and sorry for the inconvenience caused.

Please share the following details so that we can investigate where the problem could be.

• Which Enpass version are you using on each device?
• Are you able to access all Enpass data on your macOS device?

Thanks!

[Diogo Paschoal]

Hi there.

 Same problem for me. Starting this week. Didn't changed master password in any of them.

I'm using in three different devices.

 

OS: Windows 10 Pro 2004, build 19041.450,
Enpass: Last Enpass from Microsoft Store (can't find the version).

 

OS: Ubuntu 20.04
Enpass: 6.5.0.707

 

OS: IPadOS 13.6.1
Enpass: 6.5.0 (473)

Edited September 8, 2020 by Diogo Paschoal
Complementary information.

[winfield]

Hi there.

 

Unfortunately, I have the same problem. i use the correct master password but it just indicates it's wrong. I want to delete this account and register a new one.

Edited September 9, 2020 by winfield

[Garima Singh]

Hey @winfield

We regret the inconvenience. Firstly, there is an issue with OneDrive sync that has been identified at our end. The fix for it will be available pretty soon when we release a new update for Enpass on Windows and Mac. For futher clarity on the issue, please share the below details:

• Which Enpass version are you using on each device?
• Which cloud are you using?

@Diogo Paschoal If you are facing the error while syncing with a cloud account, then let us know which cloud you are using. 

Thanks.

[winfield]

Thanks @Garima Singh

It seems I didn't make it clear. I wrote the master password down on my notebook while registering enpass, now I can't log in with this master password, it realyy makes me feel bad.

Can you help me to delete this account?

[Kashish]

@winfield

Thanks for the reply. On which device are you facing this issue? And, did you face this issue after a recent update of Enpass? Share the Enpass version you are using presently.

[winfield]

Thanks @Kashish

On both windows and iphone it's the same problem. I haven't updated this APP for a long time. The version is 6.5.2, you can refer to the attached picture. Thanks.

[Pratyush Sharma]

Hi @winfield,

Sorry for the inconvenience caused to you.

Please follow the troubleshooting steps mentioned in the given FAQ. In case, if you have tried all the steps described in FAQ, and Enpass still doesn’t accept your Master Password, I'm sorry to say you’ll need to reset your Enpass data and start over. To do so, have a look at this FAQ.

If you have any further queries, please feel free to contact us.