password Synchonization password

[Naj 2]

Hi There,

This is my first time asking here a question. I''ll try to describe the issue i'm facing.

I have bought a new laptop recently and i installed the enpass App on it. After logging in successfully now i want to sync it with my cloud data and here is the issue. It asks for a password so that the Enpass application can synchronize the data between the cloud and the new installed application.

I entered several passwords that i have used in the past but i have never changed it so far i can remember. After several attempts, i do not know anymore how to synchronize between these two applications so that i have the same data on this new laptop as my other devices.

PS: this is not about my master password because i can log in successfully on the enpass password manager, it is the password that the password manager asks to sync the cloud with it.

 

I hope you guys could help me out with this.

 

Kind regards,

 

Naj

[Pratyush Sharma 70]

Hi @Naj,

Welcome to the forums!

it is the password that the password manager asks to sync the cloud with it.

Can you please share the screenshot of the page you mentioned above so that we can help you better.

[Naj 2]

Hi @Pratyush Sharma,

 

Thanks! Down below, you'll see 2 screenshots i get when i try to sync my enpass database with my dropbox. On my mobile phones, it's working perfectly, however, on my both laptops it does not.

I hope there is way to solve this issue because now i cannot sync the new added passwords with my other devices.

 

- Naj

 

[Pratyush Sharma 70]

Hi @Naj,

I assume you are entering the same master password (in the password field) that you used while setting up sync with the DropBox account.

To identify the problem: Is it possible for you to disconnect the sync on any one of the other devices(that are in sync with the same account), and re-connect the sync with the same password which you are trying to use in the new laptop? Note: It might break the sync on the other device if somehow the password you enter is an incorrect password.  

[Naj 2]

Hi @Pratyush Sharma,

 

I have tried that and now i cannot sync the device with the cloud anymore. ;( is there any other solution to re-connect my device(s) with the same enpass data in the cloud?

 

 

[Garima Singh 65]

Hey @Naj

Sorry for the trouble you had.

Please follow these steps as mentioned below:

• Take the backup of Enpass data on all the devices and save it locally.
• Now disconnect Sync from all your devices that are synced from your Drop-Box.
• Open Dropbox in any Browser---> Go to App → Open Enpass folder → Select vault.enpassdbsync file → Rename it as oldvault.enpassbdsync
• Reconnect your all devices from Dropbox.

Hope this helps!

[Naj 2]

Hi @Garima Singh

 

Thank you for your reply! I really hope this helps. As soon as i have tried this method, i will post an update with my findings.

 

Regards,

 

Najim

[Naj 2]

Hi @Garima Singh, @Pratyush Sharma,

 

It worked! I can now sync my devices with the cloud !

 

Thank you for your help both

 

Kind regards,

 

Naj

[Ashdjian 0]

On 9/24/2020 at 12:50 PM, Garima Singh said:

Hey @Naj

Sorry for the trouble you had.

Please follow these steps as mentioned below:

• Take the backup of Enpass data on all the devices and save it locally.
• Now disconnect Sync from all your devices that are synced from your Drop-Box.
• Open Dropbox in any Browser---> Go to App → Open Enpass folder → Select vault.enpassdbsync file → Rename it as oldvault.enpassbdsync
• Reconnect your all devices from Dropbox.

Hope this helps!

Bonjour,

Merci pour l'explication; cela fonctionne correctement grâce à vos explications.

[Pratyush Sharma 70]

Hi @Ashdjian,

Thanks for notifying us. I'm glad to know that the problem has been resolved. If you have any further queries, please feel free to contact us.