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Windows Hello doesn't work on system boot, must restart Enpass


PGTipz
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Same problem here, after reboot Windows Hello doesn't work and the master password is required.

TpmPresent                : True
TpmReady                  : True
TpmEnabled                : True
TpmActivated              : True
TpmOwned                  : True
RestartPending            : True
ManufacturerId            : 1095582720
ManufacturerIdTxt         : AMD
ManufacturerVersion       : 3.58.0.5
ManufacturerVersionFull20 : 3.58.0.5

image.png.cd41d9c125968e96c40d69e9a47ac541.pngimage.thumb.png.e4952d3bf9737ce94dca5215dd3bac80.png

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On 2/18/2022 at 9:50 PM, Shiven said:

Same problem here, after reboot Windows Hello doesn't work and the master password is required.

[...]

I have the same problem with two AMD Systems. I tried everything: Reset TPM, disable/enable Hello within OS und Enpass App. It never works.

Best regards

Alex

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On 2/18/2022 at 9:50 PM, Shiven said:

Same problem here, after reboot Windows Hello doesn't work and the master password is required.

TpmPresent                : True
TpmReady                  : True
TpmEnabled                : True
TpmActivated              : True
TpmOwned                  : True
RestartPending            : True
ManufacturerId            : 1095582720
ManufacturerIdTxt         : AMD
ManufacturerVersion       : 3.58.0.5
ManufacturerVersionFull20 : 3.58.0.5

image.png.cd41d9c125968e96c40d69e9a47ac541.pngimage.thumb.png.e4952d3bf9737ce94dca5215dd3bac80.png

I can confirm, that I have exactly the same setup:
(Language is German, but everything else is the same)

PS C:\WINDOWS\system32> get-tpm

TpmPresent                : True
TpmReady                  : True
TpmEnabled                : True
TpmActivated              : True
TpmOwned                  : True
RestartPending            : False
ManufacturerId            : 1095582720
ManufacturerIdTxt         : AMD
ManufacturerVersion       : 3.58.0.5
ManufacturerVersionFull20 : 3.58.0.5

image.png.09c1dbca8904fb9ae14fadb2df8967aa.png

image.png.4b7ebd9fbd303884c35c2a7f38565cf4.png

 

I'm very disappointed, that there is no reaction from Enpass! I gladly pay the yearly fee, because I really like the tool, but this is very annoying.

Please have a look at this problem and give us a feedback, why it isn't working and when it will be fixed!

Best regards

Alex

Edited by Vibsi
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Hi @Vibsi

I can certainly understand your disappointment in this situation. Rest assured that Enpass is aware of this concern, and I am closely tracking this case. Will post any updates regarding a fix on this same forum thread. Thanks for your patience and understanding in this matter.

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  • 4 weeks later...
  • 1 month later...
On 5/3/2022 at 2:54 PM, Vibsi said:

Another two months have passed...

@Abhishek Dewan a few sprints have passed since this was initially reported. Could you please share with us the progress of the engineering team?

This problem is more annoying than it seems

EDIT: I just tested the freshly released 6.8.0 - still broken. Kudos for the business features, but please fix this one now :)

Edited by FuN_KeY
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