Inkx 0 Posted March 17 Report Share Posted March 17 Hello, I'm using Enpass (Pro) on my Mac and iPhone without any issue. But on my windows laptop, i'm dealing with 1 min delay to open it. I've try to reinstall it (from winodws store) but no change... This occur each time i fully close Enpass and re-open it even after fresh computer start. Some info : Enpass version : 6.6.0 (770) Windows version : latest Item number in Enpass : 170 + 4 docs Sync method : OneDrive Is there some log that i can past to give more info ? Thanks to your help ! Link to post Share on other sites
Garima Singh 110 Posted March 22 Report Share Posted March 22 Hey @Inkx Thanks for your patience. I have shared the details with the team to investigate it. Link to post Share on other sites
Garima Singh 110 Posted March 23 Report Share Posted March 23 Hey @Inkx To troubleshoot this issue, please download Enpass from our website so that you can enable the logs and share with us, it would help us to identify the problem. Enable the logs from the Enpass app by following these steps: Go to Enpass Settings > Advanced > Enable logs. Copy the logs of the Enpass app and share it with us. Thanks! Link to post Share on other sites
Inkx 0 Posted April 2 Author Report Share Posted April 2 Hello @Garima Singh, Sorry for the dealy the email notification was in spambox. See below the log that enpass return. Thanks Info: [HTTP] CURLSSLOPT_NO_REVOKE Info: [HTTP] Using AUTO Proxy detection Info: [HTTP] CURLSSLOPT_NO_REVOKE Info: [HTTP] Using AUTO Proxy detection Info: [HttpClient] https://rest.enpass.io/enpass/alert/?package=in.sinew.enpass.win&os=windows%7C10&version=6.6.1&version_code=809&language=en%7Cfr&after=1617355404&license=pro curlresultcode: 0 responseheaders: HTTP/1.1 200 OK Allow: GET, HEAD, OPTIONS Cache-Control: no-cache, no-store Content-Security-Policy: default-src 'none'; Content-Type: application/json Date: Fri, 02 Apr 2021 09:24:55 GMT Feature-Policy: geolocation 'none'; midi 'none'; notifications 'none'; push 'none'; sync-xhr 'none'; microphone 'none'; camera 'none'; magnetometer 'none'; gyroscope 'none'; speaker 'none'; vibrate 'none'; fullscreen 'none'; payment 'none'; usb 'none'; Referrer-Policy: no-referrer Server: nginx Strict-Transport-Security: max-age=31536000; includeSubdomains; preload Vary: Cookie, Origin X-Content-Type-Options: nosniff X-Frame-Options: SAMEORIGIN X-XSS-Protection: 1; mode=block Content-Length: 241 Connection: keep-alive Info: [HttpClient] https://license.enpass.io/api/v1/subscription/me/ curlresultcode: 0 responseheaders: HTTP/1.1 200 OK Allow: POST, OPTIONS Cache-Control: no-cache, no-store Content-Security-Policy: default-src 'none'; Content-Type: text/html; charset=utf-8 Date: Fri, 02 Apr 2021 09:24:56 GMT Feature-Policy: geolocation 'none'; midi 'none'; notifications 'none'; push 'none'; sync-xhr 'none'; microphone 'none'; camera 'none'; magnetometer 'none'; gyroscope 'none'; speaker 'none'; vibrate 'none'; fullscreen 'none'; payment 'none'; usb 'none'; Referrer-Policy: no-referrer Server: nginx Strict-Transport-Security: max-age=31536000; includeSubdomains; preload Vary: Cookie, Origin X-Content-Type-Options: nosniff X-Frame-Options: SAMEORIGIN X-XSS-Protection: 1; mode=block Content-Length: 748 Connection: keep-alive Info: [NATIVE_LIST:] 49 ms Info: [NATIVE_LIST:] 27 ms Info: [NATIVE_LIST:] 4 ms Info: [HTTP] CURLSSLOPT_NO_REVOKE Info: [HTTP] Using AUTO Proxy detection Info: [HttpClient] https://graph.microsoft.com/v1.0/me/drive/special/approot:/vault.enpassdbsync curlresultcode: 0 responseheaders: HTTP/1.1 200 OK Date: Fri, 02 Apr 2021 09:25:00 GMT Content-Type: application/json;odata.metadata=minimal;odata.streaming=true;IEEE754Compatible=false;charset=utf-8 Cache-Control: no-store Transfer-Encoding: chunked Strict-Transport-Security: max-age=31536000 request-id: aef50837-6d92-4bed-9d43-47bfdfe35cdc client-request-id: aef50837-6d92-4bed-9d43-47bfdfe35cdc x-ms-ags-diagnostic: {"ServerInfo":{"DataCenter":"North Europe","Slice":"E","Ring":"4","ScaleUnit":"003","RoleInstance":"DB1PEPF00005A53"}} OData-Version: 4.0 Link to post Share on other sites
hispanico 1 Posted April 6 Report Share Posted April 6 (edited) Identical problem with windows 10 this is my log, my version is 6.6.1 Info: [HTTP] CURLSSLOPT_NO_REVOKE Info: [HTTP] Using AUTO Proxy detection Info: [HTTP] CURLSSLOPT_NO_REVOKE Info: [HTTP] Using AUTO Proxy detection Info: [HttpClient] https://rest.enpass.io/enpass/alert/?package=in.sinew.enpass.win&os=windows%7C10&version=6.6.1&version_code=809&language=en%7Cit&after=1617689067&license=lite&trial=0 curlresultcode: 0 responseheaders: HTTP/1.1 200 OK Allow: GET, HEAD, OPTIONS Cache-Control: no-cache, no-store Content-Security-Policy: default-src 'none'; Content-Type: application/json Date: Tue, 06 Apr 2021 06:07:46 GMT Feature-Policy: geolocation 'none'; midi 'none'; notifications 'none'; push 'none'; sync-xhr 'none'; microphone 'none'; camera 'none'; magnetometer 'none'; gyroscope 'none'; speaker 'none'; vibrate 'none'; fullscreen 'none'; payment 'none'; usb 'none'; Referrer-Policy: no-referrer Server: nginx Strict-Transport-Security: max-age=31536000; includeSubdomains; preload Vary: Cookie, Origin X-Content-Type-Options: nosniff X-Frame-Options: SAMEORIGIN X-XSS-Protection: 1; mode=block Content-Length: 241 Connection: keep-alive Info: [HttpClient] https://license.enpass.io/api/v1/subscription/me/ curlresultcode: 0 responseheaders: HTTP/1.1 200 OK Allow: POST, OPTIONS Cache-Control: no-cache, no-store Content-Security-Policy: default-src 'none'; Content-Type: text/html; charset=utf-8 Date: Tue, 06 Apr 2021 06:07:46 GMT Feature-Policy: geolocation 'none'; midi 'none'; notifications 'none'; push 'none'; sync-xhr 'none'; microphone 'none'; camera 'none'; magnetometer 'none'; gyroscope 'none'; speaker 'none'; vibrate 'none'; fullscreen 'none'; payment 'none'; usb 'none'; Referrer-Policy: no-referrer Server: nginx Strict-Transport-Security: max-age=31536000; includeSubdomains; preload Vary: Cookie, Origin X-Content-Type-Options: nosniff X-Frame-Options: SAMEORIGIN X-XSS-Protection: 1; mode=block Content-Length: 740 Connection: keep-alive Info: [NATIVE_LIST:] 8 ms Info: [NATIVE_LIST:] 2 ms Info: [NATIVE_LIST:] 0 ms Info: [HTTP] CURLSSLOPT_NO_REVOKE Info: [HTTP] Using AUTO Proxy detection Info: [HttpClient] https://www.googleapis.com/drive/v3/files/?orderBy=modifiedTime+desc&q='appDataFolder'+in+parents+and+trashed+=+false+&spaces=appDataFolder curlresultcode: 0 responseheaders: HTTP/1.1 200 OK Cache-Control: no-cache, no-store, max-age=0, must-revalidate Pragma: no-cache Expires: Mon, 01 Jan 1990 00:00:00 GMT Date: Tue, 06 Apr 2021 06:07:51 GMT Vary: X-Origin Content-Type: application/json; charset=UTF-8 X-Content-Type-Options: nosniff X-Frame-Options: SAMEORIGIN Content-Security-Policy: frame-ancestors 'self' X-XSS-Protection: 1; mode=block Server: GSE Alt-Svc: h3-29=":443"; ma=2592000,h3-T051=":443"; ma=2592000,h3-Q050=":443"; ma=2592000,h3-Q046=":443"; ma=2592000,h3-Q043=":443"; ma=2592000,quic=":443"; ma=2592000; v="46,43" Accept-Ranges: none Vary: Origin,Accept-Encoding Transfer-Encoding: chunked Info: [HTTP] CURLSSLOPT_NO_REVOKE Info: [HTTP] Using AUTO Proxy detection Info: [HttpClient] https://www.googleapis.com/drive/v3/files/1op6BiFh-4VWztSpncuR5ZVJ-SDoN1ZUs6LAXM9ewyfbwuztlcA?fields=*&spaces=appDataFolder curlresultcode: 0 responseheaders: HTTP/1.1 200 OK Cache-Control: no-cache, no-store, max-age=0, must-revalidate Pragma: no-cache Expires: Mon, 01 Jan 1990 00:00:00 GMT Date: Tue, 06 Apr 2021 06:07:52 GMT Vary: X-Origin Content-Type: application/json; charset=UTF-8 X-Content-Type-Options: nosniff X-Frame-Options: SAMEORIGIN Content-Security-Policy: frame-ancestors 'self' X-XSS-Protection: 1; mode=block Server: GSE Alt-Svc: h3-29=":443"; ma=2592000,h3-T051=":443"; ma=2592000,h3-Q050=":443"; ma=2592000,h3-Q046=":443"; ma=2592000,h3-Q043=":443"; ma=2592000,quic=":443"; ma=2592000; v="46,43" Accept-Ranges: none Vary: Origin,Accept-Encoding Transfer-Encoding: chunked With previuous version seem not have this problem...where i can download it, to try if solve ?? Hispa Edited April 6 by hispanico Link to post Share on other sites
Garima Singh 110 Posted April 6 Report Share Posted April 6 Hey @hispanico & @Inkx I have shared the logs provided by you to the team. Please bear with us while we are looking into this. Thanks! Link to post Share on other sites
Phil123 2 Posted April 7 Report Share Posted April 7 Hey, i Have the same Problem with the latest Version. Enpass also freezes briskly during operation and not just when it is opened. Phil Link to post Share on other sites
Garima Singh 110 Posted April 7 Report Share Posted April 7 Hey @Inkx @hispanico @Phil123 While checking the the logs of Enpass website version provided by @Inkx & @hispanico, our team has found that there is not a delay or app freezing. Please confirm if the website version is also opening with a delay or freezing after opening the app similar to store version? Also, to check if the anti-virus installed in the system might be delaying starting of Enpass app, please check by disabling the antivirus and share your findings with us. Thanks! Link to post Share on other sites
Inkx 0 Posted April 7 Author Report Share Posted April 7 Hello @Garima Singh, The website version seems to be a little bit faster but i'm still have "white screen" and waiting time. Disabling my anti-virus as (ESET Endpoint security) no effect on the enpass opening delay in my case... Link to post Share on other sites
Phil123 2 Posted Friday at 06:16 AM Report Share Posted Friday at 06:16 AM I can only agree. Web and app version both make the same mistake. The start alone takes a long time before the app for registration even appears. Another freeze after logging in. Virus protection = TrendMicro. Deactivating / switching off is unsuccessful. Greetings Link to post Share on other sites
Garima Singh 110 Posted Friday at 11:05 AM Report Share Posted Friday at 11:05 AM Hey @Inkx @hispanico & @Phil123 Thanks for the confirmation. We were unable to reproduce this issue on our systems and we believe this bug is specific to your environment. In order to test this again, we need some more input from you. The following program 'procmon' will let you capture and record events from Enpass app and tell us why it is running slow. You can save that file and share it back to us via PM or via mail at support@enpass.io - Download Process monitor from here. Close Enpass if already running. Open Process monitor and add this filter- 'Process Name' --> 'Contains' --> 'Enpass' --> 'Include' (Attaching a screenshot for your reference). Now open Enpass, wait for white screen/freezing issues and then once it's open then close it. Save profiling information in Process monitor by going to File->Save, make sure to select 'All events'. Also, let us know the below details- Did you start facing this issue recently - like after an Enpass update, or did you face the same problem earlier as well? Share your system info (device specifications, model, OS version) on which you are getting this error? Are you using any firewall on the same device? Please confirm if the issue resurfaces after the app freshly installed or after setting up the sync and restoring Enpass data. Did you set the Enpass data location to a network folder? Link to post Share on other sites
Inkx 0 Posted Friday at 02:37 PM Author Report Share Posted Friday at 02:37 PM Hello @Garima Singh, I send you the export by PM. See my answer to your question below : Quote Did you start facing this issue recently - like after an Enpass update, or did you face the same problem earlier as well? I'm not using Enpass everyday on my Windows laptop but i don't remember than the older version (like years ago) was lagging Quote Share your system info (device specifications, model, OS version) on which you are getting this error? Model : Dell XPS 13 9360 (i5 8Go RAM) OS : Windows 10 Family version 20H2 version 19042.868 Quote Are you using any firewall on the same device? My anti-virus is ESET Endpoint security and acting like firewall too. But as i say, disabling it as no effect. Quote Please confirm if the issue resurfaces after the app freshly installed or after setting up the sync and restoring Enpass data. Yes i confirm, same effect after re-install Quote Did you set the Enpass data location to a network folder? Using OneDrive as sync method. I have 3 office365 accounts, 2 professional and 1 personal. I'm using my personal account to sync it regards, Link to post Share on other sites
Phil123 2 Posted 22 hours ago Report Share Posted 22 hours ago Hey, I have solved the Problem. My Backup was configured on a network share. This share dont exists (old Server). After i disabled the Backup, it works fine. Greetings Phil 1 Link to post Share on other sites
Inkx 0 Posted 21 hours ago Author Report Share Posted 21 hours ago Hello, Thanks Phil for your feedback ! I've starting to backup my laptop with OneDrive so my Document folder become "network" folder i think. But unfortunately after trying to change the backup folder to C:/Users/Me/.enpass/Backups/ to be out of OneDrive scope it doesn't solve my issue even if i disable backup. I've try to "repair" with enpass's installer after making my change but no effect... cc @Garima Singh Link to post Share on other sites
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