IOS app always need to search password

[albopf]

I have an app in which a password may be required. When the keyboard pops up to enter the password, the autofill symbol (the key) appropriately appears. When I select it, I am appropriately taken into Enpass, where I must Search for the proper password.

However, unlike in other cases (e.g., websites) Enpass never learns or remembers the results of the Search for that app’s password. I must Search for it in Enpass each time.

How may I acquire Enpass learning in the case of an iOS app password stored in Enpass?

[Anshu kumar]

Hey @albopf,

Sorry for the trouble you are going through.

Please let me know which iOS and Enpass version are you using along with the name of the App where you are having the problem so that we can look into it.

Thanks!

[albopf]

Enpass 5.6.1,  iOS 12.0.1, Safari

Edited October 25, 2018 by albopf

[vas]

Hi, I am having a very similar issue to 

There is an app on my iPhone that I always have to search the password for. Enpass never remembers my choice and never prompt me to save it, and always shows "We could not find a corresponding item. Try Search!".

On the website the autofill works fine in both desktop and iPhone.

 

iOS 14.7.1, Enpass 6.7.0 (562), app failing to be autofilled Sunsuper 2.2.6 Build 340

[Abhishek Dewan]

Hi @vas

Welcome to the Enpass Community!

I did check this for you with our tech expert team, Enpass Auto-Fill not working for SunSuper App. For better testing can you please help us know any other Apps in which you are facing similar issues.

Thanks

[tschoepler]

Same here with

SecureGo plus App by Mastercard

 

i tried create new item from the top of the autofill list in Enpass but no luck.

 

[Abhishek Dewan]

Hi @tschoepler

Please share the below details with me and I'll get it checked for you -

1. The version of the Enpass app and the version of the OS you are using on your device.
2. Are you facing this issue with just the SecureGo plus app or any other app as well?

[tschoepler]

Enpass 6.8.1

iPadOS 15.4.1

i think I only have it with securego plus. There might have been another one in the past that I can’t recall right now. Definitely don’t have it with many/all apps.

[Abhishek Dewan]

Hi @tschoepler

Thanks for the details.

I have forwarded this concern to our dedicated testing team and will get back to you soon with an update. Your patience in the meantime is appreciated.

#SI-2872

[Abhishek Dewan]

Hi @tschoepler

We have reproduced the bug on our end due to which the iOS Enpass app needed to search for the password of the SecureGo plus App. Our dedicated development team is working on resolving it and a patch addressing this issue will be released soon. Thank you for your patience while we work on fixing the bug.