Option "Remember the location of the last used key file" no longer works

[mrc247]

Unfortunately, to solve the Dropbox sync problem, I had to completely delete Enpass and set it up again with a backup.
I also have to reset all the settings in the application.

Since then, the option "Remember the location of the last used key file" no longer works.

Before my Enpass reset, I always only have to enter the master password at Enpass start, the key file was already selected.

Now after the reset, in addition to the master password, I have to click on "Select key file" every time and then select the file.

I would open a case with Enpass Support, but unfortunately the cases I open, for example because of the Dropbox Sync. Problem, either not answered at all or they are simply closed unresolved.

So please, can someone help me to solve the problem and restore the state before my Enpass reset.

Many greetings

 

macOS 13.1

Enpass 6.8.4 (1166)

 

[Abhishek Dewan]

Hi @mrc247

We have received your query on support@enpass.io and have responded to the same. To avoid duplication of efforts and confusion, we request you to please revert to the same. Moreover, for a faster response to your query, we recommend either creating a ticket on our email channel or our forums. It helps us to track the concern/query with ease meaning quicker responses from support. We appreciate your understanding in this matter.

[mrc247]

2 hours ago, Abhishek Dewan said:

Hi @mrc247

We have received your query on support@enpass.io and have responded to the same. To avoid duplication of efforts and confusion, we request you to please revert to the same. Moreover, for a faster response to your query, we recommend either creating a ticket on our email channel or our forums. It helps us to track the concern/query with ease meaning quicker responses from support. We appreciate your understanding in this matter.

 

Yes, this time I got a response from support.

It wasn't my fault that the Dropbox problem resulted in a total of 3 cases.

After I hadn't received an answer to the first case for more than three weeks, I responded to the automatic answer because I wanted to know what the status was and this automatically opened case no. 2.
When I hadn't heard from Case No. 2 for two weeks, I asked again and since Case No. 2 was apparently simply closed without a solution, Case No. 3 was automatically generated. But I didn't get any reaction to Case No. 3 either.

That was one of the worst support experiences of my life.
And I make my money as a system administrator who constantly has to open cases with companies like VMware, NetApp or HPE.

Thank you for your understanding that I'm a little annoyed that I also have to analyze problems caused by an Enpass update in the evening.

 

[holuhaik]

Me too!

paper minecraft

 

Edited December 22, 2022 by holuhaik