mrc247 Posted December 15, 2022 Report Share Posted December 15, 2022 Unfortunately, to solve the Dropbox sync problem, I had to completely delete Enpass and set it up again with a backup. I also have to reset all the settings in the application. Since then, the option "Remember the location of the last used key file" no longer works. Before my Enpass reset, I always only have to enter the master password at Enpass start, the key file was already selected. Now after the reset, in addition to the master password, I have to click on "Select key file" every time and then select the file. I would open a case with Enpass Support, but unfortunately the cases I open, for example because of the Dropbox Sync. Problem, either not answered at all or they are simply closed unresolved. So please, can someone help me to solve the problem and restore the state before my Enpass reset. Many greetings macOS 13.1 Enpass 6.8.4 (1166) Link to comment Share on other sites More sharing options...
Abhishek Dewan Posted December 16, 2022 Report Share Posted December 16, 2022 Hi @mrc247 We have received your query on support@enpass.io and have responded to the same. To avoid duplication of efforts and confusion, we request you to please revert to the same. Moreover, for a faster response to your query, we recommend either creating a ticket on our email channel or our forums. It helps us to track the concern/query with ease meaning quicker responses from support. We appreciate your understanding in this matter. Link to comment Share on other sites More sharing options...
mrc247 Posted December 16, 2022 Author Report Share Posted December 16, 2022 2 hours ago, Abhishek Dewan said: Hi @mrc247 We have received your query on support@enpass.io and have responded to the same. To avoid duplication of efforts and confusion, we request you to please revert to the same. Moreover, for a faster response to your query, we recommend either creating a ticket on our email channel or our forums. It helps us to track the concern/query with ease meaning quicker responses from support. We appreciate your understanding in this matter. Yes, this time I got a response from support. It wasn't my fault that the Dropbox problem resulted in a total of 3 cases. After I hadn't received an answer to the first case for more than three weeks, I responded to the automatic answer because I wanted to know what the status was and this automatically opened case no. 2. When I hadn't heard from Case No. 2 for two weeks, I asked again and since Case No. 2 was apparently simply closed without a solution, Case No. 3 was automatically generated. But I didn't get any reaction to Case No. 3 either. That was one of the worst support experiences of my life. And I make my money as a system administrator who constantly has to open cases with companies like VMware, NetApp or HPE. Thank you for your understanding that I'm a little annoyed that I also have to analyze problems caused by an Enpass update in the evening. Link to comment Share on other sites More sharing options...
holuhaik Posted December 22, 2022 Report Share Posted December 22, 2022 (edited) Me too! paper minecraft Edited December 22, 2022 by holuhaik Link to comment Share on other sites More sharing options...
mrc247 Posted April 13 Author Report Share Posted April 13 On 12/16/2022 at 12:20 PM, Abhishek Dewan said: Hi @mrc247 We have received your query on support@enpass.io and have responded to the same. To avoid duplication of efforts and confusion, we request you to please revert to the same. Moreover, for a faster response to your query, we recommend either creating a ticket on our email channel or our forums. It helps us to track the concern/query with ease meaning quicker responses from support. We appreciate your understanding in this matter. When will the problem I described be fixed??? It annoys me to death having to manually select the key file every time Enpass starts on the Mac. I already opened a support case and this thread in mid-December 2022 and have not received an answer... four months later.. Link to comment Share on other sites More sharing options...
Abhishek Dewan Posted April 13 Report Share Posted April 13 Hi @mrc247 Our development team is aware of this bug and they are working on fixing it. I will be unable to share any ETA at the moment but will be sure to update this forum once a patch addressing this issue is released. We appreciate your kind understanding and patience in the interim. 1 Link to comment Share on other sites More sharing options...
mrc247 Posted April 13 Author Report Share Posted April 13 33 minutes ago, Abhishek Dewan said: Hi @mrc247 Our development team is aware of this bug and they are working on fixing it. I will be unable to share any ETA at the moment but will be sure to update this forum once a patch addressing this issue is released. We appreciate your kind understanding and patience in the interim. Thanks for the information. Then let's hope it doesn't take another four months. Link to comment Share on other sites More sharing options...
Ivarson Posted April 17 Report Share Posted April 17 Enpass has the same amnesia under Linux, however, there I can simply restart enpass, untick and then immediately tick "Remember keyfile", it will in other words honor the setting the second time you enable it. Does the same apply for MacOS? Link to comment Share on other sites More sharing options...
mrc247 Posted April 17 Author Report Share Posted April 17 6 hours ago, Ivarson said: Enpass has the same amnesia under Linux, however, there I can simply restart enpass, untick and then immediately tick "Remember keyfile", it will in other words honor the setting the second time you enable it. Does the same apply for MacOS? Unfortunately not, I already had the same idea. ;-) Link to comment Share on other sites More sharing options...
BrlargoVGuy Posted May 19 Report Share Posted May 19 I'm having this issue as well in Windows. New / Clean install of Enpass using the Windows Store installer. Fix this please, seriously a pain in the ass. Link to comment Share on other sites More sharing options...
BrlargoVGuy Posted May 22 Report Share Posted May 22 I sent a support request to enpass, and received a response that they've reproduced the bug, prioritized it as high priority, and are working to resolve it. Hopefully that will roll out sometime soon. Link to comment Share on other sites More sharing options...
mrc247 Posted July 23 Author Report Share Posted July 23 On 4/13/2023 at 2:13 PM, Abhishek Dewan said: Hi @mrc247 Our development team is aware of this bug and they are working on fixing it. I will be unable to share any ETA at the moment but will be sure to update this forum once a patch addressing this issue is released. We appreciate your kind understanding and patience in the interim. Hi Abhishek Dewan, I just installed the new Enpass version (6.9.0) and I can't believe the bug hasn't been fixed yet. WTF It's been 7 months since I reported the bug. I'm lost for words.. Link to comment Share on other sites More sharing options...
Abhishek Dewan Posted July 24 Report Share Posted July 24 Hi @mrc247 I completely empathize with your disappointment regarding this matter. Rest assured, we are diligently working to uncover the root cause of this issue and implement the necessary fixes. Our primary goal is to provide a smooth user experience, and we sincerely apologize for any inconvenience caused. We are actively monitoring this forum and carefully considering the valuable feedback from our users to expedite the resolution process. Your patience and understanding during this time are immensely appreciated. Please bear with us as we address this concern, and we thank you wholeheartedly for your continued support and cooperation. 1 1 Link to comment Share on other sites More sharing options...
kuk Posted August 3 Report Share Posted August 3 I don't think this bug will be fixed soon, but I have it too. Just to note that others have this problem as well. Wordy excuses that nothing is done, of course, strengthens a customer loyalty immensely. 2 Link to comment Share on other sites More sharing options...
BrlargoVGuy Posted August 3 Report Share Posted August 3 This big was fixed for me months ago after reporting the issue with a support ticket. Using the Windows store as source on an x64 win 10 box, FWIW. Link to comment Share on other sites More sharing options...
Robin Posted August 10 Report Share Posted August 10 Had the same issue. What fixed it for me was changing the master password and removing + re-adding the Keyfile. Go to settings --> Security Choose 'change master password' and authorize yourself with your current password On the bottom of the page click Advanced --> Remove Keyfile Click again on Advanced --> Add Keyfile Enter your new (or same as before) password Click Done Above steps finally made Enpass remember my Keyfile location. Hope it will help others with this issue as well. I must say that I'm also disappointed with the lack of communication from the Enpass team surrounding this matter though . Over half a year that "our development team is already working on fixing this bug". That must be a helluva bug if it takes this long... 1 Link to comment Share on other sites More sharing options...
mrc247 Posted August 16 Author Report Share Posted August 16 Many thanks to everyone who shares with us here in the thread that they have the same problem! On 8/10/2023 at 4:51 PM, Robin said: Had the same issue. What fixed it for me was changing the master password and removing + re-adding the Keyfile. Go to settings --> Security Choose 'change master password' and authorize yourself with your current password On the bottom of the page click Advanced --> Remove Keyfile Click again on Advanced --> Add Keyfile Enter your new (or same as before) password Click Done Above steps finally made Enpass remember my Keyfile location. Hope it will help others with this issue as well. I must say that I'm also disappointed with the lack of communication from the Enpass team surrounding this matter though . Over half a year that "our development team is already working on fixing this bug". That must be a helluva bug if it takes this long... Thank you for sharing this workaround with us. Before I try it myself I have a question: If I remove the key file and add it back, is it a new file so I have to replace it on all my other devices as well? or does it remain the same file during the process? Link to comment Share on other sites More sharing options...
Robin Posted August 18 Report Share Posted August 18 On 8/16/2023 at 6:03 PM, mrc247 said: Before I try it myself I have a question: If I remove the key file and add it back, is it a new file so I have to replace it on all my other devices as well? or does it remain the same file during the process? You select the same Keyfile that you always select when opening Enpass, so you will NOT have to replace it on any other device: it stays the same. In my case this fixed the issue in Windows (on 2 different machines!). Good luck, hope it solves your issue as well! Link to comment Share on other sites More sharing options...
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