Option "Remember the location of the last used key file" no longer works

[mrc247]

Unfortunately, to solve the Dropbox sync problem, I had to completely delete Enpass and set it up again with a backup.
I also have to reset all the settings in the application.

Since then, the option "Remember the location of the last used key file" no longer works.

Before my Enpass reset, I always only have to enter the master password at Enpass start, the key file was already selected.

Now after the reset, in addition to the master password, I have to click on "Select key file" every time and then select the file.

I would open a case with Enpass Support, but unfortunately the cases I open, for example because of the Dropbox Sync. Problem, either not answered at all or they are simply closed unresolved.

So please, can someone help me to solve the problem and restore the state before my Enpass reset.

Many greetings

 

macOS 13.1

Enpass 6.8.4 (1166)

 

[Abhishek Dewan]

Hi @mrc247

We have received your query on support@enpass.io and have responded to the same. To avoid duplication of efforts and confusion, we request you to please revert to the same. Moreover, for a faster response to your query, we recommend either creating a ticket on our email channel or our forums. It helps us to track the concern/query with ease meaning quicker responses from support. We appreciate your understanding in this matter.

[mrc247]

2 hours ago, Abhishek Dewan said:

Hi @mrc247

We have received your query on support@enpass.io and have responded to the same. To avoid duplication of efforts and confusion, we request you to please revert to the same. Moreover, for a faster response to your query, we recommend either creating a ticket on our email channel or our forums. It helps us to track the concern/query with ease meaning quicker responses from support. We appreciate your understanding in this matter.

 

Yes, this time I got a response from support.

It wasn't my fault that the Dropbox problem resulted in a total of 3 cases.

After I hadn't received an answer to the first case for more than three weeks, I responded to the automatic answer because I wanted to know what the status was and this automatically opened case no. 2.
When I hadn't heard from Case No. 2 for two weeks, I asked again and since Case No. 2 was apparently simply closed without a solution, Case No. 3 was automatically generated. But I didn't get any reaction to Case No. 3 either.

That was one of the worst support experiences of my life.
And I make my money as a system administrator who constantly has to open cases with companies like VMware, NetApp or HPE.

Thank you for your understanding that I'm a little annoyed that I also have to analyze problems caused by an Enpass update in the evening.

 

[holuhaik]

Me too!

paper minecraft

 

Edited December 22, 2022 by holuhaik

[mrc247]

On 12/16/2022 at 12:20 PM, Abhishek Dewan said:

Hi @mrc247

We have received your query on support@enpass.io and have responded to the same. To avoid duplication of efforts and confusion, we request you to please revert to the same. Moreover, for a faster response to your query, we recommend either creating a ticket on our email channel or our forums. It helps us to track the concern/query with ease meaning quicker responses from support. We appreciate your understanding in this matter.

 

When will the problem I described be fixed???

It annoys me to death having to manually select the key file every time Enpass starts on the Mac.

I already opened a support case and this thread in mid-December 2022 and have not received an answer... four months later..

 

 

[Abhishek Dewan]

Hi @mrc247

Our development team is aware of this bug and they are working on fixing it. I will be unable to share any ETA at the moment but will be sure to update this forum once a patch addressing this issue is released. We appreciate your kind understanding and patience in the interim.

[mrc247]

33 minutes ago, Abhishek Dewan said:

Hi @mrc247

Our development team is aware of this bug and they are working on fixing it. I will be unable to share any ETA at the moment but will be sure to update this forum once a patch addressing this issue is released. We appreciate your kind understanding and patience in the interim.

 

Thanks for the information.

Then let's hope it doesn't take another four months.

 

[Ivarson]

Enpass has the same amnesia under Linux, however, there I can simply restart enpass, untick and then immediately tick "Remember keyfile", it will in other words honor the setting the second time you enable it. Does the same apply for MacOS? 

[mrc247]

6 hours ago, Ivarson said:

Enpass has the same amnesia under Linux, however, there I can simply restart enpass, untick and then immediately tick "Remember keyfile", it will in other words honor the setting the second time you enable it. Does the same apply for MacOS? 

Unfortunately not, I already had the same idea. ;-)

 

[BrlargoVGuy]

I'm having this issue as well in Windows. New / Clean install of Enpass using the Windows Store installer. Fix this please, seriously a pain in the ass. 

[BrlargoVGuy]

I sent a support request to enpass, and received a response that they've reproduced the bug, prioritized it as high priority, and are working to resolve it. Hopefully that will roll out sometime soon.