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JFL35

Sync failed with iCloud

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Hello,

 

The sync using iCloud doesn't work for now two weeks...

Running Enpass desktop v5.6.9 on my MBP with macOS 10.13.05, and Enpass v5.5.8 on my iOS devices (with iOS 11.4), I didn't have iCloud sync pb for years untill end of june...

I already tried, with no success, to disconnect/reconnect iCloud on both, and also remove iCloud backup...

Now when I try to disconnect/reconnect iCloud on macOS, I have "Error code: -116".

Any ideas ?

TIA

Joachim.

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Guest Akash Vyas

Hey @JFL35

Please follow these quick troubleshooting steps and let me know if it works out:

  1. Open Enpass--> Settings--> Sync--> Disable.
  2. Go to device/system settings--> iCloud--> iCloud drive--> Turn off the iCloud drive and turn it on again.
  3. Now turn on the sync and check.

Hope this helps!
 

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Hello Akash,

Thanks for the advice but unfortunately it doesn't solve the problem...

I disable sync, turn off/on iCloud Drive, and enable sync again on both devices (Mac and iPhone). When I then launch Enpass on the Mac it creates a sync copy on iCloud Drive, but it didn't sync neither on the iPhone nor update the file timestamp on iCloud drive. I added an entry on Enpass iPhone but nothing sync and the new entry doesn't arrived on the Mac...

The only good point is that I do not have error 116 anymore...

Any new idea ?

Joachim.

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Hello,

Quick update of the situation...

With the same configuration (Mac & iOS) and changing only iCloud by GoogleDrive, no more sync issues...
So it seems that there is a problem with EnPass using iCloud sync... Hope it will be solved in the next release.

Joachim.

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I often do have this issue too. No problem on my MacBook, but on the iMac i have to press "Sync Now" EVERY SINGLE DAY.  Today the error code is 1104004, not sure if its always the same. Running Enpass 6 on macOS Mojave.

Edited by benson

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