I have Windows 10 22H2, OS build 19045.3693
Firefox version: 118.0.2 (64-bit)
Enpass app version: 6.92.1562.0 downloaded from Microsoft Store
Enpass firefox extension version: 6.9.2
About a week ago , every time i am trying  to use Enpass extension in Firefox , to sign in to a website ,i  got the message:
  "Update Required.Extension is unable to connect with Enpass.You are using an older version of Enpass. The extension requires Enpass version  6.0.0 or later be installed first..Update Now"
Then I  press the " Update now" button and  go to the Enpass downloads page :https://www.enpass.io/downloads/, to download the extension again, while the extension already exists in my Firefox browser. After that extension works fine , but i must repeat that action  every time i open  Firefox browser.
I dont have any issue with Chrome or Edge.
I uninstalled and then reinstalled ,both app and extension but no result.
Please tell me what to do to fix this problem.
Thank you.

Edited November 21, 20232 yr by tsipromadouro

Hello Enpass staff,

For the past few days I've been getting an update required error message when using the Enpass extension on Firefox for MacOS.

The message is showing every few hours, and the only way to make the extension work is re-install the extension.

This helps temporarily, but the error message returns after I start working on the computer after it was in sleep mode.

My Enpass app and extension are updated to version 6.9.2. Firefox is on version 119.0.1 and MacOS is on version 14.1.1.

Hope you can fix this issue soon.

I had to face this issue yesterday for the first time aswell. Same software versions, besides me using Win 11 23H2. A quick restart of the browser fixed it at that point, but your post suggests, there is more going on.

Edited November 21, 20232 yr by AnakinCaesar

Hi @tsipromadouro

Our team is looking into this concern for you. As soon as I have more information related to this case, I will be sure to update this forum. Your patience in the meantime is greatly appreciated.

#SI-3548

Hi @all

Following a comprehensive examination of this matter, we wish to apprise you that we were able to replicate the issue. Regrettably, it seems there is no immediate solution for the reported concern. In light of this, we suggest employing the workaround outlined by our specialist team below. Additionally, Enpass has assigned a high priority to address this issue and is actively working towards a swift resolution. We value your support and patience.

Workaround: To address this issue, kindly restart the Firefox browser.

Hi,

I should expose you my problem on windows 10 . It looks like the ones exposed above

Here is snapshot of the request of an identification code  from the firefox extension. But no displayed popup (from the application ?) to copy it.

In fact popup (from web...) are allowed  in the firefox configuration.

I hope you will fix this problem. Enpass worked so well and is so usefull.

Regards

Marc

 

 

 

 

Hi @xaintrailles

It appears that the challenge you're encountering differs from the topic under discussion in this forum. Please consider trying the following steps, as they are likely to be beneficial in addressing your specific situation -

1. Ensure that the latest version of Enpass is installed on your device and that the Enpass application is running in the background when using the browser extension. In addition, the “ Enable Extensions ” under the Browser settings of your Enpass application should also be enabled.

2. I would also suggest checking that you have the latest version of browser installed , re-configuring the extension, and reinstalling it from here.

3. Try clearing the cache and cookies of the browser.

4. Ensure that you have allowed access to Enpass in your Antivirus/Firewall/VPN settings. Also try disabling them to see if the issue persists.

Hello,

I'm having a problem with the Enpass extension for Firefox running on SuSE Linux (Tumbleweed). Since one of the latest updates (either FF or Enpass) I always get the message that an update to Enpass is required when trying to login to a web site using the extension.

The message is (translated from German):

Update required
The extension cannot connect to Enpass.
You're using an old version of Enpass. The extension requires Enpass version 6.0.0 or above.

Of course I'm using the current version of Enpass. According to Help/About I'm using Enpass 6.9.2 (1563).

Firefox is version 119.0.1, Linux is SuSE Tumbleweed with Kernel 6.6.2. Extension says that it is v6.9.2 (updated Nov. 08, 2023).

When using Chromium the connection to Enpass works fine.

Edited November 24, 20232 yr by Oceanwaves

Notch another one up.

Same issue: 'Update Required'

Looking forward to the final fix.

Cheers.

take a look here.

Edited November 27, 20232 yr by AnakinCaesar

Thanks for pointing me to that thread. Looks like a general Firefox problem. Workaround doesn't help here, I'm restarting FF at least once per day.

So I got the FF update to v 120.0 and haven't had the issue since.

Anybody else can confirm or deny?

I had the same issue. Then I've noticed that for some reason on my PC both the Enpass Password Manager and the Enpass app for Windows were installed. I removed the app for Windows and voilà problem fixed!

Note that I am having the same issue on Linux PopOS 22.04. Initially I thought I had to reinstall the enpass and extension, but I have done that 3x already and the issue did not go away. One workaround so far is to make sure tha the enpass desktop is unlock and then disable the extension in firefox and then re-enable it. This seems to fix the issue temporary.

OK, I encountered the issue again today. I still don't know what triggers it.

I have this problem also with Firefox and Windows 11.


Edit: I've since tried restarting Firefox, and its working so far. I'm not sure what broke it to begin with.

Edited December 10, 20232 yr by Dypsis

Having the same issue on mac as well. Restarting the browser fixes the issue temporarily

 

Firefox 120.0 and 120.0.1, macOS Sonoma 14.1.2

Enpass 6.9.2 (1564) Mac App Store

Enpass Firefox extension 6.9.2

+1 here

 

Windows 11 23H2 22631.2715

Firefox 120.0.1

Enpass 6.9.2

Extension 6.9.2

I confirm having these version above as well while the enpass unable to connect issue persists

6.9.2 (1563) + Firefox 120.0.1
Although i'm not yet in W11 23H2

In case it helps

Out of curiosity: Are you guys using the WindowsStore App or the independent installer?

7 minutes ago, AnakinCaesar said:

Out of curiosity: Are you guys using the WindowsStore App or the independent installer?

WindowsStore

5 minutes ago, sepahewe said:

WindowsStore

Well, I'm using that one aswell and I haven't had this issues since the FF update to 120.0.1

Have you tried removing and adding the Add-On and see if this fixes it?

What are your extension settings? Here are mine:

Edited December 13, 20232 yr by AnakinCaesar
words are hard

Hey All,

I appreciate your patience over this issue. As informed by the Enpass Technical team, we have released a fix for this case over the new Enpass Browser Extension 6.9.4 Firefox. I request you to please give it a try and provide your feedback.

The last days problem  seems to be fixed.

Firefox add-on updated to version 6.9.4.2 some days ago, problem disappeared. Thanks for solving this issue!