Pratyush Sharma

Hi @eno, We have received your request on our support email and reverted on the same. Thanks!

Hi @Mariusz, We understand the issue you have been facing. Please rest assured that we are working on it and the fix version will be available in the future updates. Stay tuned! Thanks for the co-operation.

Hi @Fotan, Thanks for sharing this suggestion. We really appreciate you for exploring the app and giving time to share this valuable suggestion. The same has been noted and forwarded to the team for further consideration.

Hi @el613 I understand your concern regarding the security audit and appreciate your keenness towards Enpass. We agree with you that a security-audit plays an important role for a password manager application, and we have planned one for this year itself down the line with the release of some exciting features.

Hi @100 Watt Walrus, We appreciate for your continuous effort in helping us with the suggestions for improvement. We have taken a note of your feedback and we might implement such in the future versions of the app.

HI @chickenlover, Sorry for the inconvenience caused to you. I have highlighted this problem with my team.

Hi @MisterJ, Thanks for sharing the details. I have taken note of this and our team is now analyzing into the issue. Meanwhile, please try to disable/enable the touch id and share the findings.

Hi @Gaudeamus, I'm sorry to hear that the problem has not resolved. We have tried to quick fix in last release. There might have remained some scenarios where this issue could still happen. We have received an official patch from upstream vendor (Qt) that will eliminate the root cause of problem. Fix will be available in the next update. Thanks for your co-operation.

Hi @jstherzo, Sorry for the inconvenience caused to you. To help us diagnose this error further, could you please perform these steps- Disconnect the vaults from syncing. Enable logs by following the steps- Open Enpass --> Settings --> Advanced --> Logs --> Enable it. Then setup sync again with WebDAV and wait for error. When you receive an error --> Go to Advanced settings --> Logs --> Copy the Logs in any text editor and share with us via mail at support@enpass.io. Thanks for your co-operation.

Hi @Kai Becker @rfgamaral, I understand your concern and apologies for the trouble. Please note that this issue has already been fixed and will be released soon. I will update you once the update with fixes is live. Till then I appreciate your patience and co-operation. Thanks!

Hi @MisterJ, Sorry for the trouble you are going through. Please share the screenshot of the exact version of Enpass you are using so we can help you better. To check Enpass version, Open Enpass > Click on 'Help' from Enpass menu > Tap on 'About'.

Hi @yagap78083, Thanks for writing in. Regarding custom field we would like to inform you that custom fields are not meant for autofilling. They are to save the additional details related to that item which are not provided in the template. Also, it is not possible to automate all cases of autofilling. However, if you can please share the website with us (if it is public link), we may be in position to share a workaround. Thanks!

Hi @Companion, Sorry for the inconvenience caused to you. Please revert to us with the answer to the following queries so we can further investigate the issue: On which device (along with OS version) are you using Enpass? Which Enpass version are you using? Let us know if any particular scenario or step on which you are getting this?

Hi @Maestro, We have noted down your valuable suggestion and forwarded it to the concerned team for further consideration. Thanks for showing your interest in this feature. Keep suggesting!

Hi @Vido, Thanks for writing in. Currently, Face unlock is available for Android devices manufactured by Google. We have plan to expand our face unlock feature on other devices too. We are also waiting for some APIs to be refined by Android team in order to support other devices. However, face unlock will be supported only where the device manufacturer reports face authentication as a strong Bio-metric. Thanks!

Hi @Maestro, Thanks for using Enpass and writing to us. We have noted down your valuable suggestion and forwarded it to the concerned team for further consideration. Thanks for your feedback!

Hi @nonsibicunctis, Sorry for the inconvenience. Please let us know are you getting any error message or code during sync? To check, goto Preference --> Vault --> Select Vault --> Check Sync.

Hi @Maestro, Welcome to the forums! There are no options to create sub-categories, but you can manage your data in Enpass using Tags as it allows users to create a Sub-Tag. You can make it via Right-click on the existing Tag name from the sidebar > Select Create Sub-Tag → Enter name and save. This way, you can create tags in the hierarchy you want. For more details, have a look at our user manual regarding how to manage tags.

Hey @davblo Sorry for the trouble you are going through. This is known issue where Enpass backups location is set to a network folder and it is not accessible. Until a fix is released, if possible, change the Enpass backups location to a local folder. You can change the backups location via Enpass Settings --> Backups --> Location -> Change Location. Please share your feedback.

Hi @Solomon, Thanks for your feedback. I have noted your valuable suggestion and shared it with the team.

Hi @nonsibicunctis, Welcome to the forums! There is no option to rename/delete predefined categories. But you can create a custom categories in Desktop version of Enpass. For more details to do so, refer to this link. Also, you can choose which categories to be shown in the sidebar. Please have a look at our user manual to know how to do so.

Hi @jnkthms We are sorry for the inconvenience caused to you. The error occurs when the operating system cannot install the application for an unknown reason. Sometimes the problem gets resolved by restarting the computer and trying to install the desired program/app again. Please go through this link for troubleshooting and let us know if it is useful to you. Thanks!

Hi @mnag2911, Sorry for the inconvenience. Please let us know the following details so we can help you better: Does any previous version of the Enpass Store app work on your machine? Also, does it happen only with a specific scenario, or you're entirely unable to launch Enpass at all? Thanks!

Hi @ijmm, Sorry for the inconvenience you are facing because of the erratic autofill behavior of Enpass after the recent updates. We have diagnosed and fixed the issue where the pop-up for autofill using Accessibility is not appearing for some apps, giving the impression that autofill has stopped working. Ideally, it should have appeared at the same place where the Android Autofill dialog is coming. See how the autofill-prompt using accessibility should have looked like. Our idea for this change in the appearance of autofill using accessibility was to streamline the behavior of autofill-prompt lessening your efforts to navigate to the top of the screen to pull notifications to autofill. Before releasing, we tested this behavior across different apps and it worked well on all of them. But now few users have reported some apps where autofill is not working as it should. Please bear with us for some time and it will be fixed soon. I have taken a note of your feedback and forwarded it to the concerned team for further inspection. Thanks for your feedback.

Hi @Garry, Sorry for the inconvenience caused to you. Please revert to us with the answer to the following queries and we will get it sorted out for you: On which device (along with OS version) are you using Enpass? Which Enpass and Enpass extension version are you using? Which MS Edge version are you using?