Abhishek Dewan

Hi @Schtief

To proceed further with the investigation of the reported issue, could you please confirm -

1. Does the particular Item contains Show Webform detail? If yes, does it contain a password?
   
2. Does the particular item have multiple password fields?

Your cooperation in this case is appreciated.

Hi @AlfLaSalle

If you have saved the password in the particular Item, you can copy the password from the Enpass Assistant without opening the app or Extension. To do so, after launching the Enpass assistant via the Hotkey, search for the Item -> Select the Item -> Right Click -> Copy password.

Hi @ng4ever

Adding Items to Enpass is easy on all the ecosystems but can vary a little depending on the OS. Please refer to this link for our handy guide to know more about it.

Hi @Bob2

To replicate the exact scenario due to which you are facing this issue, could you please share the attachment size you are using in total? Under the file location: library/Container/Enpass/Data/Documents/Vaults/Primary/vault.enpassdb, please share -

1. 'enpassdb' file size
2. Total file size of all the .enpassattach file

(Please refer to the below screenshot)

Hi @Georg H.

Welcome to the Enpass Community.

For quick troubleshooting, I recommend you check this highly useful troubleshooting guide.

If the instructions in the above link do not help, kindly share the below details with me and I’ll get this investigated for you -

1. The version of the Enpass app and OS you are using on your devices.

2. Please share a screenshot of any error message you are getting.

3. Is the master password working on your Enpass desktop app or are you accessing the app through biometrics? Also share the cloud service you are using to synchronize your data.

4. The number of vaults you have in your Enpass desktop app.

Hi @ng4ever

Using Enpass totally depends on the users requirements. As per your needs, you can install Enpass on just your mobile or multiple devices.

Hi @Schtief

Thank you for sharing the details.

I have forwarded every bit of information to our dedicated team and will get back to you soon with an update.

Hi @Roshan

Welcome to the Enpass Community!

We have received your query on support@enpass.io and have responded to the same. To avoid duplication of efforts and confusion, we request you to please revert to the same.

Hi @AlfLaSalle

It is unfortunate that you did not receive a proper response from Enpass, this is not the norm for us. We are happy to assist you further. Please share the ticket ID via support@enpass.io so that we can investigate why the support department did not handle it and take appropriate action.

Hi @ng4ever

As Enpass is an offline password manager, all your data is stored locally on your device. You can absolutely use Enpass on just your mobile device without ever connecting it with any other devices.

Hi @Bob2

Thank you for sharing the information.

I have forwarded it to our dedicated team and will be sure to let you know of any updates regarding this concern.

Hi @Vendigo

Welcome to the Enpass Forums.

As a workaround, please create a manual backup/set up synchronization for your Enpass data and then reinstall the app. We have reproduced the bug on our end, due to which this issue is occurring, and a patch addressing this issue will be released soon in the upcoming versions of Enpass. Your patience in the meantime is appreciated.

#SI-2773

Hi @Business_User

Thank you for sharing the details.

I'm discussing the concern you reported with our dedicated team and will get back to you soon with an update. Your patience in the meantime is appreciated.

#SI-3079

Hi @Axeriano

Please try the troubleshooting steps I mentioned and share the requested details if the issue persists.

Thank you for sharing the details @Schtief. Do give the troubleshooting steps a try and let me know if you are still facing this issue.

Hi @Schtief

We are looking into the concern reported by you but require some additional information in this case -

1. On which all devices ( along with OS version) are you using Enpass.

2. Number of items and vaults.

3. Cloud services you are using to sync?

"In the counter 20 duplicates are marked and when counting there are only 19 (with the NOT duplicate login included)."

Can you please explain a little bit more, it will help in a clear understanding of the problem before proceeding further, or a screenshot of the issue?

Hi @Bob2

We are investigating the issue which you reported. Our dedicated team is looking into it but requires some additional information in this case. Could you please check and share the size of the vault.enpassdb file? The complete path is library/Container/Enpass/Data/Documents/Primary/vault.enpassdb. Your cooperation in this case is appreciated.

Hi @Maarten

We have reproduced the bug on our end, due to which this issue is occurring, and our dedicated development team is now working on fixing it. A patch addressing this issue will be released for future Enpass versions. We appreciate your patience and cooperation in the interim.

Hi @Business_User

Welcome to the Enpass Forums.

Please share the version of the Enpass app and OS you are using on your device and I'll have this further investigated for you.

Hi @Maarten

Thank you for sharing the details.

I have forwarded this concern to our dedicated testing team and will get back to you soon with an update. Your patience in the meantime is appreciated.

#SI-3073

Hi @Bob2

Thank you for sharing the details.

I have forwarded this concern to our dedicated testing team and will get back to you soon with an update. Your patience in the meantime is appreciated.

#SI-3072

Hi @RobATX

Thank you for sharing the details.

I have forwarded this concern to our dedicated testing team. As soon as they update me on this matter, I'll be sure to notify you on this forum. Your patience in the meantime is appreciated.

#SI-3071

Hi @Schtief

I have notified our testing team regarding this issue and I'm now discussing this case with them. In case of any updates on this matter, I will be sure to notify you.

Hi @SchieferJ

For troubleshooting purposes, please follow the below steps and share your findings with me - 

1. Ensure that time is set to Automatic on all your devices and there is no time difference.
2. Disconnect the synchronization from all the connected devices. Then enable the synchronization first on the device with the most recent data and then on the rest of the devices. I would also recommend restarting your Webdav server once.

If the issue persists, please share the below details with me and I'll have this further investigated for you -

1. The version of the Enpass app and OS of your iOS device.
2. A screenshot of any error occurring would be helpful.

Hi @ng4ever

For troubleshooting purposes, please create a manual backup/set up synchronization for your Enpass data and then reinstall the app. If the issue persists, please share the below details with me and I'll get this checked for you -

1. The version of the Enpass app and OS you are using.
2. Are you facing this issue on multiple devices?

Hi @Bob2

Welcome to the Enpass Forums.

Please share the below details with me, and I'll have this further investigated for you -

1. The  version of the Enpass app and OS you are using on your iPhone and Mac.

2. The  number of Items and vaults you have saved in your Enpass app on both devices.

3. Is there any particular step after which the lag occurs (updating an Item, adding a new Item etc) on your devices?

4. Is the Enpass app showing you a crash report after the crash? If yes, kindly share it with me.