Abhishek Dewan

Hi @APremiumUser

Kindly share the version of the Enpass app and OS you are using. I will then have this further investigated with the team.

Hi @APremiumUser

We are glad to hear that you like using Enpass; thanks for all the support!

Enpass does support Full-Time Windows Hello, even when you restart your device. Whether the full-time Window Hello will work on any device totally depends on the Windows itself.

To determine the compatibility of the device to support Full-time Windows Hello (feature is only available with Enpass Store version), Enpass relies on this API provided by the Microsoft . It is the only way to distinguish whether the security keys are generated by a legit Hardware TPM. There is little Enpass can do in this case. Although for external TPM is available in the market we cannot ensure that they will support the given API.

If your system supports Full-time Hello unlock, you will see a similar message under Windows Hello -

Hi @celavakosa

Thank you for the suggestion.

I have forwarded your comments as feedback to the development team so they may improve upon it in the future Enpass version.

Hi @compoundbow83

We were able to reproduce the concern reported by you, due to which the touch ID is not working for you, and Enpass is not accepting the master password on the first attempt in Mac. Our dedicated team is working on resolving it, and a patch addressing this issue will be released soon.

Regarding having to authenticate your Pro license again after completely closing the app, kindly DM me the email address to which the license is linked and the system details on which you are facing this issue. I will then have it investigated for you.

Hi @wuesti

We are looking into the concern reported by you but require some additional information. Could you please create a demo account of your Webdav server and DM me its login-id and password along with the URL? This will help us in identifying the issue.

Hi @compoundbow83

I have forwarded this concern to our dedicated team. As soon as they update me regarding this matter, I will notify you. Your patience in the meantime is appreciated.

#SI-2997

Hi @wuesti

Thank you for sharing the details.

I have forwarded this concern to our dedicated testing team and as soon as they update me on this matter, I will be sure to notify you. Your patience in the meantime is appreciated.

#SI-2995

Hi @daknecht

To prevent Enpass from automatically logging you into a webpage after autofilling, you can untick 'Automatically Login after filling details' in your Enpass app -> Settings -> Browser -> Autofill.

Hope this helps!

Hi @celavakosa

We don't recommend synchronizing the Enpass data location folder to any network. You can change the Enpass data location other than the Document folder and then sync your Document folder.

Hi @APremiumUser

Thank you for your valuable suggestion.

You will be pleased to know that the requested feature is already on our development roadmap. Moreover, I have also shared your comments as feedback with our development team. We appreciate your patience while we work on implementing this feature for future Enpass versions.

#SI-1899

Hi @compoundbow83

We are looking into the concerns reported by you. In the meantime, could you please share the version of the OS and also try disabling and then re-enabling the Touch ID in your Enpass Mac app to check if the issue persists? If you are getting any error, kindly share a screenshot of it as well. We appreciate your co-operation in this matter.

Hi @wuesti

Welcome to the Enpass Forums.

To assist you better with your query, please share the version of the OS you are using on your Android and Linux devices and I'll have this investigated for you.

Hi @olno

Welcome to the Enpass Community.

For troubleshooting purposes, please create a manual backup, then disconnect the sync from all the connected devices and set up the synchronization again. If the issue persists, please DM me the details of your Enpass app and OS version, which you are using on your iOS and Windows devices along with the WebDav demo account, its login id, password and the URL. I will then get this checked for you.

Hi @cEuiUWoaXH

Welcome to the Enpass Forums.

If you are using Enpass version 6.8.0 on your macOS, I would suggest updating your Enpass app to the latest version 6.8.2, as updates address a lot of bug fixes and improvements to the app. If the issue persists where the outdated data from the iPhone is being put back into the data on your Mac, please create a manual backup of your data on your Mac (Ensure that you have the most recent data) and then try the below steps -

1. Remove the iCloud synchronization from all the connected devices.
2. While doing so, you will also get an option to 'Delete data from iCloud'. Please proceed with it.
3. Enable the synchronization on your Mac first, then on the rest of your devices.

As for moving data from your Mac to iOS, you can create a manual backup of your data on your Mac and then restore that file on your iOS Enpass app. Please refer to the below links for our handy guide on how to do so -

1. Creating a manual backup
2. Restoring backup

Hi @compoundbow83

Regarding unable to connect two tresors to the same account to sync data, our dedicated team is already aware of this issue and is working on resolving this bug.

As for the Touch ID not working properly and Enpass app not recognizing the master-password for the first time, kindly create a manual backup/set up synchonization on your device and then re-install the app. After restoring your data, please enable the touch ID again. Let me know if the issue persists.

Hi @Oceanwaves@Artem

We have updated our repository location recently. A cached DNS entry might be causing this problem. A correct nslookup output should look like this:

1. $ nslookup -type=any yum.enpass.io
2. Server: 127.0.0.53
3. Address: 127.0.0.53#53
4. Non-authoritative answer:
5. yum.enpass.io canonical name = d1qxtbrol3w4y3.cloudfront.net.

#SI-2985

Hi @Oceanwaves

We are looking into this concern reported by you and will get back to you soon with an update. Your patience in the meantime is appreciated.

#SI-2985

Hi @Luke

Thank you for your valuable feedback.

Our dedicated team has already been notified regarding this feature request so they may implement it for the future Enpass versions. We appreciate your patience in the meantime.

Hi @celavakosa

Thank you for sharing the details.

I have forwarded this concern to our dedicated testing team and will get back to you soon with an update. Your patience in the meantime is appreciated.

#SI-2984

Hi @celavakosa

Thank you for the clarification on this matter.

Please share the version of the Enpass app and OS you are using as well, and I'll have this further investigated for you.

Hi @celavakosa

For troubleshooting purposes, please ensure that you have disconnected the NextCloud server before connecting this vault to OneDrive. If the issue persists, please share the below information with me and I'll have this investigated for you -

1. The version of the Enpass app and OS you are using.
2. Are you facing a similar issue on any other device as well?

Hi @Piyush_Priyanshu

I can certainly understand your disappointment in this matter.

As I mentioned in my previous post, it is indeed possible to use the same cloud to sync different vaults by defining a separate path/folder for each vault via WebDav/OwnCloud. Regarding syncing multiple vaults to the same cloud account via different means like Google drive, One Drive, etc, I have shared your comments with the dedicated development team for further consideration.

Hi @fherpertz

We have recently updated our application. Kindly update your Enpass app to the latest version 6.8.2 and share your findings with us.

Hi @KarlKaos

We tested the website which you mentioned and found that Enpass always autofill Username & Pin data on the login page. For troubleshooting purposes, please try the below steps once - 

1. Take a note of your credentials for this webpage and then create a new login Item using autosave functionality. You can also refer to this link.
2. If the issue persists, try using the PIN data in the password field.

#SI-2974

Hi @KarlKaos

It seems that you are using an older version of Enpass. Please update your Enpass app to the latest version 6.8.2, and share your findings with me. If the issue persists, for a thorough investigation of this issue, kindly share the version of the Enpass Extension and the version of the Chrome browser as well.