Samuela

Hey @jshea, Are you facing this probem in Enpass app only or other apps too? Also, have a look at the troubleshooting steps mentioned in this link: https://windowsreport.com/copy-paste-windows-10-problems/

@Bob___ might he will be confused about version number, the latest one is 6.7.0 866. Have you tried deleting old fingerprint and adding new one?

Hey @Bob___

The version 6.7.0 866 is the latest build. Have you tried re-setup the Windows Hello from device settings and leter on try to enable on Enpass.

1 hour ago, JeffB said:

I have V6.7 on two Windows computers. I was able to sync once with Wifi Sync. However, it is no longer working and the machines won't even recognize the running server.  And the Android app won't recognize the server either. Is there some special state with the Beta or is the latest version enough?

Try these troubleshooting steps : https://www.enpass.io/troubleshooting-wifi-sync/

hope it helps!

Try changing the lock timing from Enpass security settings and check. You can change as per your convience.

Hey,

On 7/12/2021 at 1:46 PM, toad said:

Keep getting logged out every 5:th minute or less. Need support for this time consuming issue.

 

Does the Enpass extension gets locked after 5 minutes and you need to enter the master password or do you need to enter the 6 digit pairing code every 5 minutes?

Th recent update fix my problem.

@Vik, try reconnecting the Google Drive sync and make sure Enpass is up to date.

11 minutes ago, superpit said:

that's exactly how I did it. But since 3 years I have always had the mistake "Nothing to import".

 

I didn't get you. Are you able to import or still facing same problem?

@superpit, please try these steps:

1. Open Roboform --> Select Print List options --> SafeNotes.
2. enter password.
3. Click on Save button.
4. Give File name and save it.
5. Now import the same file and check.

Hope this works.

Try this troubleshooting steps @Rudihttps://www.enpass.io/support/kb/troubleshooting/enpass-looks-too-small-or-big-on-my-display-how-can-i-fix-it/

@tox1c90, you have downloaded the website version or store one?

13 hours ago, Pete said:

How come Bitwarden doesn't have this OS-specific issue?

 

I am facing the similar issue and found interesting behaviour, after rebooting the device fingerprint gets deleted.  You can check by Follow the mention steps:

a.  Add 5 fingerprints on the device settings.
b. Enable Biometrics in Enpass.
c. Reboot the Phone.
d When the device open --> Go to settings and check how many fingerprints are there? Does it display 5 fingerprints or any of them get deleted?

@jemershaw check this troubleshooting steps mentioned by Enpass Team: https://discussion.enpass.io/index.php?/topic/5314-roll-back/&do=findComment&comment=11435

@charlotte why don't you try re-installing the app and this time enable access to document for Enpass.

I had similar issues and I contact to the support team and they suggested this workaround.

Step 1:

• Download the previous version of Enpass5 from this link.
• Export the 1password data and import into Enpass 5.

Step 2: (After successfully completing the above steps perform these steps).

• Take the backup of Enpass 5 data and save it manually on the device.
• Open Enpass 6 --> Take the backup of Enpass data and save it manually on the device.
• Open Enpass 6 -->Settings --> Advanced --> Apply Erase Everything function.
• Now open Enpass 6 and restore Enpass 5 backup file.

Hope this helps!

@lcfieldYou can restore previous backup on a new vault and later delete it in case if you don't want to overwrite the existing vault data.

Common @jfd, they also know how to run business. First of all it's a beta version and definitely having some issues in my opinion we should wait for catalina final update.

Finally!! iCloud issue is fixed seems like issue persisted from Apple side.

In v6 'Restore' option appears only in two scenarios:
 
1. When the app is newly/freshly installed.
2. Creating a new vault. (The app is already installed and contains database).

Have you try installing app (Traditional Win32) from their website: https://www.enpass.io/downloads/

To autofill, you have to create three different items in Enpass.

@juppes5 you can download the previous version of app and extension for firefox from here: https://www.enpass.io/support/kb/troubleshooting/where-can-i-download-older-version-of-enpass/

On 8/9/2019 at 7:30 PM, Luciano said:

I found an installation of enpass 5.6 in my old pc and with that I imported my pocket password file. now I have the file xxxx.walletx from the old enpass 5 and I want to import it into the new enpass 6 but ....
first test - enpass 6 loads from 5 only during the first installation and even if I delete and reinstall enpass the wizard at the first installation does not start again (?? because ??).

To start with welcome screen Go to user Document folder --> Rename Enpass folder as 5Enpass and check.

you can download enpass 5 from here: https://www.enpass.io/support/kb/troubleshooting/where-can-i-download-older-version-of-enpass/