Garima Singh

Hey @gmaddry Thanks for writing back. Please try again later and also you can let us know if you have any concerns related to Enpass. Thanks.

Hey @Enpassly and @Unstiglitz Thanks for reporting this issue. Our QA is looking into this issue. Meanwhile if you are using Enpass on any other devices and syncing with any cloud services then enable sync or restore with the same cloud account. Also, please let me know on which device along with OS version you are using Enpass? Thanks for your co-operation.

Hey @NetWeb Apologies for the inconvenience. Please share the scenario in which items got duplicated before performing Auto-fill or it is always showing duplicate entry on your device? Thanks.

Hey All, Welcome to the forum! Also, sorry for the inconvenience caused to you. If your problem still persists, please share the following details so that we can investigate where the problem could be. On which devices and OS versions (mention all) are you using Enpass? Which Enpass version are you using on each device? Please share the screenshot of error message or code during sync? Does the Date and Time setting set to automatic on all devices? Does the last synced time get updated on the sync page? Thanks!

Hey All, Thanks for writing to us. I would like to share that you can customize the keyboard shortcut or hotkey as per your convenience. To do so, please refer to this link. Thanks.

Hey @T9896813518 Welcome to the forum! Sorry for the inconvenience caused to you. For quick troubleshooting disconnects the sync from all the devices and reconnect it again. If the issue persists, please share the demo account of your WebDAV via email at support@enpass.io so that we can investigate where the problem could be. Thanks for your co-operation.

Hey @JavierGG Welcome to the forum! For security reasons, your iCloud session expires periodically. To avoid this, you first need to disconnect the sync with iCloud from Enpass settings, then again enable it, and you’ll be redirected to the iCloud login page. Here you just have to enable “Keep me signed in” and fill in the details to log in. For more details, please click on this link to see the screenshot. Hope this helps!

Hey @Henning Bull Thanks for notifying us. I'm glad to know that the problem has been resolved. Thanks.

Hey @vampyren Please revert us if the same issue comes again. Thanks for the co-operation.

Hey @Maya Thanks for notifying us. I'm glad to know that the problem has been resolved. Thanks.

Hey @John Doe and @DELABRIERE Our QA is looking into this issue. Meanwhile if you are using Enpass on any other devices and syncing with any cloud services then enable sync or restore with the same cloud account on the portable version of Enpass. Also, please let me know on which device along with OS version you are using Enpass? Thanks for your co-operation.

Hey @holbernd Thanks for the patience. Unfortunately, our team is not able to reproduce this issue. Please share the following details so that we can investigate it better. Do you right click on tray icon of Enpass or Enpass just appears on screen after startup without doing anything? Thanks for your co-operation.

Hey @dridde Thanks for the patience. Currently Enpass doesn't have this option. However, we have noted your request and forwarded it to the concerned team for improvements. Regarding the identical password issue: One of the possible reasons might be the these 3 items (which you have mentioned) have more than one password field. To investigate further on this issue can you please open these three items one by one in edit mode and check if they have more than two password fields. Thanks for your co-operation.

Hey @Henning Bull Welcome to the forum! We are sorry for the inconvenience caused to you. Could you please try again. Actually, some servers used by the email provider use some filters which results in delayed OTP messages. For more details, please refer to this FAQ. Thanks!

Hey @elitesonny Welcome to the forum! Thanks for reporting this issue. I have noted down this issue and notified the QA team to look into it. Thanks for your cooperation.

Hey @Gio Welcome to the forum! For quick troubleshooting, disconnect the sync from all the devices and reconnect it again. Also, please refer to this FAQ. If your problem persists, please share the following details so that we can investigate where the problem could be. On which devices and OS versions (mention all) are you using Enpass? Which Enpass version are you using on each device? Are you getting any error message or code during sync? If yes, share it with us. Thanks.

Hey @someenpassuser Thanks for writing back. I have noted down this issue and notified the QA team to look into it. Thanks for your cooperation.

Hey @Frederik Mols Velkommen til forummet! Del venligst Enpass-versionerne ved hjælp af begge enheder, så jeg kan hjælpe dig bedre. Tak.

Hey @Brent Yang and @vampyren We've released an updated version of Enpass(6.4.2) for desktop in which have fixed password generated issue. Could you update the app to the latest version and let us know if you're still the same issue with the app? Thanks for the co-operation.

Hey @gmill99 Thanks for notifying us. I'm glad to know that the problem has been resolved. Thanks!

Hey @Maya Welcome to the forum! Please make sure you have only opened the home/front page of the Enpass app and then click on the file option from Enpass Menu. If the problem persists, please revert back to us. Thanks!

Hey @gmaddry We've released an updated version of Enpass (v6.4.2) for desktop. Could you please try again to update the app to the latest version using this link. Make sure you have enabled 'Ask to save new logins' from Enpass Browser Setting so that you can get option to save new logins in Enpass using extension.To know how to save new logins using Enpass assistant, please refer to this link. Let us know if you have any query. Thanks.

Hey @John Doe and @DELABRIERE Thanks for reporting this issue. I have noted down this issue and notified the QA team to look into it. Thanks for your co-operation.

Hey All, We've released an updated version of Enpass(6.4.2) on desktop. Could you update the app to the latest version and let us know if you're still encountering the same issue with the app? @RudiI was coming to ask you all to update to the latest version as the issue has been fixed. However, you already shared your inputs. Thanks for notifying here. Thanks.

Hey @Maxsi Thanks for the patience. We've released an updated version of Enpass. Could you update the app to the latest version and let us know if you're still encountering the same issue with the app? If the problem persists, please share the following things: Is the issue occurring on both of the laptops? (If yes, their versions) Which antivirus you using? (with version) Are you working on Admin account or User account? Thanks for the co-operation.