wrong masterpassword!? No it´s correct!

[Disko 0]

I use Enpass for several years on my windows-PCs and my android-phones. Now I got a new pc and had to ínstall all apps, including Enpass. To restore all passwords from dropbox I allowed to open the dropbox file. All seemed to work fine. But Enpass can´t open: "wrong password". But I´m shure the password is correct. With this pw I opened Enpass in my android-phone.

The same problem after deinstalled and reinstalled the Enpass version 6.5.1 from your homepage.

What can I do?

Edited January 11 by Disko

[Dentonthebear 28]

On 1/11/2021 at 4:12 PM, Disko said:

I use Enpass for several years on my windows-PCs and my android-phones. Now I got a new pc and had to ínstall all apps, including Enpass. To restore all passwords from dropbox I allowed to open the dropbox file. All seemed to work fine. But Enpass can´t open: "wrong password". But I´m shure the password is correct. With this pw I opened Enpass in my android-phone.

The same problem after deinstalled and reinstalled the Enpass version 6.5.1 from your homepage.

What can I do?

Is the password to your Dropbox account or the Enpass vault master password?

[Garima Singh 92]

Hey @Disko

Welcome to the forum!

Make sure you are using the correct master password by copying and pasting the master password in the password field to restore the data from Dropbox. If this doesn't help please confirm if you are able to access all Enpass data on the Android phone with the same master password, so that we can help you to restore the data on the new PC.

[squidder 0]

Hes right. The exact same thing happened to me (using dropbox as well). I even typed in the password on my phone, and copied it. I then submitted the password on the phone and it worked (so i know the copied password is the right password). I then emailed myself the copied password so i could copy it on my computer. I then pasted the password to enpass and it said wrong password, just like op. What i had to do to get it working was save the backup on my phone instead of the cloud, and attached it to an email i sent myself. The password then worked fine, and it is syncing with dropbox like it is supposed to. Really weird bug, but for anyone else experiencing this just follow what i did, and it will work.