jmlee0404 Posted December 28, 2018 Report Share Posted December 28, 2018 after update to 6.0 version, nothing works. I deleted old version and re-install new version, but it is useless Link to comment Share on other sites More sharing options...
jmlee0404 Posted December 28, 2018 Author Report Share Posted December 28, 2018 after update to 6.0 version, nothing works. I deleted old version and re-install new version, but it is useless 1 Link to comment Share on other sites More sharing options...
Deyvison Rocha Posted December 28, 2018 Report Share Posted December 28, 2018 Same problem with me. Link to comment Share on other sites More sharing options...
PelatiG Posted December 28, 2018 Report Share Posted December 28, 2018 Same Problem! Link to comment Share on other sites More sharing options...
Sunil Kumar Posted December 28, 2018 Report Share Posted December 28, 2018 Hi @jmlee0404, Sorry for the inconvenience. Is it happening consistently? Have tried restarting the App? Thanks! Link to comment Share on other sites More sharing options...
Deyvison Rocha Posted December 28, 2018 Report Share Posted December 28, 2018 Follow these steps: https://discussion.enpass.io/index.php?/topic/5208-how-to-migrate-data-from-56-to-60/ Link to comment Share on other sites More sharing options...
rtls Posted December 28, 2018 Report Share Posted December 28, 2018 hi jmlee0404, one of my computers has the same problem and I have tried several things to solve the problem, perhaps bringing us closer to the solution. First, I tried to delete all data from the old Enpass version and re-install Enpass. After that, I created a new user on Windows which I reinstalled and started Enpass, no solution. Ending antivirus (ESET) did not help either. My two PCs have both Windows 10 with the same update status and almost the same programs installed. Since I can't find any logs and the reinstall of Windows would be too much work, I hope someone else can help us Greetings Link to comment Share on other sites More sharing options...
jmlee0404 Posted December 28, 2018 Author Report Share Posted December 28, 2018 @Sunil Kumar it happens all the time after re-install. 5.6 version works perfectly well but this version does not work on my laptop. Link to comment Share on other sites More sharing options...
jmlee0404 Posted December 28, 2018 Author Report Share Posted December 28, 2018 @Deyvison Rocha sorry but your method does not work because as soon as I open 6.0 version the screen comes to nothing but blank and any click or movement does not work. Link to comment Share on other sites More sharing options...
Vinod Kumar Posted December 29, 2018 Report Share Posted December 29, 2018 Hi all, Sorry for inconvenience. We need a bit of your help here. Is Enpass going to not responding state after some time? Is anyone using non-store version? If you are using non-store version (downloaded from website), please follow these steps and share the results. Quit Enpass. Open regedit from startup menu search. Go to "Computer\HKEY_CURRENT_USER\Software\Sinew Software Systems Pvt Ltd\Enpass\Browser\" Set value of enableBrowserExtension to false. Start Enpass. Thanks. Link to comment Share on other sites More sharing options...
jmlee0404 Posted December 29, 2018 Author Report Share Posted December 29, 2018 @Vinod Kumar Hi, i recorded my computer screen showing how it does not work. Where can I send it? give me email, or some other route thanks. Link to comment Share on other sites More sharing options...
ArminB Posted December 29, 2018 Report Share Posted December 29, 2018 I use Windows 10 with Parallels 13/iMac. After Windows has been put into standby, enpass cannot be started anymore (an empty window appears with the title enpass). Enpass must be quit in the task manager and then restarted. Re-installation did not work. Link to comment Share on other sites More sharing options...
Vinod Kumar Posted December 29, 2018 Report Share Posted December 29, 2018 @jmlee0404You can upload it on your cloud and share a public link with me via PM. Link to comment Share on other sites More sharing options...
jmlee0404 Posted December 30, 2018 Author Report Share Posted December 30, 2018 @Vinod Kumar I have sent you a message with link. Also, @ArminB's problem is exactly same as me Link to comment Share on other sites More sharing options...
ClearBlue Posted December 30, 2018 Report Share Posted December 30, 2018 (edited) Same issue with my Windows PC. Also tried uninstall everything & delete App Folders and cleaned the registry. @Vinod Kumar changing value for the registry entry also does not work. How can I help you with troubleshooting ? Edited December 30, 2018 by ClearBlue Link to comment Share on other sites More sharing options...
Roger Posted December 30, 2018 Report Share Posted December 30, 2018 Does anyone see this on a English version of Windows? I have seem many issues/bug diretcly related to the language in Windows. That´s why i never use a Swedish version of Windows today, i stick with the English version. Link to comment Share on other sites More sharing options...
mattstu Posted December 30, 2018 Report Share Posted December 30, 2018 (edited) I have the same problem. New fresh windows 10 install on new laptop. Install enpass from MS store. Use backup file from desktop to transfer data. Now it's just blank. Uninstall. Reinstall Desktop enpass win32 version. Still blank. Unistall. reboot. run cc cleaner. reinstall. still blank. OK. Uninstall again. Delete every folder with Sinew or Enpass. Use Regedit to delete every Sinew or Enpass entry. Reboot. Reinstall Desktop win32 version. Still blank. Try directly opening .backup file = still blank Try directly opening walletx file = still blank Edited December 30, 2018 by mattstu Link to comment Share on other sites More sharing options...
Vinod Kumar Posted December 31, 2018 Report Share Posted December 31, 2018 Hi all, Please let me know which antivirus software is installed in your PC(if any). Thanks. Link to comment Share on other sites More sharing options...
ClearBlue Posted December 31, 2018 Report Share Posted December 31, 2018 1 hour ago, Vinod Kumar said: Hi all, Please let me know which antivirus software is installed in your PC(if any). Thanks. Windows Defender Link to comment Share on other sites More sharing options...
ArminB Posted December 31, 2018 Report Share Posted December 31, 2018 Windows Defender and Malwarebytes Link to comment Share on other sites More sharing options...
ArminB Posted December 31, 2018 Report Share Posted December 31, 2018 enpass works if it has been stopped in taskmanager and restarted. Link to comment Share on other sites More sharing options...
TimmZ Posted December 31, 2018 Report Share Posted December 31, 2018 Enpass 6 starts up with an empty/blank white window. Nothing seems to work in an attempt to fix it. Ending the process, changing (deleting) the registry entry listed above, reinstalling. Nothing. Windows 10 x64 Professional Windows Defender (built-in) AV only. Link to comment Share on other sites More sharing options...
Roger Posted December 31, 2018 Report Share Posted December 31, 2018 8 minutes ago, TimmZ said: Enpass 6 starts up with an empty/blank white window. Nothing seems to work in an attempt to fix it. Ending the process, changing (deleting) the registry entry listed above, reinstalling. Nothing. What happens if you update your graphic card driver? I have seen similar issues with Adobe software this fall and it almost always boiled down to old graphic drivers. Updating them fixed the issues. Hopefully it will do the trick with Enpass as well. Intel: https://downloadcenter.intel.com/product/80939/Graphics-DriversNvidia: https://www.nvidia.com/Download/index.aspxAMD: https://www.amd.com/en/support Link to comment Share on other sites More sharing options...
sixstringseraph Posted December 31, 2018 Report Share Posted December 31, 2018 I am having the same issue. Blank window appears. Have tried waiting for it for an hour, restarting, reinstalling, cleaning registry entry, installing store version. none work. Have restored my 5.6 installation which works fine, but cannot get the old chrome extension to work, which makes Enpass close to useless for me. Link to comment Share on other sites More sharing options...
Hemant Kumar Posted January 1, 2019 Report Share Posted January 1, 2019 Hi guys This is the issue related to the Graphics card driver, also as mentioned by @Roger . You can fix it by using the steps mentioned here https://www.enpass.io/support/enpass-starts-with-blank-white-screen-on-windows-how-can-i-fix-it/ 1 Link to comment Share on other sites More sharing options...
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